Dover Food Retail
Overview
Senior Customer Quality Engineer
role at
Dover Food Retail . Location: Keosauqua or Centerville, IA. Hybrid work possible with time between another DFR site (e.g., Conyers, GA) and travel up to 40%. DFR is a leading manufacturer in display cases, refrigeration systems and related services, part of the Climate & Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). What You’ll Be Responsible For In This Role
Lead Quality Review Board and associated process improvement Partner with service management to collect and analyze data for customer complaints/issues and warranty Understand customer symptoms and develop problem statements using structured problem-solving techniques Obtain failed units and conduct failure analysis to identify root causes Collaborate with Engineering, Manufacturing, Product Management, Quality, and Supplier Quality to determine root causes of failures Drive timely resolution of solutions with responsible teams Collaborate with Service teams to create service bulletins to rapidly share knowledge Create, maintain, and report KPIs for the QRB process Partner with Quality Analytics to develop data models for early detection of potential quality concerns Provide periodic updates to senior leadership on issues, metrics, and initiatives Manage warranty budget with a target of 10% year-over-year reductions in incidents and costs Travel requirements: 30–50% Basic Qualifications
Bachelor’s Degree in Engineering or a related field 7+ years of experience managing customer interactions and driving product quality improvements in a design/manufacturing environment To Be a Great Fit For The Role
Commercial industrial refrigeration or air conditioning experience Ability to assess product performance and develop root cause analysis for customer-reported issues Strong problem-solving and analytical skills Excellent written and verbal communication across all levels Experience with process development to refine and improve Customer Quality processes Proven cross-functional collaboration and ability to influence stakeholders Six Sigma Black Belt or ASQ Certification Travel willingness up to approximately 15% (note: actual travel may vary) Values and Why You Should Join Our Team
The Dover Food Retail team is built on collaboration, customer focus, respect for people, results orientation, and high ethical standards. Our values guide decision-making and performance. Collaborative entrepreneurial spirit Winning through customers Respects and values people Expectations for results High ethical standards, openness, and trust What’s In It For You?
Medical, Dental, and Vision 401(k) retirement plan Flexible Spending Paid holidays The statements herein describe the general nature and level of work and are not an exhaustive list of responsibilities. They do not constitute a contract of employment and are subject to change at the company’s discretion. Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
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Senior Customer Quality Engineer
role at
Dover Food Retail . Location: Keosauqua or Centerville, IA. Hybrid work possible with time between another DFR site (e.g., Conyers, GA) and travel up to 40%. DFR is a leading manufacturer in display cases, refrigeration systems and related services, part of the Climate & Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). What You’ll Be Responsible For In This Role
Lead Quality Review Board and associated process improvement Partner with service management to collect and analyze data for customer complaints/issues and warranty Understand customer symptoms and develop problem statements using structured problem-solving techniques Obtain failed units and conduct failure analysis to identify root causes Collaborate with Engineering, Manufacturing, Product Management, Quality, and Supplier Quality to determine root causes of failures Drive timely resolution of solutions with responsible teams Collaborate with Service teams to create service bulletins to rapidly share knowledge Create, maintain, and report KPIs for the QRB process Partner with Quality Analytics to develop data models for early detection of potential quality concerns Provide periodic updates to senior leadership on issues, metrics, and initiatives Manage warranty budget with a target of 10% year-over-year reductions in incidents and costs Travel requirements: 30–50% Basic Qualifications
Bachelor’s Degree in Engineering or a related field 7+ years of experience managing customer interactions and driving product quality improvements in a design/manufacturing environment To Be a Great Fit For The Role
Commercial industrial refrigeration or air conditioning experience Ability to assess product performance and develop root cause analysis for customer-reported issues Strong problem-solving and analytical skills Excellent written and verbal communication across all levels Experience with process development to refine and improve Customer Quality processes Proven cross-functional collaboration and ability to influence stakeholders Six Sigma Black Belt or ASQ Certification Travel willingness up to approximately 15% (note: actual travel may vary) Values and Why You Should Join Our Team
The Dover Food Retail team is built on collaboration, customer focus, respect for people, results orientation, and high ethical standards. Our values guide decision-making and performance. Collaborative entrepreneurial spirit Winning through customers Respects and values people Expectations for results High ethical standards, openness, and trust What’s In It For You?
Medical, Dental, and Vision 401(k) retirement plan Flexible Spending Paid holidays The statements herein describe the general nature and level of work and are not an exhaustive list of responsibilities. They do not constitute a contract of employment and are subject to change at the company’s discretion. Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
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