Los Angeles County Museum of Art (LACMA)
Visitor Services Associate
Los Angeles County Museum of Art (LACMA), Los Angeles, California, United States, 90079
Join to apply for the
Visitor Services Associate
role at
Los Angeles County Museum of Art (LACMA) Join to apply for the
Visitor Services Associate
role at
Los Angeles County Museum of Art (LACMA) Visitor Services Associate (Temporary, Part-Time)
Visitor Services
Reporting to the Lead, the Visitor Services Associate is responsible for providing outstanding visitor service while working front-of-house posts at the Ticket Office or in the museum. The Associate processes and sells museum admission, special programming tickets, LACMA membership, and LACMA Fund donations. The Associate position also provides outstanding visitor service while working within select exhibition spaces ensuring that museum policies and procedures are upheld and sharing important information pertaining to specific works of art. The Associate consistently presents a positive, friendly, knowledgeable, and enthusiastic attitude at all times while working with a variety of LACMA constituencies including the general public, members, donors, VIPs, and staff.
Responsibilities
Demonstrates a strong guest-first mindset by consistently delivering exceptional service to both internal and external guests. Actively promotes, sells, and provides support for the LACMA membership program. Maintains a general understanding of LACMA’s policies, membership offerings, exhibitions, and programming schedules. Effectively communicates details regarding visitor experiences and specific works of art. Provides gallery support to visitors when necessary. Shares relevant and accurate information with colleagues, members, and visitors through clear written and verbal communication. Ensures consistent and reliable attendance. Participates in scheduled training sessions as required. Manages the register, processes payments for tickets, memberships, and donations, ensuring accuracy in cash handling. Refers guest service concerns, complaints, or unresolved queries to the Visitor Services Leadership team. Performs other assigned duties and projects as needed.
Benefits
The expected hourly rate for this Los Angeles, CA based position is $20.00, subject to change.
Qualifications
Minimum of two years of experience in a high-volume, customer service-oriented environment. Preferred background in Art History. Proficient in ticketing software, with experience in Tessitura preferred. Strong basic math skills. Availability to work flexible hours, including holidays, nights, and weekends
Seniority level
Seniority level Entry level Employment type
Employment type Temporary Job function
Job function Administrative Industries Museums, Historical Sites, and Zoos Referrals increase your chances of interviewing at Los Angeles County Museum of Art (LACMA) by 2x University Park, CA $10,000.00-$49,429.00 1 year ago Los Angeles, CA $47,000.00-$62,000.00 15 hours ago University Park, CA $10,000.00-$49,429.00 5 months ago University Park, CA $10,000.00-$54,229.00 1 year ago University Park, CA $10,000.00-$54,229.00 8 months ago Long Beach, CA $44,467.65-$57,377.61 6 days ago Library Special Projects Assistant, Access Services
Beverly Hills, CA $24.00-$24.00 1 month ago Los Angeles Metropolitan Area $47,100.00-$68,100.00 2 weeks ago Visitor Services Representative and Park Dispatcher
Transport/Courier - Full Time, Nights (Culver City)
Safety & Site Operations Associate (45440)
Safety & Site Operations Associate (45440)
Los Angeles Metropolitan Area 1 month ago Occupational Health Service Claims Processor I (Bilingual)
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Los Angeles, CA $30.00-$32.00 13 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Visitor Services Associate
role at
Los Angeles County Museum of Art (LACMA) Join to apply for the
Visitor Services Associate
role at
Los Angeles County Museum of Art (LACMA) Visitor Services Associate (Temporary, Part-Time)
Visitor Services
Reporting to the Lead, the Visitor Services Associate is responsible for providing outstanding visitor service while working front-of-house posts at the Ticket Office or in the museum. The Associate processes and sells museum admission, special programming tickets, LACMA membership, and LACMA Fund donations. The Associate position also provides outstanding visitor service while working within select exhibition spaces ensuring that museum policies and procedures are upheld and sharing important information pertaining to specific works of art. The Associate consistently presents a positive, friendly, knowledgeable, and enthusiastic attitude at all times while working with a variety of LACMA constituencies including the general public, members, donors, VIPs, and staff.
Responsibilities
Demonstrates a strong guest-first mindset by consistently delivering exceptional service to both internal and external guests. Actively promotes, sells, and provides support for the LACMA membership program. Maintains a general understanding of LACMA’s policies, membership offerings, exhibitions, and programming schedules. Effectively communicates details regarding visitor experiences and specific works of art. Provides gallery support to visitors when necessary. Shares relevant and accurate information with colleagues, members, and visitors through clear written and verbal communication. Ensures consistent and reliable attendance. Participates in scheduled training sessions as required. Manages the register, processes payments for tickets, memberships, and donations, ensuring accuracy in cash handling. Refers guest service concerns, complaints, or unresolved queries to the Visitor Services Leadership team. Performs other assigned duties and projects as needed.
Benefits
The expected hourly rate for this Los Angeles, CA based position is $20.00, subject to change.
Qualifications
Minimum of two years of experience in a high-volume, customer service-oriented environment. Preferred background in Art History. Proficient in ticketing software, with experience in Tessitura preferred. Strong basic math skills. Availability to work flexible hours, including holidays, nights, and weekends
Seniority level
Seniority level Entry level Employment type
Employment type Temporary Job function
Job function Administrative Industries Museums, Historical Sites, and Zoos Referrals increase your chances of interviewing at Los Angeles County Museum of Art (LACMA) by 2x University Park, CA $10,000.00-$49,429.00 1 year ago Los Angeles, CA $47,000.00-$62,000.00 15 hours ago University Park, CA $10,000.00-$49,429.00 5 months ago University Park, CA $10,000.00-$54,229.00 1 year ago University Park, CA $10,000.00-$54,229.00 8 months ago Long Beach, CA $44,467.65-$57,377.61 6 days ago Library Special Projects Assistant, Access Services
Beverly Hills, CA $24.00-$24.00 1 month ago Los Angeles Metropolitan Area $47,100.00-$68,100.00 2 weeks ago Visitor Services Representative and Park Dispatcher
Transport/Courier - Full Time, Nights (Culver City)
Safety & Site Operations Associate (45440)
Safety & Site Operations Associate (45440)
Los Angeles Metropolitan Area 1 month ago Occupational Health Service Claims Processor I (Bilingual)
Vice President of Facilities, Operations, and Capital Programs
Los Angeles, CA $30.00-$32.00 13 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr