EControls
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Customer Quality Engineer
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EControls 1 week ago Be among the first 25 applicants Join to apply for the
Customer Quality Engineer
role at
EControls EControls is a global provider of innovative, state-of-the-art integrated controls solutions for internal combustion engines and electric drive systems in the off-highway, on-highway, and stationary equipment markets. EControls designs world-class, full-authority engine management systems for major OEMs around the world. Our global engine development labs and engineering staff offer full-range support, from design guidance for base engine conversion to hardware, software, and engine calibration to meet each application's specific requirements. We are passionate about customer satisfaction and service. We fearlessly engage in any effort that will eliminate our customers’ risk and clear a path to their success. We immerse ourselves in our customers’ world, reveal unknowns and deliver integrated solutions. Key Job Elements
Lead warranty returns administration and conduct failure analysis by investigating methods and procedures for analysis of warranty parts returned. Update and process customer warranties with the highest level of customer service and satisfaction. Assist internal Quality and Engineering in providing customer support and education, working with users to identify needs, determine sources of problems, or to provide information on product use as necessary. Work with accounting to ensure credits are applied to proper accounts. Contact Program Manager to clarify issues and report back on corrective actions. Track customer complaints and lead/drive corrective actions by influencing those accountable (Supplier, Design, Manufacturing) utilizing the Global 8D methodology. Process ECO, DCN’s and deviations. Provide technical assistance and guidance to team members on problems solving techniques on the Warranty Lab. Monitor Customer websites to monitor warranty metrics. Ensure lessons learned from warranty analysis are communicated across all product/customer platforms ad captured on new projects within DFMEA (Design Failure Mode and Effect Analysis) /PFMEA (Process Failure Mode and Effect Analysis) . Manage the Key Performance Indicators (KPIs) (RMA’s, warranty budgets Qualifications Experience
3-5 years related to support of Quality / reliability systems within an OEM or Components Engineering design group or Technical Service and Warranty returns group. Knowledge, skills and abilities.
Ability to work on multiple fronts each day. Excellent communication skills. Experience supporting ISO, TS, CSA and /or UL certifications. Knowledge of FMEA, Fault Tree Analysis, Product Return Rate Analysis and Root cause failure analysis. Ability to effectively manage customer relationships. Key performance characteristics
Leadership Self-starter / Self-motivator Power of analysis Strong work ethic Innovative outlook Customer-focused attitude Adaptability Sense of urgency Positive attitude Honesty / Integrity
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Quality Assurance Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at EControls by 2x Get notified about new Customer Quality Engineer jobs in
San Antonio, TX . San Antonio, Texas Metropolitan Area $120,000.00-$130,000.00 2 weeks ago San Antonio, Texas Metropolitan Area 2 weeks ago San Antonio, TX $65,000.00-$70,000.00 2 hours ago San Antonio, Texas Metropolitan Area 2 weeks ago ENGINEER - RESEARCH ENGINEER - Mechanical Engineer - Robotics
ENGINEER - RESEARCH ENGINEER - Rotating Mechanical Designer
ENGINEER - RESEARCH ENGINEER - Experimental/Computational Thermofluids Engineer
ENGINEER - RESEARCH ENGINEER - Mechanical Engineer - Robotics
Manufacturing Engineer (Mid-Level and Senior)
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Customer Quality Engineer
role at
EControls 1 week ago Be among the first 25 applicants Join to apply for the
Customer Quality Engineer
role at
EControls EControls is a global provider of innovative, state-of-the-art integrated controls solutions for internal combustion engines and electric drive systems in the off-highway, on-highway, and stationary equipment markets. EControls designs world-class, full-authority engine management systems for major OEMs around the world. Our global engine development labs and engineering staff offer full-range support, from design guidance for base engine conversion to hardware, software, and engine calibration to meet each application's specific requirements. We are passionate about customer satisfaction and service. We fearlessly engage in any effort that will eliminate our customers’ risk and clear a path to their success. We immerse ourselves in our customers’ world, reveal unknowns and deliver integrated solutions. Key Job Elements
Lead warranty returns administration and conduct failure analysis by investigating methods and procedures for analysis of warranty parts returned. Update and process customer warranties with the highest level of customer service and satisfaction. Assist internal Quality and Engineering in providing customer support and education, working with users to identify needs, determine sources of problems, or to provide information on product use as necessary. Work with accounting to ensure credits are applied to proper accounts. Contact Program Manager to clarify issues and report back on corrective actions. Track customer complaints and lead/drive corrective actions by influencing those accountable (Supplier, Design, Manufacturing) utilizing the Global 8D methodology. Process ECO, DCN’s and deviations. Provide technical assistance and guidance to team members on problems solving techniques on the Warranty Lab. Monitor Customer websites to monitor warranty metrics. Ensure lessons learned from warranty analysis are communicated across all product/customer platforms ad captured on new projects within DFMEA (Design Failure Mode and Effect Analysis) /PFMEA (Process Failure Mode and Effect Analysis) . Manage the Key Performance Indicators (KPIs) (RMA’s, warranty budgets Qualifications Experience
3-5 years related to support of Quality / reliability systems within an OEM or Components Engineering design group or Technical Service and Warranty returns group. Knowledge, skills and abilities.
Ability to work on multiple fronts each day. Excellent communication skills. Experience supporting ISO, TS, CSA and /or UL certifications. Knowledge of FMEA, Fault Tree Analysis, Product Return Rate Analysis and Root cause failure analysis. Ability to effectively manage customer relationships. Key performance characteristics
Leadership Self-starter / Self-motivator Power of analysis Strong work ethic Innovative outlook Customer-focused attitude Adaptability Sense of urgency Positive attitude Honesty / Integrity
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Quality Assurance Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at EControls by 2x Get notified about new Customer Quality Engineer jobs in
San Antonio, TX . San Antonio, Texas Metropolitan Area $120,000.00-$130,000.00 2 weeks ago San Antonio, Texas Metropolitan Area 2 weeks ago San Antonio, TX $65,000.00-$70,000.00 2 hours ago San Antonio, Texas Metropolitan Area 2 weeks ago ENGINEER - RESEARCH ENGINEER - Mechanical Engineer - Robotics
ENGINEER - RESEARCH ENGINEER - Rotating Mechanical Designer
ENGINEER - RESEARCH ENGINEER - Experimental/Computational Thermofluids Engineer
ENGINEER - RESEARCH ENGINEER - Mechanical Engineer - Robotics
Manufacturing Engineer (Mid-Level and Senior)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr