MillenniumSoft Inc
Business Process/Operational Analyst
MillenniumSoft Inc, San Antonio, Texas, United States, 78208
Overview
Business Process/Operational Analyst role at MillenniumSoft Inc. Position:
Business Process/Operational Analyst Location:
San Diego, CA or San Antonio, TX or Vernon Hills, IL Duration:
6 months Total Hours/Week:
40 Shift:
1st shift Client:
Medical Device Company Job Category:
Sales Support Level of Experience:
Mid-Level Employment Type:
Contract on W2 (US Citizens or GC Holders Only) Work Hours:
Monday–Friday, 8:00 am–5:00 pm Remote/Hybrid:
Currently remote; for San Diego candidates, may be hybrid. Open to candidates near an office: San Antonio, TX; Vernon Hills, IL.
Must Haves
Operational Analytics using SQL / Advanced Excel (macros and advanced logic strings)
Voice of the Customer trending and analytics (customer satisfaction surveys, Net Promoter Score, overall satisfaction)
Process improvements with quantifiable impacts (e.g., % improvements, dollars saved, cost avoidance)
Responsibilities
Lead and contribute to people, process, and technology projects using analytics, Six Sigma methodologies, and domain knowledge to improve customer satisfaction and productivity
Provide strategic analytics support, KPIs tracking, and business case measurement for initiatives
Analyze and visualize customer experience (CX) data, identify data correlations, and drive outcomes through data-driven insights
Drive multiple process improvement projects within the CX portfolio and develop business cases for continuous improvement
Prepare status reports and communicate findings to stakeholders and leadership
Highlights
Strategic analytics role to assess voice of the customer feedback and trends
Experience with Voice of the Customer data in operational/support environments; clinical/hospital experience is a plus
Technical skills: SQL, Excel, VBA, Power BI; familiarity with Tableau; experience with Salesforce and QlikView is a plus; Six Sigma Green/Black Belt is desirable
Experience & Education
Bachelor’s degree required; Master’s/MBA preferred
Five or more years in analytics
Five or more years in process improvement
Strong MS Office skills (especially PowerPoint & Excel); ability to translate data into business impact
Strong analytical, problem-solving, verbal and written communication skills
Ability to manage multiple projects in a fast-paced environment and align with agile practices
Familiarity with database structures, data querying, and data mining preferred
Certifications
Six Sigma Green Belt or Black Belt preferred
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Business Process/Operational Analyst role at MillenniumSoft Inc. Position:
Business Process/Operational Analyst Location:
San Diego, CA or San Antonio, TX or Vernon Hills, IL Duration:
6 months Total Hours/Week:
40 Shift:
1st shift Client:
Medical Device Company Job Category:
Sales Support Level of Experience:
Mid-Level Employment Type:
Contract on W2 (US Citizens or GC Holders Only) Work Hours:
Monday–Friday, 8:00 am–5:00 pm Remote/Hybrid:
Currently remote; for San Diego candidates, may be hybrid. Open to candidates near an office: San Antonio, TX; Vernon Hills, IL.
Must Haves
Operational Analytics using SQL / Advanced Excel (macros and advanced logic strings)
Voice of the Customer trending and analytics (customer satisfaction surveys, Net Promoter Score, overall satisfaction)
Process improvements with quantifiable impacts (e.g., % improvements, dollars saved, cost avoidance)
Responsibilities
Lead and contribute to people, process, and technology projects using analytics, Six Sigma methodologies, and domain knowledge to improve customer satisfaction and productivity
Provide strategic analytics support, KPIs tracking, and business case measurement for initiatives
Analyze and visualize customer experience (CX) data, identify data correlations, and drive outcomes through data-driven insights
Drive multiple process improvement projects within the CX portfolio and develop business cases for continuous improvement
Prepare status reports and communicate findings to stakeholders and leadership
Highlights
Strategic analytics role to assess voice of the customer feedback and trends
Experience with Voice of the Customer data in operational/support environments; clinical/hospital experience is a plus
Technical skills: SQL, Excel, VBA, Power BI; familiarity with Tableau; experience with Salesforce and QlikView is a plus; Six Sigma Green/Black Belt is desirable
Experience & Education
Bachelor’s degree required; Master’s/MBA preferred
Five or more years in analytics
Five or more years in process improvement
Strong MS Office skills (especially PowerPoint & Excel); ability to translate data into business impact
Strong analytical, problem-solving, verbal and written communication skills
Ability to manage multiple projects in a fast-paced environment and align with agile practices
Familiarity with database structures, data querying, and data mining preferred
Certifications
Six Sigma Green Belt or Black Belt preferred
#J-18808-Ljbffr