LHH
Desktop Support Technician at LHH | Connecting Next-Level Talent to Opportunities That Grow Their Careers
About the Role:
We’re looking for a
Desktop Support Technician
in
Louisville, KY
to join our dynamic IT team. In this role, you’ll be the go-to expert for resolving technical issues, supporting end-users, and ensuring smooth day-to-day IT operations.
Key Responsibilities: Provide first and second-level technical support for hardware, software, and network issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, and other enterprise applications. Manage user accounts, permissions, and access rights in Active Directory. Maintain accurate documentation of support requests and resolutions. Collaborate with other IT team members to implement new technologies and improve existing systems. Ensure compliance with company IT policies and security protocols.
Qualifications: Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience). 2+ years of experience in desktop support or a similar IT support role. Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking concepts. Experience with ticketing systems (ServiceNow, Jira, or similar). Excellent problem-solving and communication skills. Ability to work independently and prioritize tasks effectively.
Preferred Skills: Experience with remote support tools and mobile device management (MDM). Familiarity with ITIL practices and certifications (a plus). Knowledge of MacOS and Linux environments is a bonus.
Seniority level Entry level
Employment type Contract
Job function Information Technology
Industries Information Services
#J-18808-Ljbffr
We’re looking for a
Desktop Support Technician
in
Louisville, KY
to join our dynamic IT team. In this role, you’ll be the go-to expert for resolving technical issues, supporting end-users, and ensuring smooth day-to-day IT operations.
Key Responsibilities: Provide first and second-level technical support for hardware, software, and network issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, and other enterprise applications. Manage user accounts, permissions, and access rights in Active Directory. Maintain accurate documentation of support requests and resolutions. Collaborate with other IT team members to implement new technologies and improve existing systems. Ensure compliance with company IT policies and security protocols.
Qualifications: Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience). 2+ years of experience in desktop support or a similar IT support role. Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking concepts. Experience with ticketing systems (ServiceNow, Jira, or similar). Excellent problem-solving and communication skills. Ability to work independently and prioritize tasks effectively.
Preferred Skills: Experience with remote support tools and mobile device management (MDM). Familiarity with ITIL practices and certifications (a plus). Knowledge of MacOS and Linux environments is a bonus.
Seniority level Entry level
Employment type Contract
Job function Information Technology
Industries Information Services
#J-18808-Ljbffr