Cigna in
Operations and Fulfillment Analyst - Remote - Cigna Healthcare
Cigna in, Bloomfield, Connecticut, us, 06002
Operations and Fulfillment Analyst - Remote - Cigna Healthcare (Finance)
External applicants must have prior Cigna experience. POSITION SUMMARY
The Operations and Fulfillment Analyst will be responsible for supporting the onboarding of new business, renewal, and cancellations documents within the install process for group health plans in the U500 Segments. RESPONSIBILITIES
Review and analyze implementation source documents for new business clients, renewing clients, and client cancellations for precision and accuracy Communicate effectively with matrix partners to ensure source documents are IGO Begin install process in VISTA by uploading documents, opening checklists, and updating Vista contacts Update Vista wizard based on account products and complexity May update source documents such as BNCA as needed. Attend and participate in team meetings, ongoing forums, training sessions, and other meetings to enhance continuous knowledge for the role including assigned courses through Cigna University. Provide leadership support from a fulfillment perspective for projects and stretch assignments Maintain departmental metrics and performance expectations QUALIFICATIONS
External applicants must have prior Cigna experience. High School Diploma or equivalent; Bachelor's degree preferred. 2+ years detailed knowledge of Cigna's administrative capabilities including benefits, eligibility, ID cards, billing and banking required. Experience with Salesforce, a plus. Ability to establish matrix partner relationships and follow through on expectations. Demonstrated strength and "sense of urgency" resulting in the ability to influence the organization to meet and exceed client expectations. Strong analytical ability with ability to track and work toward specific self or team measurable performance targets. Strong analytical skills and demonstrated interpersonal skills. Self‑motivated to keep skills fresh through continuous self‑study and available training opportunities. Track and work toward specific self or team measurable performance targets. Preferred minimum five years of experience with multiple software and system‑based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems). Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization. Ability to manage multiple and divergent priorities and deadlines, work independently and pro‑actively, negotiate and manage expectations for mutually acceptable solutions. Demonstrated success in negotiations and ability to influence internal/external constituencies. Demonstrated leadership and motivational skills in fast‑paced environment. OFFICE REQUIREMENTS
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. COMPENSATION & BENEFITS
For this position, we anticipate offering an annual salary of 54,100 - 90,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health‑related benefits including medical, vision, dental, and well‑being and behavioral health programs. We also offer 401(k) with company match, company‑paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. ABOUT THE CIGNA GROUP
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. EEO STATEMENT
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. ACCOMMODATIONS
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. TOBACCO POLICY
The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. CRIMINAL HISTORY POLICY
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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External applicants must have prior Cigna experience. POSITION SUMMARY
The Operations and Fulfillment Analyst will be responsible for supporting the onboarding of new business, renewal, and cancellations documents within the install process for group health plans in the U500 Segments. RESPONSIBILITIES
Review and analyze implementation source documents for new business clients, renewing clients, and client cancellations for precision and accuracy Communicate effectively with matrix partners to ensure source documents are IGO Begin install process in VISTA by uploading documents, opening checklists, and updating Vista contacts Update Vista wizard based on account products and complexity May update source documents such as BNCA as needed. Attend and participate in team meetings, ongoing forums, training sessions, and other meetings to enhance continuous knowledge for the role including assigned courses through Cigna University. Provide leadership support from a fulfillment perspective for projects and stretch assignments Maintain departmental metrics and performance expectations QUALIFICATIONS
External applicants must have prior Cigna experience. High School Diploma or equivalent; Bachelor's degree preferred. 2+ years detailed knowledge of Cigna's administrative capabilities including benefits, eligibility, ID cards, billing and banking required. Experience with Salesforce, a plus. Ability to establish matrix partner relationships and follow through on expectations. Demonstrated strength and "sense of urgency" resulting in the ability to influence the organization to meet and exceed client expectations. Strong analytical ability with ability to track and work toward specific self or team measurable performance targets. Strong analytical skills and demonstrated interpersonal skills. Self‑motivated to keep skills fresh through continuous self‑study and available training opportunities. Track and work toward specific self or team measurable performance targets. Preferred minimum five years of experience with multiple software and system‑based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems). Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization. Ability to manage multiple and divergent priorities and deadlines, work independently and pro‑actively, negotiate and manage expectations for mutually acceptable solutions. Demonstrated success in negotiations and ability to influence internal/external constituencies. Demonstrated leadership and motivational skills in fast‑paced environment. OFFICE REQUIREMENTS
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. COMPENSATION & BENEFITS
For this position, we anticipate offering an annual salary of 54,100 - 90,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health‑related benefits including medical, vision, dental, and well‑being and behavioral health programs. We also offer 401(k) with company match, company‑paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. ABOUT THE CIGNA GROUP
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. EEO STATEMENT
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. ACCOMMODATIONS
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. TOBACCO POLICY
The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. CRIMINAL HISTORY POLICY
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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