Entrust Datacard
Industrial Engineering Leader (plant and process engineering)
Entrust Datacard, Phila, Pennsylvania, United States
Overview
Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. The Sr. Industrial Engineering Manager will lead Entrust’s global consulting and data analytics services, delivering high-impact insights and strategic recommendations to Central Issuance and Bureau customers across financial, government, and identity sectors. This role supports the global sales team by promoting and implementing Entrust’s proprietary analytics solutions, transforming customer operations through data-driven analysis. The manager will engage directly with clients to assess system efficiency, uncover operational inefficiencies, and identify opportunities for improvement, while also contributing to the growth and evolution of Entrust’s consulting practice. As the customer base expands, the role will involve shaping the strategic direction of Business Solution Consulting resources and supporting professional services delivery across the Americas. This is a dynamic, globally focused position that blends industrial engineering expertise with business consulting, requiring deep familiarity with card personalization operations, regulatory frameworks, and secure manufacturing environments. The successful candidate will be comfortable working remotely and traveling internationally, presenting findings at industry events and executive meetings, and driving measurable improvements in customer performance. This role is ideal for a data-savvy consultant with strong business acumen, a passion for operational excellence, and the ability to translate analytics into actionable strategies that make a tangible impact worldwide. This role involves implementing and utilizing data collection tools to provide customers with valuable insights into their system efficiency, operational effectiveness, and opportunities for improvement. Additionally, the specialist will contribute to Entrust’s Professional Services business opportunities in the Americas, as the consulting solution evolves which includes projects delivery and solution integration services. This is not a routine desk job—every day brings new challenges, from uncovering inefficiencies in industrial operations to designing innovative solutions that revolutionize how businesses operate. This role is ideal for a data-driven consultant with strong business acumen, the ability to translate analytics into actionable business strategies, and a passion for improving operational efficiency for clients worldwide. Think “Industrial Engineer” meets “Business Analyst”. Your experience in the personalization industry (e.g. card personalization centers) is an essential requirement for your ability to be able to perform effectively in your consulting role. An understanding of the complexities involved in operations of a personalization center, the regulations that govern this industry, the secure nature of the work, the unforeseen circumstances that can materialize, are all core knowledge areas the successful incumbent must be intimately familiar with to proficiently offer consulting services around the globe. Responsibilities
Customer-Facing Value Consulting (65%)
Prepare and present customer-specific reports using the Entrust Analytics platform, providing insights into root causes of inefficiencies and areas for improvement. Develop customer-specific strategies to improve quality, efficiency, and resource utilization. Manage Customer Projects for Entrust Technology Hardware/Software sales and their integration into Customer environments. Maintain a portfolio of case studies covering diverse customer-use scenarios. Develop and refine methodologies, templates, and business process improvement tools, including Lean methodologies. Gain and maintain expertise in issuance market trends and customer drivers to ensure recommendations align with business needs. Conduct on-site assessments, interviews, and audits to develop detailed consulting reports. Prepare and develop consulting reports with data visualizations, graphs, charts, and action plans. Provide valuable insights to professional services teams for improving service efficiency and reducing costs. Professional Services Operations and Project Management (25%)
Collaborate with software engineers, developers, integrators, product owners, sales, and technical consultants to develop and implement solutions. Provide insights to Professional Services teams for technology integration and project management. Support the Continuous Improvement efforts to improve the Professional Services department within the company by improving processes, productivity, efficiency, reduction of waste, and quality of output. Sales & Service Support (5%)
Deliver customer-specific presentations to support sales engagements domestically and globally. Support sales teams in assessing customer needs, articulating Entrust’s value proposition, and delivering consulting expertise. Provide global sales training on tools, methodologies, key messages, and best practices. Maintain a bi-weekly forecasted pipeline of clients and strategize to expand the customer base. Utilize feedback from sales interactions and client engagements to refine the sales strategy and improve onboarding experiences. Support the Continuous Improvement efforts of the Professional Services division within the company by improving processes and quality of output. Assist service teams in improving customer support operations using data insights. Guide the development and roadmap of the analytics tool by influencing engineering and product teams. Market & Competitive Intelligence (5%)
Conduct external and internal research on industry trends, market drivers, and competitive landscape. Analyze big data to identify patterns, trends, and opportunities for customers. Collaborate with regional sales and technical sales teams to identify new opportunities and develop regional strategies. Lead meetings with international teams to track business development opportunities and consult on sales strategies. Contribute to the analytics tool roadmap by collaborating with engineering and product teams. Basic Qualifications
