Xylem
Technical Support Engineer – Xylem
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem addresses the world’s most critical water challenges. THE ROLE
– The Technical Support Engineer will provide AMI/AMR software and hardware support for three main utility markets, ensuring rapid response and customer satisfaction. Core Responsibilities
Perform software/hardware phone support and on‑site support (as needed) for AMR/AMI systems. Deliver telephone support with reliable response times, call escalation procedures, and customer satisfaction focus. Handle day‑to‑day Technical Service requests from Sales, Distributors, PM, and external customers using AMR/AMI systems, targeting 8‑10 support calls per day. Troubleshoot customer issues using existing knowledge, current experience, or Salesforce knowledge‑management tools. Provide excellent customer service and maintain professional conduct. Travel up to 10% of the time for project support, field issues, or internal training. Participate in Xylem Watermark volunteer activities. Perform additional duties as required by organizational needs. Qualifications
Bachelor’s degree in Computer Science, Network Administration, Electrical Engineering, or related field (or equivalent experience). Experience with intermediate UNIX/Linux command line, MySQL, SQL, and basic network troubleshooting. Ability to work non‑standard hours Monday‑Friday, including rotating on‑call schedule. Excellent verbal and written communication skills for phone support of software/hardware products. Self‑starter who takes initiative with minimal supervision. Team player committed to meeting aggressive goals and high quality standards. About Xylem
Join the global Xylem team to help transform water usage, conservation, and reuse. Our products serve public utilities, industrial sectors, residential, and commercial buildings, advancing smart metering, network technologies, and analytics. We offer paid volunteer programs, inclusive Employee Resource Groups, and a commitment to well‑being. Xylem is an Equal Employment Opportunity workplace, including disability and veterans, fostering an inclusive environment free from discrimination or harassment. We reserve the right to modify this job description and assign additional duties as needed. Xylem provides reasonable accommodations to enable all employees to perform essential functions.
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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem addresses the world’s most critical water challenges. THE ROLE
– The Technical Support Engineer will provide AMI/AMR software and hardware support for three main utility markets, ensuring rapid response and customer satisfaction. Core Responsibilities
Perform software/hardware phone support and on‑site support (as needed) for AMR/AMI systems. Deliver telephone support with reliable response times, call escalation procedures, and customer satisfaction focus. Handle day‑to‑day Technical Service requests from Sales, Distributors, PM, and external customers using AMR/AMI systems, targeting 8‑10 support calls per day. Troubleshoot customer issues using existing knowledge, current experience, or Salesforce knowledge‑management tools. Provide excellent customer service and maintain professional conduct. Travel up to 10% of the time for project support, field issues, or internal training. Participate in Xylem Watermark volunteer activities. Perform additional duties as required by organizational needs. Qualifications
Bachelor’s degree in Computer Science, Network Administration, Electrical Engineering, or related field (or equivalent experience). Experience with intermediate UNIX/Linux command line, MySQL, SQL, and basic network troubleshooting. Ability to work non‑standard hours Monday‑Friday, including rotating on‑call schedule. Excellent verbal and written communication skills for phone support of software/hardware products. Self‑starter who takes initiative with minimal supervision. Team player committed to meeting aggressive goals and high quality standards. About Xylem
Join the global Xylem team to help transform water usage, conservation, and reuse. Our products serve public utilities, industrial sectors, residential, and commercial buildings, advancing smart metering, network technologies, and analytics. We offer paid volunteer programs, inclusive Employee Resource Groups, and a commitment to well‑being. Xylem is an Equal Employment Opportunity workplace, including disability and veterans, fostering an inclusive environment free from discrimination or harassment. We reserve the right to modify this job description and assign additional duties as needed. Xylem provides reasonable accommodations to enable all employees to perform essential functions.
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