Omni Hotels & Resorts
Night Auditor | Overnight Front Desk Agent
Omni Hotels & Resorts, Broomfield, Colorado, United States, 80020
Overview
Night Auditor / Overnight Front Desk Agent at Omni Hotels & Resorts – Interlocken Resort & Spa. This role supports the front office operations during the overnight shift (11:00 PM to 7:00 AM) and works closely with Front Office management to ensure accurate nightly reconciliation and guest satisfaction. Location
Interlocken Resort, Broomfield/Colorado area (near Denver). Job Type and Schedule
Full-time position with overnight hours. Salary
Salary range: $23.00/hour (based on experience). Responsibilities
Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files. Posts and audits banquet checks in order of the banquet summary sheet. Reconciles all Food and Beverage outlet postings. Verifies front desk cashier work is balanced. Ensures all guest accounts are accurately posted with room and tax. Distributes all close day reports and morning reports to the appropriate departments. Prepares and distributes the Daily Report (Daily Business Summary DBS). Preparation of daily reports and distribution as directed. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Conduct back up procedures for Opera nightly. Handling Express checkouts ensuring their completion. Completion of third shift Night Audit checklist. Balancing of daily postings and revenue. Understanding of all front office standards and assist in solving deficiencies. Balancing of daily posting and revenue, and resolution of inaccuracies. Ensuring nightly transmission of credit cards through Opera. Familiarity with check-in and check-out procedures and policies. Be the main liaison between guest and the hotel. Maintain lobby cleanliness throughout shift. Prepare water display with fruit, cups, and beverage napkins each morning. Prepare complimentary jogging cart for guests each morning. Protect confidential guest information and guest room key access according to front office SOPs. Be familiar with all systems and equipment related to the Front Office (ALICE, Synergy, Push to Talk Radios, ISD Firepanel). Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests. Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Laundry Services, Omni Kids Program). Be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space). Understand inter-department relationships (Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing). Be familiar with local attractions and businesses. Understand and perform cash handling processes. Other duties as assigned by the Director of Front Office/Assistant Front Office Manager. Qualifications
Excellent customer service and problem solving skills. Strong communication, computer and organizational skills. Professional business appearance, attitude, and performance. Prior guest service experience required, preferably hotel front office experience. Must be able to work a variety of shifts, including weekends and holidays. Must be able to stand for up to 8 hours. Benefits
Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Golf privileges, discounts at the spa and restaurants, discounted rates at Omni properties, corporate discounts, continued education opportunities and more. Accommodation of EEO
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO poster and its supplement are available; information can be accessed via the EEOC poster, OFCCP Pay Transparency policy, and related resources. If you need special assistance to apply, please email applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. Seniority level
Entry level Industries
Hospitality Job function
Management
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Night Auditor / Overnight Front Desk Agent at Omni Hotels & Resorts – Interlocken Resort & Spa. This role supports the front office operations during the overnight shift (11:00 PM to 7:00 AM) and works closely with Front Office management to ensure accurate nightly reconciliation and guest satisfaction. Location
Interlocken Resort, Broomfield/Colorado area (near Denver). Job Type and Schedule
Full-time position with overnight hours. Salary
Salary range: $23.00/hour (based on experience). Responsibilities
Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files. Posts and audits banquet checks in order of the banquet summary sheet. Reconciles all Food and Beverage outlet postings. Verifies front desk cashier work is balanced. Ensures all guest accounts are accurately posted with room and tax. Distributes all close day reports and morning reports to the appropriate departments. Prepares and distributes the Daily Report (Daily Business Summary DBS). Preparation of daily reports and distribution as directed. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Conduct back up procedures for Opera nightly. Handling Express checkouts ensuring their completion. Completion of third shift Night Audit checklist. Balancing of daily postings and revenue. Understanding of all front office standards and assist in solving deficiencies. Balancing of daily posting and revenue, and resolution of inaccuracies. Ensuring nightly transmission of credit cards through Opera. Familiarity with check-in and check-out procedures and policies. Be the main liaison between guest and the hotel. Maintain lobby cleanliness throughout shift. Prepare water display with fruit, cups, and beverage napkins each morning. Prepare complimentary jogging cart for guests each morning. Protect confidential guest information and guest room key access according to front office SOPs. Be familiar with all systems and equipment related to the Front Office (ALICE, Synergy, Push to Talk Radios, ISD Firepanel). Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests. Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Laundry Services, Omni Kids Program). Be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space). Understand inter-department relationships (Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing). Be familiar with local attractions and businesses. Understand and perform cash handling processes. Other duties as assigned by the Director of Front Office/Assistant Front Office Manager. Qualifications
Excellent customer service and problem solving skills. Strong communication, computer and organizational skills. Professional business appearance, attitude, and performance. Prior guest service experience required, preferably hotel front office experience. Must be able to work a variety of shifts, including weekends and holidays. Must be able to stand for up to 8 hours. Benefits
Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Golf privileges, discounts at the spa and restaurants, discounted rates at Omni properties, corporate discounts, continued education opportunities and more. Accommodation of EEO
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO poster and its supplement are available; information can be accessed via the EEOC poster, OFCCP Pay Transparency policy, and related resources. If you need special assistance to apply, please email applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. Seniority level
Entry level Industries
Hospitality Job function
Management
#J-18808-Ljbffr