Bachelor’s degree with a quantitative focus (e.g., Finance, Economics, Data/Information Systems, Statistics, Applied Sciences, Computer Science/Engineering, Industrial Engineering, or Mathematics). 8+ years of professional experience within the card personalization industry, or closely similar manufacturing setting. Proven ability to manage complex, multidisciplinary projects across different time zones. Ability to travel internationally (minimum 35%). Advanced background in querying databases and utilizing analytic tools for information intelligence analysis and data visualization + presentation. Advanced Excel skills and familiarity with analytics querying tools. Strong demonstrated project management skills, including creating project roadmaps and tracking implementation. Preferred Qualifications
4+ years of Project Management experience or equivalent certification (PMP). Strong background in statistical analysis and translating big data insights into actionable recommendations. Ability to automate and write scripts to create business reports, valuable graphical visualization of data, build automatic forms for customer information input, and automatically generate consulting reports using templates. Also, building data models and business cases. Evident experience presenting in various settings; pre-sales, business case meeting, project delivery, project follow ups, customer complaints, customer experience follow ups, etc. Lean Six Sigma certification or equivalent experience in a technology manufacturing setting. Evidence in attending factory sites to conduct on-site analysis and audits. History of Creative and innovative mindset to develop solutions beyond conventional approaches. Evidence of Technical ability to troubleshoot software, query databases, write basic computer code, and edit software source code. Working knowledge or equivalent of Capability to modify vast arrays of data using macros or software such as R Studio or Power BI or equivalent Evidence of Strong customer-focused mindset with a track record of building and maintaining relationships. Compensation and Benefits
At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team: Career Growth: We’re invested in your professional journey with learning-forward initiatives and exciting challenges. Flexibility: Options for remote, hybrid, or on-site work to fit your lifestyle. Collaboration: Our teams thrive on sharing ideas and working together to build a better tomorrow. We believe in securing identities—and valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups, we’re creating a community where everyone is encouraged to be themselves. Ready to Make an Impact?
If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together. Apply today! For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube. Recruiter
Steve Donahue — Steve.Donahue@entrust.com
#J-18808-Ljbffr
Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. The Sr. Industrial Engineering Manager will lead Entrust’s global consulting and data analytics services, delivering high-impact insights and strategic recommendations to Central Issuance and Bureau customers across financial, government, and identity sectors. This role supports the global sales team by promoting and implementing Entrust’s proprietary analytics solutions, transforming customer operations through data-driven analysis. The manager will engage directly with clients to assess system efficiency, uncover operational inefficiencies, and identify opportunities for improvement, while also contributing to the growth and evolution of Entrust’s consulting practice. As the customer base expands, the role will involve shaping the strategic direction of Business Solution Consulting resources and supporting professional services delivery across the Americas. This is a dynamic, globally focused position that blends industrial engineering expertise with business consulting, requiring deep familiarity with card personalization operations, regulatory frameworks, and secure manufacturing environments. The successful candidate will be comfortable working remotely and traveling internationally, presenting findings at industry events and executive meetings, and driving measurable improvements in customer performance. This role is ideal for a data-savvy consultant with strong business acumen, a passion for operational excellence, and the ability to translate analytics into actionable strategies that make a tangible impact worldwide. This role involves implementing and utilizing data collection tools to provide customers with valuable insights into their system efficiency, operational effectiveness, and opportunities for improvement. Additionally, the specialist will contribute to Entrust’s Professional Services business opportunities in the Americas, as the consulting solution evolves which includes projects delivery and solution integration services. This is not a routine desk job—every day brings new challenges, from uncovering inefficiencies in industrial operations to designing innovative solutions that revolutionize how businesses operate. This role is ideal for a data-driven consultant with strong business acumen, the ability to translate analytics into actionable business strategies, and a passion for improving operational efficiency for clients worldwide. Think “Industrial Engineer” meets “Business Analyst”. Your experience in the personalization industry (e.g. card personalization centers) is an essential requirement for your ability to be able to perform effectively in your consulting role. An understanding of the complexities involved in operations of a personalization center, the regulations that govern this industry, the secure nature of the work, the unforeseen circumstances that can materialize, are all core knowledge areas the successful incumbent must be intimately familiar with to proficiently offer consulting services around the globe. Responsibilities
