Fifth Third Bank
Overview
GENERAL FUNCTION This role will provide an exceptional customer experience through solution-based conversation of a full range of Fifth Third banking products and services over the phone. The Consumer Banker II provides support to existing customers by enhancing their relationships in an inbound call center environment as well as supporting the banks marketing efforts. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank\'s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Responsibilities
Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals Use of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions Maintain a well-developed, working knowledge of products, services, and processes offered Work collaboratively with internal partners to ensure customer\'s needs are met Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp Other duties as assigned Qualifications
High School Diploma/GED and 1 year customer service or call center experience, or college degree or equivalent military experience Demonstrate ability to develop comfort level with managing customer experience and financial consultation over the phone Ability to professionally represent Fifth Third Bank in verbal and written communication Demonstrated ability in making sound decisions This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site provides the MU4R Questions and registration required for employment in this position Location
Cincinnati, Ohio 45227 Employment type
Full-time Seniority level
Entry level Job function
Finance and Sales Benefits
Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary is reflective of the range for roles within this pay grade across the U.S. Salaries vary by role, relevant skillset, experience, education, and geographic location. The role is eligible to participate in an incentive compensation plan, based on company, line of business and/or individual performance. Our benefits programs support physical, financial, emotional and social well-being. More information is available on the Fifth Third careers page. Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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GENERAL FUNCTION This role will provide an exceptional customer experience through solution-based conversation of a full range of Fifth Third banking products and services over the phone. The Consumer Banker II provides support to existing customers by enhancing their relationships in an inbound call center environment as well as supporting the banks marketing efforts. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank\'s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Responsibilities
Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals Use of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions Maintain a well-developed, working knowledge of products, services, and processes offered Work collaboratively with internal partners to ensure customer\'s needs are met Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp Other duties as assigned Qualifications
High School Diploma/GED and 1 year customer service or call center experience, or college degree or equivalent military experience Demonstrate ability to develop comfort level with managing customer experience and financial consultation over the phone Ability to professionally represent Fifth Third Bank in verbal and written communication Demonstrated ability in making sound decisions This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site provides the MU4R Questions and registration required for employment in this position Location
Cincinnati, Ohio 45227 Employment type
Full-time Seniority level
Entry level Job function
Finance and Sales Benefits
Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary is reflective of the range for roles within this pay grade across the U.S. Salaries vary by role, relevant skillset, experience, education, and geographic location. The role is eligible to participate in an incentive compensation plan, based on company, line of business and/or individual performance. Our benefits programs support physical, financial, emotional and social well-being. More information is available on the Fifth Third careers page. Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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