Holland & Knight LLP
Overview
Senior Client Accounts Specialist at Holland & Knight LLP. This position can be based in our global operations center in Tampa, FL, or at the Firm's Dallas office. The role may offer flexibility to work from home with periodic in-office presence for monthly team meetings, events, and training opportunities. Key Responsibilities And Essential Job Functions
Serve as a primary liaison between billing attorneys, clients, and internal stakeholders to expedite resolution of client non-payment issues and enhance collection efficiency. Manage assigned portfolios of attorneys and accounts including oversight of high-dollar inventory, account analysis, collections guidance, and ensuring timely resolution of aged invoices, credit balances, and unbilled inventory. Proactively communicate with attorneys, practice assistants and clients via email, phone, and mail to address payment delinquencies and negotiate payment plans where necessary including monitoring of adherence by the client. Respond promptly and accurately to collection inquiries from attorneys, practice assistants, and firm leadership, maintaining a high level of customer service and professionalism. Generate and present detailed reports to firm leadership on delinquent accounts, highlighting at-risk inventory and proposing strategic solutions for improvement. Demonstrate high levels of customer service to the firm's clients, attorneys, leadership and staff, and advocate a culture of timely billing, collections, and adherence to engagement terms or outside counsel guidelines. Actively participate with cross-functional teams to identify and implement process improvements aimed at enhancing collection effectiveness and operational efficiency. Special projects and duties as assigned. Required Skills
High level of organizational skills, with the ability to prioritize tasks, manage multiple assignments simultaneously, and meet deadlines in a fast-paced environment. Strong proficiency with MS Office, including advanced Excel for data analysis and reporting. Excellent verbal and written communication skills, with experience communicating with attorneys, clients, and internal stakeholders. Required Qualifications & Education
Minimum 5-7 years of progressive experience in legal collections, client relations, and account management, preferably within a law firm or legal department. Possible advancement from internal Client Accounts Specialist role with less than 5 years’ experience. Demonstrated ability to manage complex accounts and handle sensitive client interactions with diplomacy and tact. Self-motivated with a strong work ethic and a commitment to confidentiality and ethical standards. Proven track record of collaborating effectively with peers and management to achieve goals. In-depth knowledge of accounting principles and financial processes, including billing and collections, preferably within a legal context. Preferred Qualifications & Education
Bachelor’s degree in Business Administration, Finance, or a related field preferred, or equivalent combination of education and relevant work experience. Physical Requirements
Ability to sit or stand for extended periods of time. Moderate or advanced keyboard usage. Benefits
Our goal is to promote a work environment with resources to support health, well-being, and professional development. Benefits include comprehensive medical (PPO and HDHPs), dental and vision, life and AD&D, short and long-term disability, tax-advantaged accounts (FSAs and HSAs), dependent care FSAs, health advocacy services, behavioral health resources, 401(k) with profit sharing, pre-tax transit and parking programs, backup dependent care, senior care planning support, and paid holidays and other paid time off, including leave for new parents. Benefits may vary by position and office. Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other factor prohibited by law.
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Senior Client Accounts Specialist at Holland & Knight LLP. This position can be based in our global operations center in Tampa, FL, or at the Firm's Dallas office. The role may offer flexibility to work from home with periodic in-office presence for monthly team meetings, events, and training opportunities. Key Responsibilities And Essential Job Functions
Serve as a primary liaison between billing attorneys, clients, and internal stakeholders to expedite resolution of client non-payment issues and enhance collection efficiency. Manage assigned portfolios of attorneys and accounts including oversight of high-dollar inventory, account analysis, collections guidance, and ensuring timely resolution of aged invoices, credit balances, and unbilled inventory. Proactively communicate with attorneys, practice assistants and clients via email, phone, and mail to address payment delinquencies and negotiate payment plans where necessary including monitoring of adherence by the client. Respond promptly and accurately to collection inquiries from attorneys, practice assistants, and firm leadership, maintaining a high level of customer service and professionalism. Generate and present detailed reports to firm leadership on delinquent accounts, highlighting at-risk inventory and proposing strategic solutions for improvement. Demonstrate high levels of customer service to the firm's clients, attorneys, leadership and staff, and advocate a culture of timely billing, collections, and adherence to engagement terms or outside counsel guidelines. Actively participate with cross-functional teams to identify and implement process improvements aimed at enhancing collection effectiveness and operational efficiency. Special projects and duties as assigned. Required Skills
High level of organizational skills, with the ability to prioritize tasks, manage multiple assignments simultaneously, and meet deadlines in a fast-paced environment. Strong proficiency with MS Office, including advanced Excel for data analysis and reporting. Excellent verbal and written communication skills, with experience communicating with attorneys, clients, and internal stakeholders. Required Qualifications & Education
Minimum 5-7 years of progressive experience in legal collections, client relations, and account management, preferably within a law firm or legal department. Possible advancement from internal Client Accounts Specialist role with less than 5 years’ experience. Demonstrated ability to manage complex accounts and handle sensitive client interactions with diplomacy and tact. Self-motivated with a strong work ethic and a commitment to confidentiality and ethical standards. Proven track record of collaborating effectively with peers and management to achieve goals. In-depth knowledge of accounting principles and financial processes, including billing and collections, preferably within a legal context. Preferred Qualifications & Education
Bachelor’s degree in Business Administration, Finance, or a related field preferred, or equivalent combination of education and relevant work experience. Physical Requirements
Ability to sit or stand for extended periods of time. Moderate or advanced keyboard usage. Benefits
Our goal is to promote a work environment with resources to support health, well-being, and professional development. Benefits include comprehensive medical (PPO and HDHPs), dental and vision, life and AD&D, short and long-term disability, tax-advantaged accounts (FSAs and HSAs), dependent care FSAs, health advocacy services, behavioral health resources, 401(k) with profit sharing, pre-tax transit and parking programs, backup dependent care, senior care planning support, and paid holidays and other paid time off, including leave for new parents. Benefits may vary by position and office. Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other factor prohibited by law.
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