Customer-Facing Value Consulting (65%)
Prepare and present customer-specific reports using the Entrust Analytics platform, providing insights into root causes of inefficiencies and areas for improvement. Develop customer-specific strategies to improve quality, efficiency, and resource utilization. Manage Customer Projects for Entrust Technology Hardware/Software sales and their integration into Customer environments. Maintain a portfolio of case studies covering diverse customer-use scenarios. Develop and refine methodologies, templates, and business process improvement tools, including Lean methodologies. Gain and maintain expertise in issuance market trends and customer drivers to ensure recommendations align with business needs. Conduct on-site assessments, interviews, and audits to develop detailed consulting reports. Prepare and develop consulting reports with data visualizations, graphs, charts, and action plans. Provide valuable insights to professional services teams for improving service efficiency and reducing costs. Professional Services Operations and Project Management (25%)
Collaborate with software engineers, developers, integrators, product owners, sales, and technical consultants to develop and implement solutions. Provide insights to Professional Services teams for technology integration and project management. Support the Continuous Improvement efforts to improve the Professional Services department within the company by improving processes, productivity, efficiency, reduction of waste, and quality of output. Sales & Service Support (5%)
Deliver customer-specific presentations to support sales engagements domestically and globally. Support sales teams in assessing customer needs, articulating Entrust’s value proposition, and delivering consulting expertise. Provide global sales training on tools, methodologies, key messages, and best practices. Maintain a bi-weekly forecasted pipeline of clients and strategize to expand the customer base. Utilize feedback from sales interactions and client engagements to refine the sales strategy and improve onboarding experiences. Support the Continuous Improvement efforts of the Professional Services division within the company by improving processes and quality of output. Assist service teams in improving customer support operations using data insights. Guide the development and roadmap of the analytics tool by influencing engineering and product teams. Market & Competitive Intelligence (5%)
Conduct external and internal research on industry trends, market drivers, and competitive landscape. Analyze big data to identify patterns, trends, and opportunities for customers. Collaborate with regional sales and technical sales teams to identify new opportunities and develop regional strategies. Lead meetings with international teams to track business development opportunities and consult on sales strategies. Contribute to the analytics tool roadmap by collaborating with engineering and product teams. Basic Qualifications
Bachelor’s degree with a quantitative focus (e.g., Finance, Economics, Data/Information Systems, Statistics, Applied Sciences, Computer Science/Engineering, Industrial Engineering, or Mathematics). 8+ years of professional experience within the card personalization industry, or closely similar manufacturing setting. Proven ability to manage complex, multidisciplinary projects across different time zones. Ability to travel internationally (minimum 35%). Advanced background in querying databases and utilizing analytic tools for information intelligence analysis and data visualization + presentation. Advanced Excel skills and familiarity with analytics querying tools. Strong demonstrated project management skills, including creating project roadmaps and tracking implementation. Preferred Qualifications
4+ years of Project Management experience or equivalent certification (PMP). Strong background in statistical analysis and translating big data insights into actionable recommendations. Ability to automate and write scripts to create business reports, valuable graphical visualization of data, build automatic forms for customer information input, and automatically generate consulting reports using templates. Also, building data models and business cases. Evident experience presenting in various settings; pre-sales, business case meeting, project delivery, project follow ups, customer complaints, customer experience follow ups, etc. Lean Six Sigma certification or equivalent experience in a technology manufacturing setting. Evidence in attending factory sites to conduct on-site analysis and audits. History of Creative and innovative mindset to develop solutions beyond conventional approaches. Evidence of Technical ability to troubleshoot software, query databases, write basic computer code, and edit software source code. Working knowledge or equivalent of Capability to modify vast arrays of data using macros or software such as R Studio or Power BI or equivalent Evidence of Strong customer-focused mindset with a track record of building and maintaining relationships. Compensation and Benefits
At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team: Career Growth: We’re invested in your professional journey with learning-forward initiatives and exciting challenges. Flexibility: Options for remote, hybrid, or on-site work to fit your lifestyle. Collaboration: Our teams thrive on sharing ideas and working together to build a better tomorrow. We believe in securing identities—and valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups, we’re creating a community where everyone is encouraged to be themselves. Ready to Make an Impact?
If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together. Apply today! For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube. Recruiter
Steve Donahue — Steve.Donahue@entrust.com
#J-18808-Ljbffr