Aston Carter
Join to apply for the
Account Management Specialist
role at
Aston Carter 5 days ago Be among the first 25 applicants Join to apply for the
Account Management Specialist
role at
Aston Carter Get AI-powered advice on this job and more exclusive features. Job Title: Order Management Specialist/Service Coordinator
Job Description
We are seeking a dedicated individual to support our mid-west sales team and their customers. This role involves providing exceptional support and information on our products and services through various communication channels.
Responsibilities
Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services. Collect and enter orders for products. Field customer questions and complaints, forwarding complex issues to the appropriate specialist or staff. Ensure appropriate actions are taken to resolve customer problems and concerns. Maintain customer accounts and provide timely communications to all internal departments and external customers. Manage and provide solutions to customer inquiries. Initiate and facilitate the customer complaint process. Process returns and issue credit in a timely manner. Collaborate with sales and purchasing to verify requirements are met. Manage order backlog to avoid stockouts. Track and manage customer forecasts. Update the system with all relevant information collected during customer service activities, including new customer details.
Essential Skills
2-3 years of account management and B2B customer service experience. Experience working with an ERP system and entering orders, ideally Macola. Strong attention to detail and professionalism. Proficiency in Microsoft Office.
Additional Skills & Qualifications
Experience working for a packaging company, a manufacturing company, or a distribution company.
Work Environment
This position is based in Cleveland. Initially, the role will be onsite for training, followed by a potential hybrid work arrangement. The company is family-owned, fostering strong relationships and a family-like atmosphere.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cleveland,OH.
Application Deadline
This position is anticipated to close on Sep 3, 2025.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Staffing and Recruiting Referrals increase your chances of interviewing at Aston Carter by 2x Sign in to set job alerts for “Account Management Specialist” roles.
Cleveland, OH $129,000.00-$206,000.00 2 weeks ago Cleveland, OH $70,000.00-$80,000.00 2 days ago Cleveland, OH $57,900.00-$69,500.00 1 day ago Cleveland, OH Territory Account Executive
Cleveland, OH $129,000.00-$206,000.00 1 day ago Cleveland, OH $100,000.00-$100,000.00 2 weeks ago Westlake, OH $75,000.00-$110,000.00 1 week ago Cleveland, OH $50,000.00-$55,000.00 1 week ago Cleveland, OH $60,000.00-$90,000.00 2 weeks ago Cleveland, OH $55,000.00-$60,000.00 2 weeks ago Peninsula, OH $85,000.00-$100,000.00 16 hours ago Account Executive - Core Commercial - Cleveland (Cleveland, Ohio, United States, 44120)
Greater Cleveland $114,400.00-$186,000.00 1 day ago Greater Cleveland $69,300.00-$103,770.00 1 week ago Cleveland, OH $60,000.00-$90,000.00 2 weeks ago Greater Cleveland $40,000.00-$100,000.00 1 year ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Account Management Specialist
role at
Aston Carter 5 days ago Be among the first 25 applicants Join to apply for the
Account Management Specialist
role at
Aston Carter Get AI-powered advice on this job and more exclusive features. Job Title: Order Management Specialist/Service Coordinator
Job Description
We are seeking a dedicated individual to support our mid-west sales team and their customers. This role involves providing exceptional support and information on our products and services through various communication channels.
Responsibilities
Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services. Collect and enter orders for products. Field customer questions and complaints, forwarding complex issues to the appropriate specialist or staff. Ensure appropriate actions are taken to resolve customer problems and concerns. Maintain customer accounts and provide timely communications to all internal departments and external customers. Manage and provide solutions to customer inquiries. Initiate and facilitate the customer complaint process. Process returns and issue credit in a timely manner. Collaborate with sales and purchasing to verify requirements are met. Manage order backlog to avoid stockouts. Track and manage customer forecasts. Update the system with all relevant information collected during customer service activities, including new customer details.
Essential Skills
2-3 years of account management and B2B customer service experience. Experience working with an ERP system and entering orders, ideally Macola. Strong attention to detail and professionalism. Proficiency in Microsoft Office.
Additional Skills & Qualifications
Experience working for a packaging company, a manufacturing company, or a distribution company.
Work Environment
This position is based in Cleveland. Initially, the role will be onsite for training, followed by a potential hybrid work arrangement. The company is family-owned, fostering strong relationships and a family-like atmosphere.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cleveland,OH.
Application Deadline
This position is anticipated to close on Sep 3, 2025.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Staffing and Recruiting Referrals increase your chances of interviewing at Aston Carter by 2x Sign in to set job alerts for “Account Management Specialist” roles.
Cleveland, OH $129,000.00-$206,000.00 2 weeks ago Cleveland, OH $70,000.00-$80,000.00 2 days ago Cleveland, OH $57,900.00-$69,500.00 1 day ago Cleveland, OH Territory Account Executive
Cleveland, OH $129,000.00-$206,000.00 1 day ago Cleveland, OH $100,000.00-$100,000.00 2 weeks ago Westlake, OH $75,000.00-$110,000.00 1 week ago Cleveland, OH $50,000.00-$55,000.00 1 week ago Cleveland, OH $60,000.00-$90,000.00 2 weeks ago Cleveland, OH $55,000.00-$60,000.00 2 weeks ago Peninsula, OH $85,000.00-$100,000.00 16 hours ago Account Executive - Core Commercial - Cleveland (Cleveland, Ohio, United States, 44120)
Greater Cleveland $114,400.00-$186,000.00 1 day ago Greater Cleveland $69,300.00-$103,770.00 1 week ago Cleveland, OH $60,000.00-$90,000.00 2 weeks ago Greater Cleveland $40,000.00-$100,000.00 1 year ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr