The Salvation Army Southern California
Bell Oasis Program Manager- 11-037-SC/ Bell Shelter
The Salvation Army Southern California, Bell Gardens, California, United States, 90201
Bell Oasis Program Manager – 11-037-SC / Bell Shelter
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Mission The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary The Salvation Army Bell Oasis Apartments form a 64-unit permanent supportive housing program with on-site property management and case management services. The Bell Oasis Program Manager / ICMS Case Manager is a hybrid position. The primary duties for this position are to provide professional oversight of the housing program and to provide professional and individualized case management services, information, and referrals designed to assist clients with achieving and maintaining health, mental health, and housing stability.
Essential Functions
Oversee day-to-day operations of The Salvation Army Bell Oasis Apartments, including oversight of the Property Management Company and their on-site staff, including ensuring the health and welfare of all residents, visitors, and staff. Responsible for all aspects of management for the program, including fiscal, HR, supportive service provision to clients, and maintaining a safe, clean, and nurturing environment. Supervises one ICMS Case Manager, one part-time driver, and coordinates in supervision of assigned security staff with the Bell Shelter Client Ambassador Manager. Responsible for ensuring terms of ICMS Scope of Work are met.
Project a client-centered approach and provide excellent customer service that is sensitive to the challenges that homeless persons with a range of medical and behavioral health issues face as they move into and maintain permanent supportive housing.
Employ a “whatever it takes approach” to assist clients in their transition from homelessness to permanent housing, motivating and encouraging clients to work toward their goals, and providing ongoing client support.
Assist individuals at every stage of the housing stabilization process. Services provided must be flexible to meet the individual needs of clients. The intensity of services shall be regularly monitored and adjusted based on each client’s level of functioning and acuity of needs. Case management will range from highly intensive individualized support as clients transition from homelessness to permanent housing to less intense support for activities related to maintaining housing and supportive services.
Services provided shall include: outreach and engagement; intake and assessment; individualized service planning; housing and rental assistance; linkages to health, mental health, substance use disorder services and other supportive services; ongoing monitoring and follow-up; assistance with benefits establishment, transportation, and legal issues; crisis management; eviction prevention; client education; housing location services; coordination and collaboration with community partners.
Outreach/Engagement: Process and accept referrals through the Coordinated Entry System (CES), establishing rapport and building a trusting relationship with the potential client and determining whether the potential client is appropriate for the permanent supportive housing program.
Intake and Assessment: Conduct intake and enrollment activities with eligible clients, including assisting with gathering other program eligibility documentation, housing application documents, lease agreement, project intake forms, and enrollment.
Move-In Assistance: Coordinate move-in and orient new tenants to their unit/building, including meetings with onsite supportive services staff and other residents, and review of rules and responsibilities included in lease and other documents.
Client Support Services: Assist clients with accessing services to address their immediate needs (e.g., access to food, clothes, and other basic necessities).
Conduct a Department of Health Services (DHS)-approved comprehensive psychosocial assessment within two (2) business days of the client’s enrollment. Assessments must be conducted face-to-face and must include an evaluation of the clients’ medical, psychosocial, environmental, legal, financial, education, strengths and needs, and available resources.
Develop and implement an individualized CARE plan with the client based on the client’s psychosocial assessment and/or reassessment. The CARE plan shall address identified needs, goals, steps, timeframes, and disposition of each goal as it is met or changed.
Conduct DHS-approved comprehensive psychosocial re-assessments and update the CARE Plan on an ongoing basis, but not less than once every three (3) months. Updates to the CARE Plan must include new goals, progress, and changes to goals, steps and target dates. CARE Plan and case notes shall be entered into CHAMP, and the Case Manager is responsible for participating in routine CHAMP and other staff trainings.
Maintain regular ongoing client contact and tailor the intensity of services provided to the client’s level of functioning and acuity of needs. Minimum frequency of three (3) or more face-to-face visits per month at initial engagement and no less than once every three (3) months after housing is secured.
Complete quarterly DHS forms and surveys and ensure CHAMP updates; maintain monthly data on CHAMP.
Ensure one (1) monthly home visit to observe and explore client needs.
Participate in HMIS and CHAMP trainings.
Assist clients with linking to health, mental health, and substance use disorder services; help establish a medical home and maintain continuity of care.
Assist clients with medication management and accompanying to appointments as needed.
Assist clients with income and benefits applications (e.g., Medi-Cal, Medicare, Covered California, SSI, SSDI) and advocate as appropriate.
Assist clients with employment, education, basic needs, budgeting, and life skills; provide group programming in these areas.
Provide transportation support as needed and help clients increase their transportation capacity.
Provide 24/7 on-call crisis intervention for ICMS clients and educate clients on appropriate crisis resource use.
Educate clients on tenant rights and responsibilities; support lease compliance and housing stability; address maintenance reporting and crisis resources.
Provide eviction prevention counseling and work with property management and partners to resolve issues threatening housing stability; document all interventions.
Coordinate transition planning for clients moving out of ICMS and ensure linkage to ongoing services as needed.
Develop linkages with other social service agencies to expand access to supportive services.
