Woodsage
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IT Manager
role at
Woodsage The IT Manager oversees all aspects of information technology within the organization, providing hands-on support across IT functions including help desk, desktop support, system administration, network management, database administration, and IT security. The role fosters a culture of innovation and efficiency, empowering employees to leverage technology to improve collaboration, productivity, and business outcomes.
Responsibilities
Help Desk/Desktop Support: provide technical support to end-users, troubleshoot hardware and software problems, install and maintain desktops, laptops, and peripherals, and ensure availability of desktop OS and applications
System/Network/Database Administration: manage servers, networks, and IT infrastructure; install/configure Windows Desktop and Server OS, virtualization (Hyper-V), and business applications; manage backups (Veeam) for on-premises and cloud; design and maintain LAN/WAN/Wireless networks; manage network devices (Cisco, SonicWall, Ubiquiti); configure routers, switches, firewalls, and wireless access points; design and maintain databases; perform backups, restores, and optimizations
IT Security: implement and manage security measures, monitor for breaches, respond to incidents, and conduct investigations as needed
Other duties as assigned
Required Skills & Abilities
Strong knowledge across IT systems, technologies, and platforms; ability to troubleshoot hardware and software across devices
Experience with system administration, network management, and database administration
Excellent problem-solving and critical thinking to develop innovative solutions
Clear communication with end-users, team members, and stakeholders
Strong customer service orientation
Basic project management skills and ability to manage priorities and timelines
Team collaboration and ability to work with cross-functional teams
Awareness of security threats and proactive risk mitigation
Education and Experience
Bachelor’s degree in computer science, Information Technology, or related field
Minimum 5 years’ experience in IT roles with strong understanding of IT systems and infrastructure
Experience supporting ERP, WMS, and CRM; NetSuite preferred
Working knowledge of Microsoft 365, Intune, Active Directory, and Azure AD strongly preferred
Understanding of IT security principles and best practices; familiarity with cyber security protocols, MDR/EDR technologies
Experience managing public domains (DNS, SSL certificates) preferred
Experience with Hyper-V or similar virtualization
Proficiency in troubleshooting hardware/software; desktop support, system administration, and network management
Basic PowerShell scripting and Group Policy knowledge
Experience creating API connections is a plus
Familiarity with database administration principles and DBMS
Knowledge of IT security best practices and tools
Manufacturing industry experience is a plus
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 25 pounds
Ability to travel at least twice per month to our Ashland, Ohio facility
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IT Manager
role at
Woodsage The IT Manager oversees all aspects of information technology within the organization, providing hands-on support across IT functions including help desk, desktop support, system administration, network management, database administration, and IT security. The role fosters a culture of innovation and efficiency, empowering employees to leverage technology to improve collaboration, productivity, and business outcomes.
Responsibilities
Help Desk/Desktop Support: provide technical support to end-users, troubleshoot hardware and software problems, install and maintain desktops, laptops, and peripherals, and ensure availability of desktop OS and applications
System/Network/Database Administration: manage servers, networks, and IT infrastructure; install/configure Windows Desktop and Server OS, virtualization (Hyper-V), and business applications; manage backups (Veeam) for on-premises and cloud; design and maintain LAN/WAN/Wireless networks; manage network devices (Cisco, SonicWall, Ubiquiti); configure routers, switches, firewalls, and wireless access points; design and maintain databases; perform backups, restores, and optimizations
IT Security: implement and manage security measures, monitor for breaches, respond to incidents, and conduct investigations as needed
Other duties as assigned
Required Skills & Abilities
Strong knowledge across IT systems, technologies, and platforms; ability to troubleshoot hardware and software across devices
Experience with system administration, network management, and database administration
Excellent problem-solving and critical thinking to develop innovative solutions
Clear communication with end-users, team members, and stakeholders
Strong customer service orientation
Basic project management skills and ability to manage priorities and timelines
Team collaboration and ability to work with cross-functional teams
Awareness of security threats and proactive risk mitigation
Education and Experience
Bachelor’s degree in computer science, Information Technology, or related field
Minimum 5 years’ experience in IT roles with strong understanding of IT systems and infrastructure
Experience supporting ERP, WMS, and CRM; NetSuite preferred
Working knowledge of Microsoft 365, Intune, Active Directory, and Azure AD strongly preferred
Understanding of IT security principles and best practices; familiarity with cyber security protocols, MDR/EDR technologies
Experience managing public domains (DNS, SSL certificates) preferred
Experience with Hyper-V or similar virtualization
Proficiency in troubleshooting hardware/software; desktop support, system administration, and network management
Basic PowerShell scripting and Group Policy knowledge
Experience creating API connections is a plus
Familiarity with database administration principles and DBMS
Knowledge of IT security best practices and tools
Manufacturing industry experience is a plus
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 25 pounds
Ability to travel at least twice per month to our Ashland, Ohio facility
#J-18808-Ljbffr