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Overview
Role:
End User Technical Support Analyst
Location:
Hybrid, Louisiana
Duration:
Long term
Job ID:
SR-5225181
Responsibilities
Provide basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
Provide basic field support hardware and software device support including troubleshooting, hardware replacement, and applying prebuilt image packages.
Provide remote software and device support and problem resolution, including advanced troubleshooting, installation and configuration.
Required expertise
Customer Service Skills
Windows Imaging and Driver Management
User Profile analysis and migration
Preferred but not mandatory
Active Directory Domain Services
Troubleshooting skills with basic hardware and software components
Experience in deployments with Microsoft System Center Configuration Manager
Desktop and Mobile Device imaging and user transition
Third party software to be migrated and handled on a case by case basis
#J-18808-Ljbffr
End User Technical Support Analyst
Location:
Hybrid, Louisiana
Duration:
Long term
Job ID:
SR-5225181
Responsibilities
Provide basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
Provide basic field support hardware and software device support including troubleshooting, hardware replacement, and applying prebuilt image packages.
Provide remote software and device support and problem resolution, including advanced troubleshooting, installation and configuration.
Required expertise
Customer Service Skills
Windows Imaging and Driver Management
User Profile analysis and migration
Preferred but not mandatory
Active Directory Domain Services
Troubleshooting skills with basic hardware and software components
Experience in deployments with Microsoft System Center Configuration Manager
Desktop and Mobile Device imaging and user transition
Third party software to be migrated and handled on a case by case basis
#J-18808-Ljbffr