SoFi
Business Analyst, GRC
Join to apply for the Business Analyst, GRC role at SoFi.
Base pay range: $86,400.00/yr - $162,000.00/yr
SoFi is a next‑generation financial services company and national bank using innovative, mobile‑first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we are at the forefront. We’re proud to work every day knowing that what we do has a direct impact on people’s lives, guided by our core values.
The role: We’re building a modern, integrated ServiceNow IRM platform to improve how we manage risk and compliance across the enterprise. As a Business Analyst on the GRC Business Systems team, you will shape risk processes and supporting technology both in the initial architecture and post‑implementation enhancements. This role sits within the Second Line of Defense and acts as a critical connector between end users, leadership, and our Technology partners.
What you’ll do
Serve as the primary liaison between business stakeholders and the Technology team for GRC initiatives on the ServiceNow IRM build and post‑implementation governance and oversight
Gather, document, and validate business requirements for platform capabilities (e.g., Policy Management, RCSA, Issue Management, etc.)
Translate business requirements into clear, concise user stories, acceptance criteria, process flows, and functional specifications in an Agile environment
Collaborate with stakeholders to map current and future‑state processes on future enhancements
Support user acceptance testing (UAT), including test case development and feedback coordination
Help maintain documentation, decision logs, and requirements traceability throughout the project lifecycle and ongoing maintenance and future change requests
Partner with Change Management and Communications to support adoption and training activities and updates to reference resources, both business and technical
Identify process improvement opportunities and recommend enhancements to drive efficiency and standardization through the initial months of the future state operating model
Ensure alignment with enterprise risk frameworks and regulatory requirements
Lead meetings, including scheduling, setting agendas, facilitating discussions, and documenting detailed meeting minutes
Foster a positive and professional team environment with strong interpersonal skills and approachable personality
What you’ll need
4+ years of experience as a Business Analyst, preferably in risk, compliance, audit, or GRC programs
Experience working in the financial industry
Strong understanding of Governance, Risk, and Compliance (GRC) principles and frameworks
Experience working with GRC platforms (ServiceNow, particularly in IRM)
Excellent communication skills – verbal, written, and presentation – for technical and non‑technical audiences
Proven ability to lead meetings, document outcomes, and follow through on action items
Experience facilitating cross‑functional collaboration between business and technology teams
Strong facilitation, organization, communication, and analytical skills
Ability to manage competing priorities and work cross‑functionally in a fast‑paced environment
Proficiency in documenting user stories, process flows, and requirements in ServiceNow Agile Development
Able to work independently and manage multiple priorities effectively
Nice to have
Familiarity with SoFi’s existing risk, compliance, and audit processes
A collaborative team player with a positive attitude
Comfortable presenting ideas and solutions to stakeholders at all levels of the organization
Compensation & Benefits The base pay range for this role is listed above. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page.
Equal Employment Opportunity SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best‑qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights. SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
If you are a current employee, do not apply here – please navigate to our Internal Job Board to apply to our open roles.
#J-18808-Ljbffr
Base pay range: $86,400.00/yr - $162,000.00/yr
SoFi is a next‑generation financial services company and national bank using innovative, mobile‑first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we are at the forefront. We’re proud to work every day knowing that what we do has a direct impact on people’s lives, guided by our core values.
The role: We’re building a modern, integrated ServiceNow IRM platform to improve how we manage risk and compliance across the enterprise. As a Business Analyst on the GRC Business Systems team, you will shape risk processes and supporting technology both in the initial architecture and post‑implementation enhancements. This role sits within the Second Line of Defense and acts as a critical connector between end users, leadership, and our Technology partners.
What you’ll do
Serve as the primary liaison between business stakeholders and the Technology team for GRC initiatives on the ServiceNow IRM build and post‑implementation governance and oversight
Gather, document, and validate business requirements for platform capabilities (e.g., Policy Management, RCSA, Issue Management, etc.)
Translate business requirements into clear, concise user stories, acceptance criteria, process flows, and functional specifications in an Agile environment
Collaborate with stakeholders to map current and future‑state processes on future enhancements
Support user acceptance testing (UAT), including test case development and feedback coordination
Help maintain documentation, decision logs, and requirements traceability throughout the project lifecycle and ongoing maintenance and future change requests
Partner with Change Management and Communications to support adoption and training activities and updates to reference resources, both business and technical
Identify process improvement opportunities and recommend enhancements to drive efficiency and standardization through the initial months of the future state operating model
Ensure alignment with enterprise risk frameworks and regulatory requirements
Lead meetings, including scheduling, setting agendas, facilitating discussions, and documenting detailed meeting minutes
Foster a positive and professional team environment with strong interpersonal skills and approachable personality
What you’ll need
4+ years of experience as a Business Analyst, preferably in risk, compliance, audit, or GRC programs
Experience working in the financial industry
Strong understanding of Governance, Risk, and Compliance (GRC) principles and frameworks
Experience working with GRC platforms (ServiceNow, particularly in IRM)
Excellent communication skills – verbal, written, and presentation – for technical and non‑technical audiences
Proven ability to lead meetings, document outcomes, and follow through on action items
Experience facilitating cross‑functional collaboration between business and technology teams
Strong facilitation, organization, communication, and analytical skills
Ability to manage competing priorities and work cross‑functionally in a fast‑paced environment
Proficiency in documenting user stories, process flows, and requirements in ServiceNow Agile Development
Able to work independently and manage multiple priorities effectively
Nice to have
Familiarity with SoFi’s existing risk, compliance, and audit processes
A collaborative team player with a positive attitude
Comfortable presenting ideas and solutions to stakeholders at all levels of the organization
Compensation & Benefits The base pay range for this role is listed above. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page.
Equal Employment Opportunity SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best‑qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights. SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
If you are a current employee, do not apply here – please navigate to our Internal Job Board to apply to our open roles.
#J-18808-Ljbffr