Hotel Jerome, Auberge Collection
Banquet Server- Winter Season
Hotel Jerome, Auberge Collection, Park City, Utah, United States, 84060
Overview
Step into the limelight as a Banquet Server and become the orchestrator of unforgettable dining experiences. Join our ensemble of service professionals dedicated to delivering seamless events where every guest is treated to a symphony of flavors and exceptional hospitality. Responsibilities
Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate guests' service needs by asking questions to understand their preferences, listening, and acting on them when possible. Thank guests with genuine appreciation and provide a fond farewell. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Comply with quality assurance expectations and standards. Present physical and accurate checks and process payments, adhering to all cash handling and credit policies/procedures including added and received gratuity. Answer questions on menu selections and check with kitchen staff when additional clarification is necessary. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Set tables according to the type of event and service standards, including linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. Follow appropriate procedures for serving alcohol. Record transactions in the system at the time of order. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Follow company and department policies and procedures. Complete closing duties, including storing reusable goods, breaking down items, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Qualifications
Must be able to adhere to timelines in completion of set-ups. Must be able to work well under pressure. Must be able to accurately follow instructions, both verbally and in writing. Must be highly detail oriented. At least 1 year of server experience. Ability to work a flexible schedule, including weekends and holidays, according to department needs. Must be of minimum age to serve alcohol. Ability to obtain relevant state and local government certifications, such as food handler's certificate or alcohol training certifications, as applicable to the position. Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#J-18808-Ljbffr
Step into the limelight as a Banquet Server and become the orchestrator of unforgettable dining experiences. Join our ensemble of service professionals dedicated to delivering seamless events where every guest is treated to a symphony of flavors and exceptional hospitality. Responsibilities
Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate guests' service needs by asking questions to understand their preferences, listening, and acting on them when possible. Thank guests with genuine appreciation and provide a fond farewell. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Comply with quality assurance expectations and standards. Present physical and accurate checks and process payments, adhering to all cash handling and credit policies/procedures including added and received gratuity. Answer questions on menu selections and check with kitchen staff when additional clarification is necessary. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Set tables according to the type of event and service standards, including linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. Follow appropriate procedures for serving alcohol. Record transactions in the system at the time of order. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Follow company and department policies and procedures. Complete closing duties, including storing reusable goods, breaking down items, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Qualifications
Must be able to adhere to timelines in completion of set-ups. Must be able to work well under pressure. Must be able to accurately follow instructions, both verbally and in writing. Must be highly detail oriented. At least 1 year of server experience. Ability to work a flexible schedule, including weekends and holidays, according to department needs. Must be of minimum age to serve alcohol. Ability to obtain relevant state and local government certifications, such as food handler's certificate or alcohol training certifications, as applicable to the position. Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#J-18808-Ljbffr