Memorial Hermann Health System
Clinical Support Analyst - Epic Ambulatory Trainer
Memorial Hermann Health System, Houston, Texas, United States, 77246
Clinical Support Analyst - Epic Ambulatory Trainer
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Clinical Support Analyst - Epic Ambulatory Trainer
role at
Memorial Hermann Health System .
Job Summary Position responsible for managing customer expectations and aligning their strategic initiatives with Solution Segments in ISD. Must be able to demonstrate working operational knowledge and technical skills necessary to analyze current processes and understand customer’s business strategies. Understands hospital business processes and can translate operational problems for ISD solution teams. Must demonstrate the ability to participate in a project and understand customer workflow and key critical success factors. Must exhibit a professional attitude and presence, while representing ISD and helping champion ISD strategies within our various campuses.
Job Description Provide educational strategy to deliver required skills for patients and clinical teams. Facilitate forums for customers to communicate needs and align ISD solutions with campus operations. Identify clinical and business system application requirements through process and workflow analysis. Participate in projects as a resource or team member. Complete projects according to established schedules. Demonstrate technical knowledge of application systems and identify and translate process issues impacting patient care. Integrate into multiple work teams. Understand technological advances in healthcare. Ensure safe care to patients, staff and visitors; adhere to all Memorial Hermann policies, procedures and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promote professional growth and development by meeting mandatory/continuing education requirements. Provide service standards through safe, caring, personalized experiences to patients and colleagues. Perform other duties as assigned.
Minimum Qualifications Education: College Degree or equivalent industry experience in Healthcare. Licenses/Certifications: None. Experience/Knowledge/Skills: Working knowledge and or experience in the implementation of large and complex Information Systems in a Health Care environment. Basic knowledge of IT, Microsoft Office tools, knowledge of adult learning principles and instructional design. Understanding of effective Customer Relationship Management Skills necessary for efficient problem resolution to maximize customer satisfaction.
Principal Accountabilities
Plan and develop an educational strategy that provides customers the necessary skills to adequately perform job functions.
Facilitate forums for customers to communicate their needs and provide an avenue to align ISD solutions segments with the customer and a method of follow-up.
Identify clinical and business system application requirements through process and workflow analysis with minimal guidance.
Participate in projects as a resource and or team member.
Complete projects according to established schedules and timeframes.
Demonstrate an understanding of technical knowledge of application systems and ability to identify and translate process issues impacting patient care.
Demonstrate ability to integrate into multiple work teams.
Responsible for understanding the technological advances available in the healthcare industry.
Ensure safe care to patients, staff and visitors; adhere to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promote individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization, serves as a customer resource.
Demonstrate commitment to caring for every member of our community by creating compassionate and personalized experiences. Model Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.
Seniority level Entry level
Employment type Full-time
Job function Research, Analyst, and Information Technology
Industries Hospitals and Health Care
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Clinical Support Analyst - Epic Ambulatory Trainer
role at
Memorial Hermann Health System .
Job Summary Position responsible for managing customer expectations and aligning their strategic initiatives with Solution Segments in ISD. Must be able to demonstrate working operational knowledge and technical skills necessary to analyze current processes and understand customer’s business strategies. Understands hospital business processes and can translate operational problems for ISD solution teams. Must demonstrate the ability to participate in a project and understand customer workflow and key critical success factors. Must exhibit a professional attitude and presence, while representing ISD and helping champion ISD strategies within our various campuses.
Job Description Provide educational strategy to deliver required skills for patients and clinical teams. Facilitate forums for customers to communicate needs and align ISD solutions with campus operations. Identify clinical and business system application requirements through process and workflow analysis. Participate in projects as a resource or team member. Complete projects according to established schedules. Demonstrate technical knowledge of application systems and identify and translate process issues impacting patient care. Integrate into multiple work teams. Understand technological advances in healthcare. Ensure safe care to patients, staff and visitors; adhere to all Memorial Hermann policies, procedures and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promote professional growth and development by meeting mandatory/continuing education requirements. Provide service standards through safe, caring, personalized experiences to patients and colleagues. Perform other duties as assigned.
Minimum Qualifications Education: College Degree or equivalent industry experience in Healthcare. Licenses/Certifications: None. Experience/Knowledge/Skills: Working knowledge and or experience in the implementation of large and complex Information Systems in a Health Care environment. Basic knowledge of IT, Microsoft Office tools, knowledge of adult learning principles and instructional design. Understanding of effective Customer Relationship Management Skills necessary for efficient problem resolution to maximize customer satisfaction.
Principal Accountabilities
Plan and develop an educational strategy that provides customers the necessary skills to adequately perform job functions.
Facilitate forums for customers to communicate their needs and provide an avenue to align ISD solutions segments with the customer and a method of follow-up.
Identify clinical and business system application requirements through process and workflow analysis with minimal guidance.
Participate in projects as a resource and or team member.
Complete projects according to established schedules and timeframes.
Demonstrate an understanding of technical knowledge of application systems and ability to identify and translate process issues impacting patient care.
Demonstrate ability to integrate into multiple work teams.
Responsible for understanding the technological advances available in the healthcare industry.
Ensure safe care to patients, staff and visitors; adhere to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promote individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization, serves as a customer resource.
Demonstrate commitment to caring for every member of our community by creating compassionate and personalized experiences. Model Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.
Seniority level Entry level
Employment type Full-time
Job function Research, Analyst, and Information Technology
Industries Hospitals and Health Care
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