SISL Global
Responsibilities
Minimum 1.5 yrs. hands on experience as deskside/Onsite support/local IT engineer
Executive care experience a plus.
Strong Microsoft Operating System installation (Win 7 & Win10/11) and troubleshooting skills
Strong experience in troubleshooting MS Office (Outlook, Word, Excel, PowerPoint etc.)
Strong desktop support knowledge including hardware, software, and networking concepts
PC / Laptop hardware repair experience. Ability to achieve HP Repair Certification
Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
Basic understanding of Audio/Video equipment and conference room setup
Remote desktop connectivity applications like SMS, Bomgar, Live Meeting, and Windows Native tools tool
Escalations
Troubleshoot and assist end users with mobile device setup, activations, and performance issues
Handheld – Blackberry, Android & IOS support knowledge
Strong written and verbal communication skills
Good Understanding of ITIL processes
Hand on Experience on ITSM tools like Service Now
Qualifications
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills. Professional communications as needed to provide support to P&G executives.
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
Required Skills
Strong written and verbal communication skills
Preferred Skills
Executive care experience a plus.
Good Understanding of ITIL processes
Hand on Experience on ITSM tools like Service Now
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Beaumont, CA — location details and postings have been trimmed from this refined description to focus on role responsibilities and qualifications.
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Minimum 1.5 yrs. hands on experience as deskside/Onsite support/local IT engineer
Executive care experience a plus.
Strong Microsoft Operating System installation (Win 7 & Win10/11) and troubleshooting skills
Strong experience in troubleshooting MS Office (Outlook, Word, Excel, PowerPoint etc.)
Strong desktop support knowledge including hardware, software, and networking concepts
PC / Laptop hardware repair experience. Ability to achieve HP Repair Certification
Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
Basic understanding of Audio/Video equipment and conference room setup
Remote desktop connectivity applications like SMS, Bomgar, Live Meeting, and Windows Native tools tool
Escalations
Troubleshoot and assist end users with mobile device setup, activations, and performance issues
Handheld – Blackberry, Android & IOS support knowledge
Strong written and verbal communication skills
Good Understanding of ITIL processes
Hand on Experience on ITSM tools like Service Now
Qualifications
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills. Professional communications as needed to provide support to P&G executives.
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
Required Skills
Strong written and verbal communication skills
Preferred Skills
Executive care experience a plus.
Good Understanding of ITIL processes
Hand on Experience on ITSM tools like Service Now
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Beaumont, CA — location details and postings have been trimmed from this refined description to focus on role responsibilities and qualifications.
#J-18808-Ljbffr