Randstad Digital Americas
Cityworks Administrator
Randstad Digital Americas, Charlotte, North Carolina, United States, 28245
Cityworks Administrator
Randstad Digital Americas – Charlotte, North Carolina
Contract to Perm – $40.00/hr – $50.00/hr – 9am to 6pm – Bachelor’s degree required.
Job Summary As a Cityworks Administrator, your day is centered around ensuring the Cityworks system runs smoothly while managing a major upgrade to the latest version of the platform, Cityworks Respond. A big part of your role is overseeing this transition, ensuring the new version is securely integrated, troubleshooting issues, and addressing any vulnerabilities that were present in the older version. This involves testing the system, coordinating updates, and ensuring that everything works seamlessly after the upgrade.
Work Environment Flexibility Flexible onsite schedules as needed, with a mix of remote and in-office work in Charlotte, NC.
Responsibilities
Troubleshooting user access issues, managing logins, and configuring user permissions to ensure everyone has the right access.
Creating and modifying custom reports, working with the GIS team to ensure that asset data is accurately tracked and displayed.
Supporting airfield inspections to keep the system aligned with FAA compliance requirements.
Providing user support and training, monitoring and administering the system, performing routine maintenance, and making necessary adjustments to ensure optimal performance.
Balancing technical system management, user support, and the ongoing upgrade process while ensuring Cityworks remains secure, effective, and compliant with industry standards.
Qualifications
5+ years of experience in business analysis, work order and asset management concepts, and IT support.
Experience with Cityworks or other asset management systems highly preferred.
Experience with system upgrades and platform migrations, particularly in transitioning between versions or implementing new technologies.
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
Technical Skills
Strong knowledge of work order and asset management systems.
Proficiency in basic database management.
Familiarity with client-server technology, technical systems analysis, and software configuration.
Experience with system administration, including managing user accounts, configuring permissions, and performing routine maintenance.
Key Skills and Abilities
Troubleshooting and resolving technical issues.
Reporting creation and customization.
Excellent communication skills.
Project management skills.
Quality assurance skills.
Specialized Knowledge
FAA compliance support and understanding of regulatory requirements for airfield inspections.
Knowledge of Cityworks Respond or similar newer versions of asset management systems.
Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Randstad Digital offers a comprehensive benefits package.
This posting is open for thirty (30) days.
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Contract to Perm – $40.00/hr – $50.00/hr – 9am to 6pm – Bachelor’s degree required.
Job Summary As a Cityworks Administrator, your day is centered around ensuring the Cityworks system runs smoothly while managing a major upgrade to the latest version of the platform, Cityworks Respond. A big part of your role is overseeing this transition, ensuring the new version is securely integrated, troubleshooting issues, and addressing any vulnerabilities that were present in the older version. This involves testing the system, coordinating updates, and ensuring that everything works seamlessly after the upgrade.
Work Environment Flexibility Flexible onsite schedules as needed, with a mix of remote and in-office work in Charlotte, NC.
Responsibilities
Troubleshooting user access issues, managing logins, and configuring user permissions to ensure everyone has the right access.
Creating and modifying custom reports, working with the GIS team to ensure that asset data is accurately tracked and displayed.
Supporting airfield inspections to keep the system aligned with FAA compliance requirements.
Providing user support and training, monitoring and administering the system, performing routine maintenance, and making necessary adjustments to ensure optimal performance.
Balancing technical system management, user support, and the ongoing upgrade process while ensuring Cityworks remains secure, effective, and compliant with industry standards.
Qualifications
5+ years of experience in business analysis, work order and asset management concepts, and IT support.
Experience with Cityworks or other asset management systems highly preferred.
Experience with system upgrades and platform migrations, particularly in transitioning between versions or implementing new technologies.
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
Technical Skills
Strong knowledge of work order and asset management systems.
Proficiency in basic database management.
Familiarity with client-server technology, technical systems analysis, and software configuration.
Experience with system administration, including managing user accounts, configuring permissions, and performing routine maintenance.
Key Skills and Abilities
Troubleshooting and resolving technical issues.
Reporting creation and customization.
Excellent communication skills.
Project management skills.
Quality assurance skills.
Specialized Knowledge
FAA compliance support and understanding of regulatory requirements for airfield inspections.
Knowledge of Cityworks Respond or similar newer versions of asset management systems.
Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Randstad Digital offers a comprehensive benefits package.
This posting is open for thirty (30) days.
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