State of Arizona
COLLECTIONS AND BILLING SPECIALIST – State of Arizona
Department:
Department of Environmental Quality (ADEQ) Job Location:
1110 W. Washington Street, Phoenix, AZ 85007 Job Summary As the Collections and Billing Specialist (Administrative Service Officer) you will play a crucial role in ensuring accurate and timely collections. You will be responsible for outreach to customers with outstanding balances and will be an integral contributor to quality assurance activities. This position will also assist the department with updating customer contact info and billing activities. You will be part of a highly collaborative revenue team that is always striving to improve processes and find the most effective yet customer-centric path. We highly value the input of our team members and believe that diverse perspectives lead to better outcomes. Your opinions and ideas will be actively sought, listened to, and considered in our decision-making processes. You will also be a supporting part of our important and vital environmental mission. We are looking for a team player with a solid work ethic and a strong desire to succeed. Note: This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. Job Duties Communicate with the regulated community to ensure timely payments of accounts, including follow-up as well as handling incoming calls and emails. Research and update contact information for returned mail and invalid emails. Use external and internal sources to find up-to-date information. Act as secondary backup for billing functions. Collaborate with the revenue team and other departments on billing and collections issues. Assist with weekly mail log and check deposits as needed. Enter data accurately into various systems and save backup documentation for tracking; monitor for errors or discrepancies and escalate them for review. Perform account reconciliations and manage aging reports and metrics. Answer questions from the regulated community or route to the appropriate area. Create on-demand reports for management. Assist in referring delinquent accounts to the Attorney General’s Office. Participate in process reviews and problem solving for driving continuous improvement. Assist the team as needed with other billing, revenue, or collections-related tasks. Follow established standard work and adhere to government accounting guidelines and regulations. Knowledge, Skills & Abilities (KSAs) Knowledge of collections, methods and techniques of automated financial systems, data entry, accounting principles and practices; analysis and reporting of financial data Comprehensive knowledge of or the ability to learn government accounting Ability to enter data accurately and quickly Advanced Microsoft Excel skills – creating pivot tables, reports, merging data to analyze, v-lookup, account reconciliation Excellent customer service and telephone skills Organized with consistent attention to detail Ability to problem solve Strong communication skills for interaction with Agency personnel and documentation of collection results Ability to multitask and meet timelines; dependable and focused with a strong work ethic Selective Preferences High school diploma or equivalency; Bachelor’s degree preferred 3 years’ experience in full-cycle Accounts Receivable and Business-to-Business Collections Pre-Employment Requirements If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits Among the many benefits of a career with the State of Arizona, there are: 10 paid holidays per year Accrual of sick and annual leave starting at 12 and 13 days per year for full-time employees Paid Parental Leave – up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program) A top-ranked retirement program with lifetime pension benefits Comprehensive insurance options (medical, dental, life, short-term and long-term disability) Public transportation subsidy program Flexible work arrangements to support work/life balance Career development opportunities Contact Persons with a disability may request a reasonable accommodation by contacting HPO@azdeq.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Employment Type : Part-time |
Seniority level : Mid-Senior level |
Job function : Accounting/Auditing and Finance |
Industry : Government Administration
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Department:
Department of Environmental Quality (ADEQ) Job Location:
1110 W. Washington Street, Phoenix, AZ 85007 Job Summary As the Collections and Billing Specialist (Administrative Service Officer) you will play a crucial role in ensuring accurate and timely collections. You will be responsible for outreach to customers with outstanding balances and will be an integral contributor to quality assurance activities. This position will also assist the department with updating customer contact info and billing activities. You will be part of a highly collaborative revenue team that is always striving to improve processes and find the most effective yet customer-centric path. We highly value the input of our team members and believe that diverse perspectives lead to better outcomes. Your opinions and ideas will be actively sought, listened to, and considered in our decision-making processes. You will also be a supporting part of our important and vital environmental mission. We are looking for a team player with a solid work ethic and a strong desire to succeed. Note: This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. Job Duties Communicate with the regulated community to ensure timely payments of accounts, including follow-up as well as handling incoming calls and emails. Research and update contact information for returned mail and invalid emails. Use external and internal sources to find up-to-date information. Act as secondary backup for billing functions. Collaborate with the revenue team and other departments on billing and collections issues. Assist with weekly mail log and check deposits as needed. Enter data accurately into various systems and save backup documentation for tracking; monitor for errors or discrepancies and escalate them for review. Perform account reconciliations and manage aging reports and metrics. Answer questions from the regulated community or route to the appropriate area. Create on-demand reports for management. Assist in referring delinquent accounts to the Attorney General’s Office. Participate in process reviews and problem solving for driving continuous improvement. Assist the team as needed with other billing, revenue, or collections-related tasks. Follow established standard work and adhere to government accounting guidelines and regulations. Knowledge, Skills & Abilities (KSAs) Knowledge of collections, methods and techniques of automated financial systems, data entry, accounting principles and practices; analysis and reporting of financial data Comprehensive knowledge of or the ability to learn government accounting Ability to enter data accurately and quickly Advanced Microsoft Excel skills – creating pivot tables, reports, merging data to analyze, v-lookup, account reconciliation Excellent customer service and telephone skills Organized with consistent attention to detail Ability to problem solve Strong communication skills for interaction with Agency personnel and documentation of collection results Ability to multitask and meet timelines; dependable and focused with a strong work ethic Selective Preferences High school diploma or equivalency; Bachelor’s degree preferred 3 years’ experience in full-cycle Accounts Receivable and Business-to-Business Collections Pre-Employment Requirements If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits Among the many benefits of a career with the State of Arizona, there are: 10 paid holidays per year Accrual of sick and annual leave starting at 12 and 13 days per year for full-time employees Paid Parental Leave – up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program) A top-ranked retirement program with lifetime pension benefits Comprehensive insurance options (medical, dental, life, short-term and long-term disability) Public transportation subsidy program Flexible work arrangements to support work/life balance Career development opportunities Contact Persons with a disability may request a reasonable accommodation by contacting HPO@azdeq.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Employment Type : Part-time |
Seniority level : Mid-Senior level |
Job function : Accounting/Auditing and Finance |
Industry : Government Administration
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