WarHorse Gaming
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Slot Floor Supervisor-Omaha
role at
WarHorse Gaming
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Summary Slot Floor Supervisor
$21/hour
Summary Description: The Slot Floor Supervisor is responsible for overseeing the daily procedures of the Slot Operations department while following and implementing company policies, rules, and regulations of a designated shift.
Essential Job Functions/Duties:
Supports and maintains the Mission, Vision, and Values of WarHorse Gaming, Omaha.
Assists in developing and implementing strategies for managing customer service for the Slot Operations Team.
Pays and/or verifies jackpots over certain amounts as predetermined by the property’s Internal Controls.
Creates weekly and daily schedules.
Ensures application of federal currency reporting standards.
Provides courteous and helpful information to guests, responds to complaints professionally, and follows through to resolution.
Maintains security of keys, radios, handheld devices, and complies with safety standards.
Attends all required training meetings.
Understands and adheres to the Company Compulsive and Problem Gambling Plan, including regulations against service to minors and intoxicated persons.
Flexible scheduling based on business needs.
Performs other tasks as assigned.
Job Specifications:
Must be 21 years or older.
High school diploma, GED, or relevant experience.
Experience in guest service or customer service in a high-volume casino environment preferred.
Strong organizational, analytical, and problem-solving skills.
Proficient with Microsoft Office; slot systems experience a plus.
Technical understanding of slot machines and ability to train others.
Ability to interact with mobile devices and touchscreen technology.
Experience with smartphones and tablets preferred.
Knowledge of player tracking systems and industry standards.
Core Competencies:
Guest Focus
Initiative
Teamwork
Communication
Ethical Conduct
Problem Solving
Decision Making
Flexibility
Stress Management
Benefits:
Medical Coverage
Full Insurance
401K with immediate vesting & company match
Quarterly Incentives
Vacation, holiday, and sick days
Discounted meals
Travel Requirements: Generally not required.
Work Hours: Varying schedules based on business needs.
Certification Requirements: Ability to secure and maintain NRGC Gaming License. No alcohol service or comp authority.
Physical and Environmental Requirements: Includes exposure to secondhand smoke, variable work environment, physical mobility, and sensory abilities as detailed in the original description.
This job description is subject to change at any time.
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, with preference to persons of Indian descent as applicable.
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Slot Floor Supervisor-Omaha
role at
WarHorse Gaming
Get AI-powered advice on this job and more exclusive features.
Summary Slot Floor Supervisor
$21/hour
Summary Description: The Slot Floor Supervisor is responsible for overseeing the daily procedures of the Slot Operations department while following and implementing company policies, rules, and regulations of a designated shift.
Essential Job Functions/Duties:
Supports and maintains the Mission, Vision, and Values of WarHorse Gaming, Omaha.
Assists in developing and implementing strategies for managing customer service for the Slot Operations Team.
Pays and/or verifies jackpots over certain amounts as predetermined by the property’s Internal Controls.
Creates weekly and daily schedules.
Ensures application of federal currency reporting standards.
Provides courteous and helpful information to guests, responds to complaints professionally, and follows through to resolution.
Maintains security of keys, radios, handheld devices, and complies with safety standards.
Attends all required training meetings.
Understands and adheres to the Company Compulsive and Problem Gambling Plan, including regulations against service to minors and intoxicated persons.
Flexible scheduling based on business needs.
Performs other tasks as assigned.
Job Specifications:
Must be 21 years or older.
High school diploma, GED, or relevant experience.
Experience in guest service or customer service in a high-volume casino environment preferred.
Strong organizational, analytical, and problem-solving skills.
Proficient with Microsoft Office; slot systems experience a plus.
Technical understanding of slot machines and ability to train others.
Ability to interact with mobile devices and touchscreen technology.
Experience with smartphones and tablets preferred.
Knowledge of player tracking systems and industry standards.
Core Competencies:
Guest Focus
Initiative
Teamwork
Communication
Ethical Conduct
Problem Solving
Decision Making
Flexibility
Stress Management
Benefits:
Medical Coverage
Full Insurance
401K with immediate vesting & company match
Quarterly Incentives
Vacation, holiday, and sick days
Discounted meals
Travel Requirements: Generally not required.
Work Hours: Varying schedules based on business needs.
Certification Requirements: Ability to secure and maintain NRGC Gaming License. No alcohol service or comp authority.
Physical and Environmental Requirements: Includes exposure to secondhand smoke, variable work environment, physical mobility, and sensory abilities as detailed in the original description.
This job description is subject to change at any time.
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, with preference to persons of Indian descent as applicable.
#J-18808-Ljbffr