Fashion Institute of Design & Merchandising
Associate Toll Operations Consultant
Fashion Institute of Design & Merchandising, New York, New York, us, 10261
Overview
Associate Toll Operations Consultant - (187741)
HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?
HDR’s Mobility and Operational Technology Services (MOTS) team is growing, and we’re looking for an Associate Toll Operations Consultant to help us deliver innovative solutions to tolling agencies across the country. At HDR, you’ll join a collaborative, employee-owned company with over 100 years of experience pushing the boundaries of what’s possible. Our people are our pride—smart, driven, and always ready to support one another.
As an Associate Toll Operations Consultant, you’ll play a key role in supporting project teams through data analysis, research, reporting, and the lead the development of technical work products and tasks. More specifically, you will support our clients with implementing or improving back-office and customer contact center systems and operations. This may include developing new standard operating procedures, forecasting staffing needs, developing back-office system requirements, and monitoring toll system integrator/operator performance. You’ll also assist project managers with scopes, schedules, and budgets.
Responsibilities
Technical Delivery
Research tolling trends, technologies, and policies to inform client strategies
Conduct deep data analysis using Excel, Power BI, relational databases, and other tools
Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities
Reconcile tolling data across systems and vendors to verify accuracy and completeness
Analyze business processes and recommend improvements for efficiency and accuracy
Evaluate customer service center and system data to identify trends and opportunities
Support quality assurance reviews and recommend enhancements
Develop SOPs, training materials, and technical documentation
Assess end-user experience for both customers and agents
Task & Project Management
Lead development and delivery of small tasks and work products
Support toll program management tasks including design reviews and operational oversight
Apply HDR’s project management and QA/QC processes
Support Project Managers with scopes of work, cost estimates, procurement documents, contracts, and provide oversight of project tasks, deliverables, and sub-contracts
Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery
Business Development
Assist with business development efforts, including writing or reviewing proposals
Grow business development skills through industry engagement
Perform other duties as assigned
Qualifications
Preferred Qualifications
Bachelor's degree in engineering, planning, business, data analytics, or related fields
A minimum of 3 years experience
Familiarity with tolling back-office systems and/or customer contact center operations
Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint
Strong background in data analysis, reporting, and data visualization
Excellent written and communication skills
Ability to handle a wide variety of tasks simultaneously requiring different skill sets
Ability to adapt to the needs of our clients and work outside of one’s comfort zone
Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities
Experience in business or technical management consulting
Familiarity with tolling policies, technologies, or equipment
Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau
Local candidates preferred
Required Qualifications
Bachelor's degree in related field
A minimum of 2 years related experience
An attitude and commitment to being an active participant of our employee-owned culture is a must
What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
Location & Details Primary Location : United States-New York-New York
Industry : Highway + Road
Schedule : Full-time
Employee Status : Regular
Job Posting: Sep 25, 2025
What We Believe
— HDR is committed to employment equity. We are an Affirmative Action and Equal Opportunity Employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
Ready to learn more? Let’s work together to make great things possible. We design solutions to the world’s greatest challenges. We’re always looking for great talent to join our global teams.
#J-18808-Ljbffr
HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?
HDR’s Mobility and Operational Technology Services (MOTS) team is growing, and we’re looking for an Associate Toll Operations Consultant to help us deliver innovative solutions to tolling agencies across the country. At HDR, you’ll join a collaborative, employee-owned company with over 100 years of experience pushing the boundaries of what’s possible. Our people are our pride—smart, driven, and always ready to support one another.
As an Associate Toll Operations Consultant, you’ll play a key role in supporting project teams through data analysis, research, reporting, and the lead the development of technical work products and tasks. More specifically, you will support our clients with implementing or improving back-office and customer contact center systems and operations. This may include developing new standard operating procedures, forecasting staffing needs, developing back-office system requirements, and monitoring toll system integrator/operator performance. You’ll also assist project managers with scopes, schedules, and budgets.
Responsibilities
Technical Delivery
Research tolling trends, technologies, and policies to inform client strategies
Conduct deep data analysis using Excel, Power BI, relational databases, and other tools
Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities
Reconcile tolling data across systems and vendors to verify accuracy and completeness
Analyze business processes and recommend improvements for efficiency and accuracy
Evaluate customer service center and system data to identify trends and opportunities
Support quality assurance reviews and recommend enhancements
Develop SOPs, training materials, and technical documentation
Assess end-user experience for both customers and agents
Task & Project Management
Lead development and delivery of small tasks and work products
Support toll program management tasks including design reviews and operational oversight
Apply HDR’s project management and QA/QC processes
Support Project Managers with scopes of work, cost estimates, procurement documents, contracts, and provide oversight of project tasks, deliverables, and sub-contracts
Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery
Business Development
Assist with business development efforts, including writing or reviewing proposals
Grow business development skills through industry engagement
Perform other duties as assigned
Qualifications
Preferred Qualifications
Bachelor's degree in engineering, planning, business, data analytics, or related fields
A minimum of 3 years experience
Familiarity with tolling back-office systems and/or customer contact center operations
Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint
Strong background in data analysis, reporting, and data visualization
Excellent written and communication skills
Ability to handle a wide variety of tasks simultaneously requiring different skill sets
Ability to adapt to the needs of our clients and work outside of one’s comfort zone
Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities
Experience in business or technical management consulting
Familiarity with tolling policies, technologies, or equipment
Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau
Local candidates preferred
Required Qualifications
Bachelor's degree in related field
A minimum of 2 years related experience
An attitude and commitment to being an active participant of our employee-owned culture is a must
What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
Location & Details Primary Location : United States-New York-New York
Industry : Highway + Road
Schedule : Full-time
Employee Status : Regular
Job Posting: Sep 25, 2025
What We Believe
— HDR is committed to employment equity. We are an Affirmative Action and Equal Opportunity Employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
Ready to learn more? Let’s work together to make great things possible. We design solutions to the world’s greatest challenges. We’re always looking for great talent to join our global teams.
#J-18808-Ljbffr