Eduprimes
Role Overview
We are seeking an
IT Support Specialist Level 2
to ensure a smooth onboarding experience for new hires, handling setup, configurations, and early issue resolution. You will manage and support key platforms such as Google Workspace, Okta, Slack, Zoom, Jira, Confluence, Office 365, 1Password, Kandji (MDM), and Cloudflare.
This role requires flexibility to support a large tool stack (200+ applications) and thrive in a fast-paced environment. While primarily remote, you must be available
onsite in Austin at least once per week . Candidates based in the Pacific Time Zone may also be considered.
Key Responsibilities
Act as the main IT contact for new hires, both remote and onsite.
Configure and manage accounts across Google Workspace, Office 365, Okta, Slack, Jira, JSM, Confluence, and other tools.
Troubleshoot onboarding and system issues, escalating complex cases as needed.
Support and document processes for a wide range of IT tools.
Conduct training sessions on IT policies, best practices, and core tool usage.
Continuously improve onboarding processes through feedback and documentation updates.
Qualifications
Associate’s degree in IT, Computer Science, or related field (Bachelor’s preferred).
2+ years in IT support , with hands-on experience in onboarding or end-user support.
Proficient in Google Workspace, Office 365, Okta, Slack, Zoom, Jira, Confluence, Kandji, and IAM/MDM tools.
Required: Jira, JSM, and Confluence expertise.
Knowledge of ITIL, cloud, or security frameworks/certifications is a plus.
Strong communication, problem-solving, and documentation skills.
Ability to work independently and adapt in a high-growth, hybrid environment.
Compensation & Benefits
Base Salary:
$75,500 – $98,000
(depending on experience, location, and skills)
Annual bonus potential and equity participation
Flexible vacation policy
Medical, dental, and vision insurance
Paid parental leave
Short- and long-term disability coverage
Monthly wellness stipend & Employee Assistance Program
Fully remote flexibility with Austin office requirement (1 day/week)
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IT Support Specialist Level 2
to ensure a smooth onboarding experience for new hires, handling setup, configurations, and early issue resolution. You will manage and support key platforms such as Google Workspace, Okta, Slack, Zoom, Jira, Confluence, Office 365, 1Password, Kandji (MDM), and Cloudflare.
This role requires flexibility to support a large tool stack (200+ applications) and thrive in a fast-paced environment. While primarily remote, you must be available
onsite in Austin at least once per week . Candidates based in the Pacific Time Zone may also be considered.
Key Responsibilities
Act as the main IT contact for new hires, both remote and onsite.
Configure and manage accounts across Google Workspace, Office 365, Okta, Slack, Jira, JSM, Confluence, and other tools.
Troubleshoot onboarding and system issues, escalating complex cases as needed.
Support and document processes for a wide range of IT tools.
Conduct training sessions on IT policies, best practices, and core tool usage.
Continuously improve onboarding processes through feedback and documentation updates.
Qualifications
Associate’s degree in IT, Computer Science, or related field (Bachelor’s preferred).
2+ years in IT support , with hands-on experience in onboarding or end-user support.
Proficient in Google Workspace, Office 365, Okta, Slack, Zoom, Jira, Confluence, Kandji, and IAM/MDM tools.
Required: Jira, JSM, and Confluence expertise.
Knowledge of ITIL, cloud, or security frameworks/certifications is a plus.
Strong communication, problem-solving, and documentation skills.
Ability to work independently and adapt in a high-growth, hybrid environment.
Compensation & Benefits
Base Salary:
$75,500 – $98,000
(depending on experience, location, and skills)
Annual bonus potential and equity participation
Flexible vacation policy
Medical, dental, and vision insurance
Paid parental leave
Short- and long-term disability coverage
Monthly wellness stipend & Employee Assistance Program
Fully remote flexibility with Austin office requirement (1 day/week)
#J-18808-Ljbffr