Mission, a CDW Company
Senior AR Collections Analyst (Contractor)
Mission, a CDW Company, California, Missouri, United States, 65018
Overview
Senior AR Collections Analyst (Contractor) role at Mission, a CDW Company. The contractor will provide accounts receivable collections support to ensure timely customer payments and optimized cash flow. You will manage escalated collection efforts, analyze trends, and coordinate with Mission Cloud personnel as needed. This engagement requires advanced analytical skills, exceptional customer communication, and a proactive approach to managing accounts receivable health. This engagement is 100% remote and will last between 7-12 months. Responsibilities
Deliver the full lifecycle of collections activities, including managing the AR inbox, responding to internal and external communications (Slack, Asana, phone, etc.), and proactively leading outreach efforts with customers to resolve overdue balances Independently resolve escalated payment issues and negotiate tailored solutions with customers, minimizing business risk while maintaining positive relationships Coordinate with Mission Cloud’s Billing, Sales, Legal, and other teams to support resolution of discrepancies Review and interpret customer contracts and agreements to ensure accurate invoice setup and collections readiness Lead smooth customer offboarding coordination to ensure all outstanding balances are collected while maintaining compliance and a strong customer experience Manage external customer portal configurations and updates to streamline collections processes and payment visibility Provide liaison services with third-party collections agencies, managing escalations and providing strategic oversight for high-risk accounts Design, maintain, and present executive-level dashboards and weekly collections reports to leadership, highlighting trends, risks, and solutions that support decision-making Perform deep analysis of AR performance, aged receivables, and deliver actionable recommendations to reduce DSO and improve AR turnover Develop and present recommendations and insights to leadership, including monthly analyses of past-due accounts and AR metrics (e.g., DSO) Conduct monthly reconciliations of general ledger and subledger data across multiple tools Maintain comprehensive collection records, customer database changes, and accurate reporting Proactively identify and implement process improvements to improve AR efficiency and reduce aging Develop and refine collections policies, procedures, and workflow improvements Qualifications
Ability to review and analyze contract terms Ability to analyze data, spot trends, and make actionable recommendations Ability to effectively negotiate and communicate with customers and internal stakeholders Must be able to independently perform high-volume, high-priority work in a fast-paced environment Ability to independently manage escalations and present solutions to leadership Contractor must maintain confidentiality of sensitive financial information and handle sensitive financial information with attention to detail High proficiency with Microsoft Excel (complex functions) and advanced Google Suite skills Knowledge of AR processes, collections best practices, and payment terms About Mission Cloud
Mission Cloud is an AWS Premier Consulting Partner and MSP. The team helps architect, migrate, manage, and optimize cloud environments for customers.
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Senior AR Collections Analyst (Contractor) role at Mission, a CDW Company. The contractor will provide accounts receivable collections support to ensure timely customer payments and optimized cash flow. You will manage escalated collection efforts, analyze trends, and coordinate with Mission Cloud personnel as needed. This engagement requires advanced analytical skills, exceptional customer communication, and a proactive approach to managing accounts receivable health. This engagement is 100% remote and will last between 7-12 months. Responsibilities
Deliver the full lifecycle of collections activities, including managing the AR inbox, responding to internal and external communications (Slack, Asana, phone, etc.), and proactively leading outreach efforts with customers to resolve overdue balances Independently resolve escalated payment issues and negotiate tailored solutions with customers, minimizing business risk while maintaining positive relationships Coordinate with Mission Cloud’s Billing, Sales, Legal, and other teams to support resolution of discrepancies Review and interpret customer contracts and agreements to ensure accurate invoice setup and collections readiness Lead smooth customer offboarding coordination to ensure all outstanding balances are collected while maintaining compliance and a strong customer experience Manage external customer portal configurations and updates to streamline collections processes and payment visibility Provide liaison services with third-party collections agencies, managing escalations and providing strategic oversight for high-risk accounts Design, maintain, and present executive-level dashboards and weekly collections reports to leadership, highlighting trends, risks, and solutions that support decision-making Perform deep analysis of AR performance, aged receivables, and deliver actionable recommendations to reduce DSO and improve AR turnover Develop and present recommendations and insights to leadership, including monthly analyses of past-due accounts and AR metrics (e.g., DSO) Conduct monthly reconciliations of general ledger and subledger data across multiple tools Maintain comprehensive collection records, customer database changes, and accurate reporting Proactively identify and implement process improvements to improve AR efficiency and reduce aging Develop and refine collections policies, procedures, and workflow improvements Qualifications
Ability to review and analyze contract terms Ability to analyze data, spot trends, and make actionable recommendations Ability to effectively negotiate and communicate with customers and internal stakeholders Must be able to independently perform high-volume, high-priority work in a fast-paced environment Ability to independently manage escalations and present solutions to leadership Contractor must maintain confidentiality of sensitive financial information and handle sensitive financial information with attention to detail High proficiency with Microsoft Excel (complex functions) and advanced Google Suite skills Knowledge of AR processes, collections best practices, and payment terms About Mission Cloud
Mission Cloud is an AWS Premier Consulting Partner and MSP. The team helps architect, migrate, manage, and optimize cloud environments for customers.
#J-18808-Ljbffr