NTT DATA, Inc.
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Irvine, California (US-CA), United States (US).
The Desktop Support Technician will be responsible for performing managed client services for our strategic customer. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
Job Responsibilities Include:
On‑site and/or remote installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks and associated peripherals.
Windows troubleshooting, diagnosing, imaging/deployment and software installation.
Serve as the company liaison with the customer on administrative and technical matters.
Provide technical support and incident management service desk functions (ServiceNow).
Review, troubleshoot and approve operational quality of desktops, notebooks and associated peripherals (Windows 7/10/11).
Install, maintain and optimize desktop/notebook configurations at customer sites (Windows 7/10/11).
Diagnose and resolve product performance problems.
Perform basic break‑fix maintenance and repair services for desktops and laptops.
Instruct customers in the operation and maintenance of basic Windows.
Preferred Skills:
ServiceNow ticketing system (or similar).
Office 365 support.
Windows troubleshooting, diagnosing, imaging/deployment and software installation.
Installation/troubleshooting of software/hardware.
Proven customer service background.
Able to comprehend and follow verbal and written technical instructions and scripts.
A+ certification or equivalent skill set.
Ability to receive calls during the normal business day and after hours.
Physically able to lift and move enterprise and client technology hardware in our customer environment.
Excellent verbal and written communication skills with emphasis in customer service.
Excellent interpersonal skills and ability to work collaboratively in a team environment.
Nearest Major Market:
Irvine California
Nearest Secondary Market:
Los Angeles
Job Segment:
Technical Support, Technician, Consulting, Technology
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. For Pay Transparency information, please click here.
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We are currently seeking a Desktop Support Technician to join our team in Irvine, California (US-CA), United States (US).
The Desktop Support Technician will be responsible for performing managed client services for our strategic customer. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
Job Responsibilities Include:
On‑site and/or remote installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks and associated peripherals.
Windows troubleshooting, diagnosing, imaging/deployment and software installation.
Serve as the company liaison with the customer on administrative and technical matters.
Provide technical support and incident management service desk functions (ServiceNow).
Review, troubleshoot and approve operational quality of desktops, notebooks and associated peripherals (Windows 7/10/11).
Install, maintain and optimize desktop/notebook configurations at customer sites (Windows 7/10/11).
Diagnose and resolve product performance problems.
Perform basic break‑fix maintenance and repair services for desktops and laptops.
Instruct customers in the operation and maintenance of basic Windows.
Preferred Skills:
ServiceNow ticketing system (or similar).
Office 365 support.
Windows troubleshooting, diagnosing, imaging/deployment and software installation.
Installation/troubleshooting of software/hardware.
Proven customer service background.
Able to comprehend and follow verbal and written technical instructions and scripts.
A+ certification or equivalent skill set.
Ability to receive calls during the normal business day and after hours.
Physically able to lift and move enterprise and client technology hardware in our customer environment.
Excellent verbal and written communication skills with emphasis in customer service.
Excellent interpersonal skills and ability to work collaboratively in a team environment.
Nearest Major Market:
Irvine California
Nearest Secondary Market:
Los Angeles
Job Segment:
Technical Support, Technician, Consulting, Technology
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. For Pay Transparency information, please click here.
#J-18808-Ljbffr