Troon
Lakewood National Golf Club is excited to announce the exceptional career opportunity of Community Association Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.
Position Summary A Community Association Manager (CAM) serves as the Operations Officer of the Homeowners Association (HOA). The Community Association Manager oversees all aspects of the HOA operations, including relationships between the Community and its members, guests, residents, and employees. In addition, the CAM works directly with the Community Board of Directors, TROON Leadership, the Finance/Budget Team, and Vendors to provide unparalleled service, accountability, and the ultimate lifestyle experience for our members.
Essential Job Responsibilities
Delivers and promotes prompt, courteous, and genuine service to all residents, members, guests, and employees
Motivates, directs, and assists department heads, managers, and front-line staff daily
Plans, develops, and implements operational procedures and methods in concert with TROON practices and policies
Ensures that goals and objectives of the HOA are implemented continuously to meet the expectations of the residents, membership, Board of Directors, and Management
Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly, and annual financial statements for the HOA; takes effective corrective action as required
Maintains respective memberships with relevant professional associations. Attends conferences, workshops, and meetings to keep abreast of current information and developments in the field
Understand and keep abreast of the HOA’s financial record-keeping
Completes daily, month-end, and annual reporting as required
Monitors the quality of the HOA’s products and services, and ensures maximum member and guest satisfaction
Secures and protects the HOA’s assets, including facilities and equipment
Builds and nurtures professional relationships between the Community, the Team Members, and the Company
Assist in directing and coordinating the activities of contracted vendors and evaluate their performance
Facilitate and prepare paperwork for meetings, such as the Budget, Annual, and Board of Directors
Investigate complaints, disturbances, and violations, and resolve problems following rules and regulations
Inspect grounds, facilities, and equipment to determine the necessity of repairs or maintenance
Solicit and analyze bids from contractors for repairs and/or maintenance
Assist in planning, scheduling, and coordinating general maintenance, major repairs, and construction of projects as directed
Maintain records of maintenance and operating costs as well as all related Association documentation
Purchase supplies as needed
Assist the Board with the selection of vendors and manage contracts for the provision of Association services such as cleaning, maintenance, and security services as directed
Assist in the preparation of detailed budgets and financial reports for Associations
Confer regularly with community association members to ensure their needs are being met
Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter
Provides leadership to Team Members
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor if you feel that you require an accommodation.
Education/Certifications/Licenses/Training
Community Association Manager (CAM) License required. High School Diploma required, Bachelor’s Degree preferred.
Must obtain any required local and state licenses or certifications.
Experience/Background/Knowledge
Previous management experience in association operations required.
A minimum of ten years of professional experience is preferred. Proven leadership experience is mandatory.
Skills
Ability to communicate effectively with other members, guests, and employees in one-on-one and small group situations in a fast-paced environment.
Ability to create and disseminate written correspondence. Ability to delegate responsibilities.
Ability to motivate, develop, and manage a team. Must be computer literate.
Must be able to perform math computations essential for budgeting and cost analysis purposes.
Physical Requirements While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee is occasionally required to sit, stop, kneel, and crouch; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. At times, may be required to operate a motor vehicle.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Position Summary A Community Association Manager (CAM) serves as the Operations Officer of the Homeowners Association (HOA). The Community Association Manager oversees all aspects of the HOA operations, including relationships between the Community and its members, guests, residents, and employees. In addition, the CAM works directly with the Community Board of Directors, TROON Leadership, the Finance/Budget Team, and Vendors to provide unparalleled service, accountability, and the ultimate lifestyle experience for our members.
Essential Job Responsibilities
Delivers and promotes prompt, courteous, and genuine service to all residents, members, guests, and employees
Motivates, directs, and assists department heads, managers, and front-line staff daily
Plans, develops, and implements operational procedures and methods in concert with TROON practices and policies
Ensures that goals and objectives of the HOA are implemented continuously to meet the expectations of the residents, membership, Board of Directors, and Management
Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly, and annual financial statements for the HOA; takes effective corrective action as required
Maintains respective memberships with relevant professional associations. Attends conferences, workshops, and meetings to keep abreast of current information and developments in the field
Understand and keep abreast of the HOA’s financial record-keeping
Completes daily, month-end, and annual reporting as required
Monitors the quality of the HOA’s products and services, and ensures maximum member and guest satisfaction
Secures and protects the HOA’s assets, including facilities and equipment
Builds and nurtures professional relationships between the Community, the Team Members, and the Company
Assist in directing and coordinating the activities of contracted vendors and evaluate their performance
Facilitate and prepare paperwork for meetings, such as the Budget, Annual, and Board of Directors
Investigate complaints, disturbances, and violations, and resolve problems following rules and regulations
Inspect grounds, facilities, and equipment to determine the necessity of repairs or maintenance
Solicit and analyze bids from contractors for repairs and/or maintenance
Assist in planning, scheduling, and coordinating general maintenance, major repairs, and construction of projects as directed
Maintain records of maintenance and operating costs as well as all related Association documentation
Purchase supplies as needed
Assist the Board with the selection of vendors and manage contracts for the provision of Association services such as cleaning, maintenance, and security services as directed
Assist in the preparation of detailed budgets and financial reports for Associations
Confer regularly with community association members to ensure their needs are being met
Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter
Provides leadership to Team Members
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor if you feel that you require an accommodation.
Education/Certifications/Licenses/Training
Community Association Manager (CAM) License required. High School Diploma required, Bachelor’s Degree preferred.
Must obtain any required local and state licenses or certifications.
Experience/Background/Knowledge
Previous management experience in association operations required.
A minimum of ten years of professional experience is preferred. Proven leadership experience is mandatory.
Skills
Ability to communicate effectively with other members, guests, and employees in one-on-one and small group situations in a fast-paced environment.
Ability to create and disseminate written correspondence. Ability to delegate responsibilities.
Ability to motivate, develop, and manage a team. Must be computer literate.
Must be able to perform math computations essential for budgeting and cost analysis purposes.
Physical Requirements While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee is occasionally required to sit, stop, kneel, and crouch; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. At times, may be required to operate a motor vehicle.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr