Berkley One (a Berkley Company)
Company Details
Berkley One
is a modern insurance provider serving a generation of affluent, dynamic, and adventurous customers who expect their insurance experience to match their lives. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting‑edge digital tools, and the strength of the
Berkley
brand.
Why Join Us? At Berkley One, you’ll be part of a forward‑thinking team reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.
What We Value
Client‑first mindset with a passion for delivering exceptional experiences
Curiosity, creativity, and a drive to challenge the status quo
Collaboration across disciplines to build smarter, more intuitive solutions
Integrity, expertise, and a commitment to excellence
Join us in creating a new standard in personal insurance—where protection meets possibility.
Location & Hybrid Work Schedule This role will be based in our Phoenix, AZ or Wilmington, DE office. We offer a hybrid work schedule with 4 days in the office and 1 day remote where it makes sense.
Equal Employment Opportunity The Company is an equal employment opportunity employer.
Responsibilities As our
Casualty Claims Supervisor , you’ll be a key contributor to the Berkley One brand, supervising internal claims adjusters and overseeing Third‑Party Administrator (TPA) operations and quality assurance. The position centers around providing expert management and oversight of internal casualty claims adjusters and TPA contracted network by managing processes, quality, and ensuring high quality customer service. The ideal candidate has technical experience in handling and managing Adjusters who handle large, complex Casualty claims. While the primary focus is on casualty claims, experience in auto and property claims is considered for the role.
Manage, coach, and administer employee performance, compensation, and goal‑setting processes for team members.
Lead the adjustment and management of auto, liability, and injury claims, ensuring superior customer service to Berkley One customers, agent partners, as well as internal and external business partners.
Provide direction and oversee the adjustment of large or complex Casualty claims.
Conduct thorough investigations, assess damages, and oversee the entire claims process for the TPA network from end‑to‑end, including coverage reviews, reserving, negotiation, and settlement.
Apply casualty claims expertise to make well‑informed decisions and guide the resolution of claims effectively.
Analyze and interpret insurance coverage, clearly communicating positions in accordance with Berkley One guidelines and under the direction of the Casualty Claims Manager.
Direct and manage assignments to external experts and legal counsel, ensuring efficiency and quality standards.
Set and adjust reserves within authority limits, recommending reserve changes as needed.
Other duties as assigned.
Qualifications
Bachelor’s degree or equivalent work experience.
A minimum of 3–5 years’ experience handling high exposure and complex casualty claims.
TPA management experience, management of contracts, and understanding of service level agreements applied in practice for quality assurance.
Background in property claims management is a plus, but not a prerequisite for this role.
Demonstrated capability in handling complex coverage issues and a deep understanding of insurance and legal principles.
Proficiency with high‑net‑worth policy coverages and services.
Excellent analytical, decision‑making, interpersonal, communication, and negotiation skills.
Professional demeanor and the ability to maintain composure in high‑pressure situations.
Broad knowledge of CCC, ARMS, and Copart systems is preferred.
What Makes You Stand Out
Incredible empathy and understanding of the needs of customers, both insureds and their agents alike. You will be an excellent, pro‑active advocate for Berkley One customers and are passionate about their brand experience.
Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose.
Calm under pressure. You have excellent organizational and negotiation skills, integrity, and great follow‑through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization.
You have a strong sense of accountability, fun and adventure.
Natural curiosity. You love learning how things work and you are always looking for innovative improvements.
Collaborative, you will coordinate with adjusters and managers on pending claim files requiring additional investigation and confirming coverage.
Benefits & Additional Information
Competitive compensation, paid time off, comprehensive wellness benefits and programs, employer‑funded health savings account, profit sharing, 401(k), paid parental leave, employee stock purchase plan, tuition assistance, and professional continuing education.
Hybrid work schedule with 4 days in office and 1 remote day where appropriate.
Location options include Phoenix, AZ or Wilmington, DE.
Additional Company Details We do not accept unsolicited resumes from external recruiting agencies or firms.
