Kessler Collection
Overview
Housekeeping Runner role at Kessler Collection. The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. Our mission focuses on inspiring places, intuitive service, and exuberant guests, with learning, development, and well-being for Grand Performers. Job Summary
The overall objective and purpose of the Houseperson position are to provide support to the Room Attendants by transporting trash and laundry. The incumbent is responsible for bringing soiled linen to the laundry area to be washed and transferring clean linen to the rooms, as well as removing trash. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company. Core Responsibilities
Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control Bring all dirty linen from guest rooms to the laundry area to be washed Transfer clean linen from laundry room to the guest rooms Remove trash from guest rooms and dispose according to specifications Respond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfied Work efficiently in order to meet daily requirements Solve problems proficiently Secure lost items according to the specifications Maintain a neat and organized work area Maintain the integrity of Company proprietary information and protect Company assets Maintain complete knowledge in the use of all equipment, property management systems and access according to specifications Maintain complete knowledge and comply with company policies and procedures Maintain neat, clean and professional appearance according to standards Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs Develop and maintain positive working relationship and support the team to achieve our goals Attend required training and meetings All other duties as assigned, planned or un-planned Knowledge, Skills And Abilities
Ability to perform all houseperson-related tasks and proficiently use job-related tools and equipment Ability to remain calm in various situations, use sound judgement and effectively solve problems Ability to read and interpret documents such as safety rules and procedural manuals Strong written, verbal, and interpersonal skills Ability to follow instructions, prioritize and multi-task Minimum Qualifications
High school diploma, General Education Degree or related training equivalent - required Minimum of 6 months of relevant work experience in similar scope and title – required Ability to communicate in the English language – preferred Supervisory Responsibilities
None Work Environment
Must be comfortable working in a shared space, with constant noise, without the use of a private office Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism and collaboration Schedules may vary from week to week based on business demands Physical Demands
Regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours daily Push, pull, and lift up to 50 lbs Regular travel by foot or other means which may require sitting, waiting and standing for varying periods The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality
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Housekeeping Runner role at Kessler Collection. The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. Our mission focuses on inspiring places, intuitive service, and exuberant guests, with learning, development, and well-being for Grand Performers. Job Summary
The overall objective and purpose of the Houseperson position are to provide support to the Room Attendants by transporting trash and laundry. The incumbent is responsible for bringing soiled linen to the laundry area to be washed and transferring clean linen to the rooms, as well as removing trash. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company. Core Responsibilities
Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control Bring all dirty linen from guest rooms to the laundry area to be washed Transfer clean linen from laundry room to the guest rooms Remove trash from guest rooms and dispose according to specifications Respond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfied Work efficiently in order to meet daily requirements Solve problems proficiently Secure lost items according to the specifications Maintain a neat and organized work area Maintain the integrity of Company proprietary information and protect Company assets Maintain complete knowledge in the use of all equipment, property management systems and access according to specifications Maintain complete knowledge and comply with company policies and procedures Maintain neat, clean and professional appearance according to standards Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs Develop and maintain positive working relationship and support the team to achieve our goals Attend required training and meetings All other duties as assigned, planned or un-planned Knowledge, Skills And Abilities
Ability to perform all houseperson-related tasks and proficiently use job-related tools and equipment Ability to remain calm in various situations, use sound judgement and effectively solve problems Ability to read and interpret documents such as safety rules and procedural manuals Strong written, verbal, and interpersonal skills Ability to follow instructions, prioritize and multi-task Minimum Qualifications
High school diploma, General Education Degree or related training equivalent - required Minimum of 6 months of relevant work experience in similar scope and title – required Ability to communicate in the English language – preferred Supervisory Responsibilities
None Work Environment
Must be comfortable working in a shared space, with constant noise, without the use of a private office Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism and collaboration Schedules may vary from week to week based on business demands Physical Demands
Regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours daily Push, pull, and lift up to 50 lbs Regular travel by foot or other means which may require sitting, waiting and standing for varying periods The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality
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