Shaner Hotels
Front Desk Agent | Baltimore McHenry Row Courtyard
Shaner Hotels, Baltimore, Maryland, United States, 21276
Job Description
Front Desk Agent | Baltimore McHenry Row Courtyard We are seeking a highly skilled and experienced Front Desk Agent to join our team at the McHenry Row Courtyard by Marriott in Baltimore. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Handle guest complaints ensuring guest satisfaction. Provide superior guest services including check-in/check-out hotel guests courteously and efficiently. Provide information and services to any guest or visitor in a friendly, professional manner. Other duties as assigned. Responsibilities
Provide exceptional guest services, including check-in/check-out, payment processing, and information provision. Qualifications
High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. About Us
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. We partner with the top Hospitality Brands, including independent locations. We provide a variety of services for investors, hotel owners, and brands, including hotel development, design, and construction, e-commerce, and revenue management. Equal Employment Opportunity
We are an equal opportunity employer and welcome applicants of all backgrounds.
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Front Desk Agent | Baltimore McHenry Row Courtyard We are seeking a highly skilled and experienced Front Desk Agent to join our team at the McHenry Row Courtyard by Marriott in Baltimore. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Handle guest complaints ensuring guest satisfaction. Provide superior guest services including check-in/check-out hotel guests courteously and efficiently. Provide information and services to any guest or visitor in a friendly, professional manner. Other duties as assigned. Responsibilities
Provide exceptional guest services, including check-in/check-out, payment processing, and information provision. Qualifications
High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. About Us
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. We partner with the top Hospitality Brands, including independent locations. We provide a variety of services for investors, hotel owners, and brands, including hotel development, design, and construction, e-commerce, and revenue management. Equal Employment Opportunity
We are an equal opportunity employer and welcome applicants of all backgrounds.
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