Sponsorship Details Sponsorship not offered for this role.
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is a modern insurance provider serving a generation of affluent, dynamic, and adventurous customers who expect their insurance experience to match their lives. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting‑edge digital tools, and the strength of the
Berkley
brand.
Why Join Us? At Berkley One, you’ll be part of a forward‑thinking team reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.
What We Value
Client‑first mindset with a passion for delivering exceptional experiences
Curiosity, creativity, and a drive to challenge the status quo
Collaboration across disciplines to build smarter, more intuitive solutions
Integrity, expertise, and a commitment to excellence
Join us in creating a new standard in personal insurance—where protection meets possibility.
Location & Hybrid Work Schedule This role will be based in our Phoenix, AZ or Wilmington, DE office. We offer a hybrid work schedule with 4 days in the office and 1 day remote where it makes sense.
Equal Employment Opportunity The Company is an equal employment opportunity employer.
Responsibilities As our
Casualty Claims Supervisor , you’ll be a key contributor to the Berkley One brand, supervising internal claims adjusters and overseeing Third‑Party Administrator (TPA) operations and quality assurance. The position centers around providing expert management and oversight of internal casualty claims adjusters and TPA contracted network by managing processes, quality, and ensuring high quality customer service. The ideal candidate has technical experience in handling and managing Adjusters who handle large, complex Casualty claims. While the primary focus is on casualty claims, experience in auto and property claims is considered for the role.
Manage, coach, and administer employee performance, compensation, and goal‑setting processes for team members.
Lead the adjustment and management of auto, liability, and injury claims, ensuring superior customer service to Berkley One customers, agent partners, as well as internal and external business partners.
Provide direction and oversee the adjustment of large or complex Casualty claims.
Conduct thorough investigations, assess damages, and oversee the entire claims process for the TPA network from end‑to‑end, including coverage reviews, reserving, negotiation, and settlement.
Apply casualty claims expertise to make well‑informed decisions and guide the resolution of claims effectively.
Analyze and interpret insurance coverage, clearly communicating positions in accordance with Berkley One guidelines and under the direction of the Casualty Claims Manager.
Direct and manage assignments to external experts and legal counsel, ensuring efficiency and quality standards.
Set and adjust reserves within authority limits, recommending reserve changes as needed.
Other duties as assigned.
Qualifications
Bachelor’s degree or equivalent work experience.
A minimum of 3–5 years’ experience handling high exposure and complex casualty claims.
TPA management experience, management of contracts, and understanding of service level agreements applied in practice for quality assurance.
Background in property claims management is a plus, but not a prerequisite for this role.
Demonstrated capability in handling complex coverage issues and a deep understanding of insurance and legal principles.
Proficiency with high‑net‑worth policy coverages and services.
Excellent analytical, decision‑making, interpersonal, communication, and negotiation skills.
Professional demeanor and the ability to maintain composure in high‑pressure situations.
Broad knowledge of CCC, ARMS, and Copart systems is preferred.
What Makes You Stand Out
Incredible empathy and understanding of the needs of customers, both insureds and their agents alike. You will be an excellent, pro‑active advocate for Berkley One customers and are passionate about their brand experience.
Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose.
Calm under pressure. You have excellent organizational and negotiation skills, integrity, and great follow‑through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization.
You have a strong sense of accountability, fun and adventure.
Natural curiosity. You love learning how things work and you are always looking for innovative improvements.
Collaborative, you will coordinate with adjusters and managers on pending claim files requiring additional investigation and confirming coverage.
Benefits & Additional Information
Competitive compensation, paid time off, comprehensive wellness benefits and programs, employer‑funded health savings account, profit sharing, 401(k), paid parental leave, employee stock purchase plan, tuition assistance, and professional continuing education.
Hybrid work schedule with 4 days in office and 1 remote day where appropriate.
Location options include Phoenix, AZ or Wilmington, DE.
Additional Company Details We do not accept unsolicited resumes from external recruiting agencies or firms.
Sponsorship Details Sponsorship not offered for this role.
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