Logistics Systems Incorporated (LSI)
Information Technology Support Specialist
Logistics Systems Incorporated (LSI), Corbin, Kentucky, us, 40702
Position Title: IT Service Support Specialist
Location: Norfolk, VA
Clearance: Top Secret or above
Position Type: Proposal
Overview
We are seeking a skilled IT Service Desk Support Specialist to provide Tier II and Tier III technical support for enterprise IT operations. The specialist will be responsible for troubleshooting hardware, software, and network issues, managing user accounts, and supporting collaboration tools across a hybrid workforce. This role requires strong technical knowledge, customer service skills, and adherence to ITIL and cybersecurity best practices. Duties and Responsibilities
Deliver Tier II and Tier III support for desktop, laptop, and mobile device issues across Windows and macOS platforms. Provide support for Microsoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint). Utilize remote support tools such as RDP and SCCM to diagnose and resolve technical problems. Operate and manage IT service desk ticketing systems (ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation. Perform user account and access management within Active Directory, including user provisioning, group policy, and RBAC compliance. Troubleshoot and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies. Apply cybersecurity best practices for endpoint security, data handling, and incident response. Support incident reporting and escalation processes in compliance with agency and DoD requirements. Contribute to maintaining service-level agreements (SLAs) and ITIL-based service delivery. Support shift-based and/or on-call schedules, as required, to ensure operational readiness. Provide technical support to remote and hybrid workforce environments. Minimum Qualifications
Associate degree in Information Technology, Computer Science, or related field. Bachelor’s degree in IT or closely related discipline preferred. 2-4 years of relevant experience for Tier II support. 4+ years of relevant experience for Tier III support (advanced roles such as system access management, endpoint administration, or incident response). CompTIA Security+ (required, current, and DoD 8570 compliant). Recommended: CompTIA A+, ITIL v4 Foundation, Microsoft 365 Fundamentals, or Microsoft Azure Fundamentals. Seniority level
Entry level Employment type
Contract Job function
Information Technology
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We are seeking a skilled IT Service Desk Support Specialist to provide Tier II and Tier III technical support for enterprise IT operations. The specialist will be responsible for troubleshooting hardware, software, and network issues, managing user accounts, and supporting collaboration tools across a hybrid workforce. This role requires strong technical knowledge, customer service skills, and adherence to ITIL and cybersecurity best practices. Duties and Responsibilities
Deliver Tier II and Tier III support for desktop, laptop, and mobile device issues across Windows and macOS platforms. Provide support for Microsoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint). Utilize remote support tools such as RDP and SCCM to diagnose and resolve technical problems. Operate and manage IT service desk ticketing systems (ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation. Perform user account and access management within Active Directory, including user provisioning, group policy, and RBAC compliance. Troubleshoot and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies. Apply cybersecurity best practices for endpoint security, data handling, and incident response. Support incident reporting and escalation processes in compliance with agency and DoD requirements. Contribute to maintaining service-level agreements (SLAs) and ITIL-based service delivery. Support shift-based and/or on-call schedules, as required, to ensure operational readiness. Provide technical support to remote and hybrid workforce environments. Minimum Qualifications
Associate degree in Information Technology, Computer Science, or related field. Bachelor’s degree in IT or closely related discipline preferred. 2-4 years of relevant experience for Tier II support. 4+ years of relevant experience for Tier III support (advanced roles such as system access management, endpoint administration, or incident response). CompTIA Security+ (required, current, and DoD 8570 compliant). Recommended: CompTIA A+, ITIL v4 Foundation, Microsoft 365 Fundamentals, or Microsoft Azure Fundamentals. Seniority level
Entry level Employment type
Contract Job function
Information Technology
#J-18808-Ljbffr