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Telecom Engineer
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Jobs via Dice
3 days ago Be among the first 25 applicants
Join to apply for the
Telecom Engineer
role at
Jobs via Dice
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking the following. Apply via Dice today!
Immediate need for a talented
Telecom Engineer . This is a
12+ months contract
opportunity with long-term potential and is located in
Charlotte, NC / Raleigh NC / Cincinnati, OH (Hybrid) .
Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-81126
Pay Range: $60 - $62/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Voice Infrastructure Management: Design, configure, and maintain Cisco voice infrastructure including CUCM, Unity Connection, Webex, gateways, and IP phones.
Call Flow Engineering: Implement and support voice routing, dial plans, and call flows across enterprise sites.
Project Collaboration: Work closely with project managers and field technicians to support voice deployments and migrations (e.g., Avaya to Cisco transitions).
Issue Resolution: Troubleshoot and resolve voice-related incidents and service requests, including SME, CUCM, CMS, CUC, SRST, Analog and Client configurations.
Change Management: Participate in Change Approval Board (CAB) processes for voice-related work, ensuring compliance with enterprise change control standards.
Documentation: Maintain detailed documentation for configurations, call flows, and support procedures.
Design and Job Package Development: Read and create technical designs and job packages for voice infrastructure projects, ensuring clarity and accuracy for implementation teams.
Implementation: Perform implementation of system changes according to design standards, this could involve changes outside of normal business hours
Vendor Oversight: Provide technical oversight and coordination with third-party vendors to ensure quality and timely delivery of voice solutions.
Timeline Adherence: Manage tasks and deliverables to align with project timelines, proactively identifying risks and mitigation strategies.
Cross-Platform Support: Demonstrate willingness to learn and support additional voice technologies such as voice recording platforms and dispatch consoles, contributing to broader team capabilities and coverage.
Key Requirements and Technology Experience:
Key Skills; Cisco Voice
VOIP
Cisco Unified Communications Manager/CUCM
UCCX/ UCCE/ WxCCE
3+ years of experience in Cisco voice engineering or telecommunications.
Proficiency with Cisco Unified Communications Manager (CUCM), Unity, and voice gateways (VG310, ISR).
Strong understanding of VoIP protocols (SIP, H.323, SCCP) and QoS principles.
Experience with Clients, SRST, and enterprise call flow design.
Familiarity with tools such as Cisco Webex Control Hub, RTMT, Wireshark, and network monitoring platforms.
Excellent troubleshooting and communication skills.
Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or equivalent.
Experience with Avaya-to-Cisco migration projects.
Knowledge of enterprise change control processes and CAB participation.
Familiarity with telecom infrastructure in utilities or energy sectors.
Experience with UCCX, UCCE, or WxCCE a plus.
Experience with on-premises and cloud E911 systems.
Certifications like Agile, ITIL, COMPTIA, or others are a plus.
Our client is a leading
Utility Industry
company. We are currently interviewing to fill this and similar contract positions. If interested, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities and prohibits discrimination and harassment of any kind.
By applying, you agree to receive calls, AI-generated calls, texts, or emails from Pyramid Consulting, Inc. and its affiliates. Message and data rates may apply. Reply STOP to cancel and HELP for assistance.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Engineering and Information Technology
Industries
Software Development
#J-18808-Ljbffr
Telecom Engineer
role at
Jobs via Dice
3 days ago Be among the first 25 applicants
Join to apply for the
Telecom Engineer
role at
Jobs via Dice
Get AI-powered advice on this job and more exclusive features.
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking the following. Apply via Dice today!
Immediate need for a talented
Telecom Engineer . This is a
12+ months contract
opportunity with long-term potential and is located in
Charlotte, NC / Raleigh NC / Cincinnati, OH (Hybrid) .
Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-81126
Pay Range: $60 - $62/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Voice Infrastructure Management: Design, configure, and maintain Cisco voice infrastructure including CUCM, Unity Connection, Webex, gateways, and IP phones.
Call Flow Engineering: Implement and support voice routing, dial plans, and call flows across enterprise sites.
Project Collaboration: Work closely with project managers and field technicians to support voice deployments and migrations (e.g., Avaya to Cisco transitions).
Issue Resolution: Troubleshoot and resolve voice-related incidents and service requests, including SME, CUCM, CMS, CUC, SRST, Analog and Client configurations.
Change Management: Participate in Change Approval Board (CAB) processes for voice-related work, ensuring compliance with enterprise change control standards.
Documentation: Maintain detailed documentation for configurations, call flows, and support procedures.
Design and Job Package Development: Read and create technical designs and job packages for voice infrastructure projects, ensuring clarity and accuracy for implementation teams.
Implementation: Perform implementation of system changes according to design standards, this could involve changes outside of normal business hours
Vendor Oversight: Provide technical oversight and coordination with third-party vendors to ensure quality and timely delivery of voice solutions.
Timeline Adherence: Manage tasks and deliverables to align with project timelines, proactively identifying risks and mitigation strategies.
Cross-Platform Support: Demonstrate willingness to learn and support additional voice technologies such as voice recording platforms and dispatch consoles, contributing to broader team capabilities and coverage.
Key Requirements and Technology Experience:
Key Skills; Cisco Voice
VOIP
Cisco Unified Communications Manager/CUCM
UCCX/ UCCE/ WxCCE
3+ years of experience in Cisco voice engineering or telecommunications.
Proficiency with Cisco Unified Communications Manager (CUCM), Unity, and voice gateways (VG310, ISR).
Strong understanding of VoIP protocols (SIP, H.323, SCCP) and QoS principles.
Experience with Clients, SRST, and enterprise call flow design.
Familiarity with tools such as Cisco Webex Control Hub, RTMT, Wireshark, and network monitoring platforms.
Excellent troubleshooting and communication skills.
Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or equivalent.
Experience with Avaya-to-Cisco migration projects.
Knowledge of enterprise change control processes and CAB participation.
Familiarity with telecom infrastructure in utilities or energy sectors.
Experience with UCCX, UCCE, or WxCCE a plus.
Experience with on-premises and cloud E911 systems.
Certifications like Agile, ITIL, COMPTIA, or others are a plus.
Our client is a leading
Utility Industry
company. We are currently interviewing to fill this and similar contract positions. If interested, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities and prohibits discrimination and harassment of any kind.
By applying, you agree to receive calls, AI-generated calls, texts, or emails from Pyramid Consulting, Inc. and its affiliates. Message and data rates may apply. Reply STOP to cancel and HELP for assistance.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Engineering and Information Technology
Industries
Software Development
#J-18808-Ljbffr