Macy's
Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade.
Job Overview
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. What You Will Do
Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results Manage selling support, including the stockroom, signing, equipment, and merchandising Support other operational areas such as OMNI, Style, and Asset Protection Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Work a flexible retail schedule, including days, evenings, holidays, and weekends Skills You Will Need
Leadership and Team Building : Ability to build, lead, and motivate a productive, enthusiastic team Customer Service Excellence : Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor Sales and Performance Management : Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency Analytical Skills : Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies Operational Management : Experience managing selling support activities, including stockroom, signing, equipment, and merchandising Cross-functional Support : Capability to support other operational areas such as OMNI, Style, and Asset Protection Talent Development : Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent Conflict Resolution : Effective in addressing complaints and resolving problems with colleagues Communication Skills : Consistently clear and effective communicator, writer, and presenter Technical Proficiency : Strong skills in Microsoft suite, computers, and handheld devices Who You Are
Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail. This position requires heavy lifting, constant moving, standing, and reaching with arms and hands Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Able to work a flexible schedule based on department and company needs What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. What You Will Do
Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results Manage selling support, including the stockroom, signing, equipment, and merchandising Support other operational areas such as OMNI, Style, and Asset Protection Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Work a flexible retail schedule, including days, evenings, holidays, and weekends Skills You Will Need
Leadership and Team Building : Ability to build, lead, and motivate a productive, enthusiastic team Customer Service Excellence : Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor Sales and Performance Management : Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency Analytical Skills : Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies Operational Management : Experience managing selling support activities, including stockroom, signing, equipment, and merchandising Cross-functional Support : Capability to support other operational areas such as OMNI, Style, and Asset Protection Talent Development : Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent Conflict Resolution : Effective in addressing complaints and resolving problems with colleagues Communication Skills : Consistently clear and effective communicator, writer, and presenter Technical Proficiency : Strong skills in Microsoft suite, computers, and handheld devices Who You Are
Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail. This position requires heavy lifting, constant moving, standing, and reaching with arms and hands Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Able to work a flexible schedule based on department and company needs What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
#J-18808-Ljbffr