Universal Processing LLC (uP)
Client Support - Bilingual in Chinese
Universal Processing LLC (uP), Houston, Texas, United States, 77246
Join to apply for the
Client Support - Bilingual in Chinese
role at
Universal Processing LLC (uP)
3 days ago Be among the first 25 applicants
We are named in Top Workplaces NYC for 2024
We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
We were a finalist for Best ISO of the Year by ETA in 2024
We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses
Want to learn more about our company events? Click here: http://www.linkedin.com/in/lightup-universal-processing-62409b297
Compensation This is a non-exempt position, with a monthly salary of
$3,150
during the probationary period. Upon successful completion of the probationary period, the base rate will increase to
$3,500
per month.
Role Summary The Client Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.
Responsibilities
Processing client applications for different credit card processing services, and input client information by using company client management system
Listening and responding to customers’ concerns and needs; identify customers’ requirements and provide the appropriate solutions
Checking to ensure that appropriate changes were made to resolve clients’ problems
Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken
Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments
Serving as a liaison or translator between merchants and Priority Payment System or Firstdata to resolve funding or terminal issues
Providing technical assistance and support for incoming queries and issues related to terminal hardware
Scheduling work to ensure accurate phone coverage, monitor priority of calls and shifts escalated calls to assure resolution of problems
Assisting in planning and implementing department goals and making recommendations to management to improve efficiency and effectiveness
Qualifications
Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
Bilingual proficiency in Chinese is required, Mandarin preferred
2-3 years of experience in customer service or related fields
Bachelor’s degree in communications, marketing, psychology, business administration or related field is required. Additional years of experience is considered for candidates with associates degrees and college level courses
Strong communication skills, critical thinking, detail-oriented, and analytical abilities
Able to actively listen to clients and interact with clients in a friendly and patient manner
Able to take initiative to solve problems effectively
Self-motivated to learn new systems and installation of products
Able to accomplish tasks before deadlines and be detail-oriented
Able to work efficiently as part of a team and as an individual
Experience using Salesforce, other CRM’s or ERPS systems is an asset
Proficient in Microsoft Word and Excel
About uP Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.
At Let’s Go uP, we are an equal employment opportunity employer.
To learn more about us, please visit us at: https://letsgoup.com.
Let's Go uP Together! #J-18808-Ljbffr
Client Support - Bilingual in Chinese
role at
Universal Processing LLC (uP)
3 days ago Be among the first 25 applicants
We are named in Top Workplaces NYC for 2024
We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
We were a finalist for Best ISO of the Year by ETA in 2024
We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses
Want to learn more about our company events? Click here: http://www.linkedin.com/in/lightup-universal-processing-62409b297
Compensation This is a non-exempt position, with a monthly salary of
$3,150
during the probationary period. Upon successful completion of the probationary period, the base rate will increase to
$3,500
per month.
Role Summary The Client Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.
Responsibilities
Processing client applications for different credit card processing services, and input client information by using company client management system
Listening and responding to customers’ concerns and needs; identify customers’ requirements and provide the appropriate solutions
Checking to ensure that appropriate changes were made to resolve clients’ problems
Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken
Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments
Serving as a liaison or translator between merchants and Priority Payment System or Firstdata to resolve funding or terminal issues
Providing technical assistance and support for incoming queries and issues related to terminal hardware
Scheduling work to ensure accurate phone coverage, monitor priority of calls and shifts escalated calls to assure resolution of problems
Assisting in planning and implementing department goals and making recommendations to management to improve efficiency and effectiveness
Qualifications
Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
Bilingual proficiency in Chinese is required, Mandarin preferred
2-3 years of experience in customer service or related fields
Bachelor’s degree in communications, marketing, psychology, business administration or related field is required. Additional years of experience is considered for candidates with associates degrees and college level courses
Strong communication skills, critical thinking, detail-oriented, and analytical abilities
Able to actively listen to clients and interact with clients in a friendly and patient manner
Able to take initiative to solve problems effectively
Self-motivated to learn new systems and installation of products
Able to accomplish tasks before deadlines and be detail-oriented
Able to work efficiently as part of a team and as an individual
Experience using Salesforce, other CRM’s or ERPS systems is an asset
Proficient in Microsoft Word and Excel
About uP Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.
At Let’s Go uP, we are an equal employment opportunity employer.
To learn more about us, please visit us at: https://letsgoup.com.
Let's Go uP Together! #J-18808-Ljbffr