State of Tennessee
ELIGIBILITY COUNSELOR 1* - 10142025-71994
State of Tennessee, Nashville, Tennessee, United States
ELIGIBILITY COUNSELOR 1* - 10142025-71994
Opening Date: 10/14/2025 12:00 AM Central Time
Closing Date: 10/27/2025 11:59 PM Central Time
Salary (Monthly): $3,229.00 - $4,041.00
Salary (Annually): $38,748.00 - $48,492.00
Job Type: Full-Time
Location: Kingsport, TN
Department: Human Services
Location Of Position(s) Department of Human Services, Adult and Family Services Division, Sullivan County
Qualifications
Bachelor’s degree.
Substitution of Education for Experience: Qualifying full-time professional eligibility determination experience or para-professional experience as an Eligibility Assistant or a State contractor may be substituted on a year-for-year basis.
OR Two years of full-time para-professional experience as an Eligibility Assistant or a State contractor.
Necessary Special Qualifications:
Complete a criminal history disclosure form in a manner approved by the appointing authority.
Agree to release all records involving criminal history to the appointing authority.
Supply a fingerprint sample prescribed by the TBI-based criminal history records clerk.
Overview This classification learns to perform eligibility determination work of average difficulty. An employee in this class is customer facing and learns to interview customers and determine eligibility for SNAP and TANF programs. This classification performs responsibilities at the learning level under direct supervision. After successful completion of a mandatory one-year training period, an incumbent will be reclassified to an Eligibility Counselor 2. Unacceptable or needs improvement performance ratings during the training period will result in automatic demotion or termination.
Responsibilities
Learns to manage a workload of initial and ongoing eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria in accordance with Federal and State requirements through independently conducting probing interviews with customers by phone or in person.
Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility through direct customer engagement via phone or in person.
Learns to calculate monthly income and expenses to ensure accurate budgeting. Documents information regarding verifications requested/received, benefits and services provided, and other case-related activity using a computerized case record and/or paper case files.
Learns to ensure accurate receipt of entitled benefits by reviewing, verifying and utilizing data provided by customers and multiple electronic systems while maintaining confidentiality.
Learns to assist customers with the application process and scheduling appointments.
Learns to review and interpret program policy and explain eligibility and ongoing responsibilities for programs/services to ensure customer understanding.
Learns to assess customer's strengths and consider their goals, desired outcomes, work activities, and supportive services to aid in self-sufficiency. Identifies benefits and services that may be available to customers within the Department or from external sources and makes referrals as appropriate.
Learns to develop and maintain partnerships with vendors and outside organizations to obtain information, promote programs and identify available services and benefits to effectively meet customer needs and promote self-sufficiency.
Competencies
Tech Savvy
Decision Quality
Optimizes Work Processes
Communicates Effectively
Instills Trust
Tools & Equipment
General Office Equipment
Computer/Laptop/Tablet
Multifunction Printer (Print/Scan/Fax/Copy)
Calculator
Referrals increase your chances of interviewing at State of Tennessee by 2x
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Location Of Position(s) Department of Human Services, Adult and Family Services Division, Sullivan County
Qualifications
Bachelor’s degree.
Substitution of Education for Experience: Qualifying full-time professional eligibility determination experience or para-professional experience as an Eligibility Assistant or a State contractor may be substituted on a year-for-year basis.
OR Two years of full-time para-professional experience as an Eligibility Assistant or a State contractor.
Necessary Special Qualifications:
Complete a criminal history disclosure form in a manner approved by the appointing authority.
Agree to release all records involving criminal history to the appointing authority.
Supply a fingerprint sample prescribed by the TBI-based criminal history records clerk.
Overview This classification learns to perform eligibility determination work of average difficulty. An employee in this class is customer facing and learns to interview customers and determine eligibility for SNAP and TANF programs. This classification performs responsibilities at the learning level under direct supervision. After successful completion of a mandatory one-year training period, an incumbent will be reclassified to an Eligibility Counselor 2. Unacceptable or needs improvement performance ratings during the training period will result in automatic demotion or termination.
Responsibilities
Learns to manage a workload of initial and ongoing eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria in accordance with Federal and State requirements through independently conducting probing interviews with customers by phone or in person.
Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility through direct customer engagement via phone or in person.
Learns to calculate monthly income and expenses to ensure accurate budgeting. Documents information regarding verifications requested/received, benefits and services provided, and other case-related activity using a computerized case record and/or paper case files.
Learns to ensure accurate receipt of entitled benefits by reviewing, verifying and utilizing data provided by customers and multiple electronic systems while maintaining confidentiality.
Learns to assist customers with the application process and scheduling appointments.
Learns to review and interpret program policy and explain eligibility and ongoing responsibilities for programs/services to ensure customer understanding.
Learns to assess customer's strengths and consider their goals, desired outcomes, work activities, and supportive services to aid in self-sufficiency. Identifies benefits and services that may be available to customers within the Department or from external sources and makes referrals as appropriate.
Learns to develop and maintain partnerships with vendors and outside organizations to obtain information, promote programs and identify available services and benefits to effectively meet customer needs and promote self-sufficiency.
Competencies
Tech Savvy
Decision Quality
Optimizes Work Processes
Communicates Effectively
Instills Trust
Tools & Equipment
General Office Equipment
Computer/Laptop/Tablet
Multifunction Printer (Print/Scan/Fax/Copy)
Calculator
Referrals increase your chances of interviewing at State of Tennessee by 2x
#J-18808-Ljbffr