Attend trainings and meetings as deemed necessary.
Ensure CHAMP data is updated monthly (services, updates, documents).
Must be able to work evenings, weekends and holidays.
Other duties as assigned by the Bell Shelter Director and Director of Shelter Programs.
Working Conditions Ability to walk, stand, bend, squat, climb, kneel and twist; ability to grasp, push, pull, and reach; ability to operate a computer, fax and telephone; ability to lift up to 25 lbs. May require driving to appointments and transporting clients; valid driving license is required.
Minimum Qualifications
BA/BS in social work/mental health or related field AND at least four years of experience working with homeless individuals, OR a Master’s degree AND one year of experience providing direct mental health or intensive case management services.
Current knowledge of and interest in homeless populations and available supportive resources.
Understand and support the mission of The Salvation Army.
Must obtain CPR and First Aid certification prior to employment.
TB-cleared prior to hire.
Skills, Knowledge & Abilities
Driving Test, clean MVR check.
Knowledge of HMIS/CHAMP preferred.
Proficient in Microsoft Office applications; ability to type 45 wpm; basic math skills.
Ability to listen actively and help homeless individuals address barriers to independence.
Good time management and communication skills (verbal and written); professional telephone etiquette.
Meet deadlines; attention to detail.
Strong interpersonal skills with clients and staff; professional and respectful demeanor.
Note: The content above reflects the information provided and has been reformatted for clarity and accessibility. It preserves the scope of responsibilities and qualifications as stated in the original material.
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Mission The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary The Salvation Army Bell Oasis Apartments form a 64-unit permanent supportive housing program with on-site property management and case management services. The Bell Oasis Program Manager / ICMS Case Manager is a hybrid position. The primary duties for this position are to provide professional oversight of the housing program and to provide professional and individualized case management services, information, and referrals designed to assist clients with achieving and maintaining health, mental health, and housing stability.
Essential Functions
Oversee day-to-day operations of The Salvation Army Bell Oasis Apartments, including oversight of the Property Management Company and their on-site staff, including ensuring the health and welfare of all residents, visitors, and staff. Responsible for all aspects of management for the program, including fiscal, HR, supportive service provision to clients, and maintaining a safe, clean, and nurturing environment. Supervises one ICMS Case Manager, one part-time driver, and coordinates in supervision of assigned security staff with the Bell Shelter Client Ambassador Manager. Responsible for ensuring terms of ICMS Scope of Work are met.
Project a client-centered approach and provide excellent customer service that is sensitive to the challenges that homeless persons with a range of medical and behavioral health issues face as they move into and maintain permanent supportive housing.
Employ a “whatever it takes approach” to assist clients in their transition from homelessness to permanent housing, motivating and encouraging clients to work toward their goals, and providing ongoing client support.
Assist individuals at every stage of the housing stabilization process. Services provided must be flexible to meet the individual needs of clients. The intensity of services shall be regularly monitored and adjusted based on each client’s level of functioning and acuity of needs. Case management will range from highly intensive individualized support as clients transition from homelessness to permanent housing to less intense support for activities related to maintaining housing and supportive services.
Services provided shall include: outreach and engagement; intake and assessment; individualized service planning; housing and rental assistance; linkages to health, mental health, substance use disorder services and other supportive services; ongoing monitoring and follow-up; assistance with benefits establishment, transportation, and legal issues; crisis management; eviction prevention; client education; housing location services; coordination and collaboration with community partners.
Outreach/Engagement: Process and accept referrals through the Coordinated Entry System (CES), establishing rapport and building a trusting relationship with the potential client and determining whether the potential client is appropriate for the permanent supportive housing program.
Intake and Assessment: Conduct intake and enrollment activities with eligible clients, including assisting with gathering other program eligibility documentation, housing application documents, lease agreement, project intake forms, and enrollment.
Move-In Assistance: Coordinate move-in and orient new tenants to their unit/building, including meetings with onsite supportive services staff and other residents, and review of rules and responsibilities included in lease and other documents.
Client Support Services: Assist clients with accessing services to address their immediate needs (e.g., access to food, clothes, and other basic necessities).
Conduct a Department of Health Services (DHS)-approved comprehensive psychosocial assessment within two (2) business days of the client’s enrollment. Assessments must be conducted face-to-face and must include an evaluation of the clients’ medical, psychosocial, environmental, legal, financial, education, strengths and needs, and available resources.
Develop and implement an individualized CARE plan with the client based on the client’s psychosocial assessment and/or reassessment. The CARE plan shall address identified needs, goals, steps, timeframes, and disposition of each goal as it is met or changed.
Conduct DHS-approved comprehensive psychosocial re-assessments and update the CARE Plan on an ongoing basis, but not less than once every three (3) months. Updates to the CARE Plan must include new goals, progress, and changes to goals, steps and target dates. CARE Plan and case notes shall be entered into CHAMP, and the Case Manager is responsible for participating in routine CHAMP and other staff trainings.
Maintain regular ongoing client contact and tailor the intensity of services provided to the client’s level of functioning and acuity of needs. Minimum frequency of three (3) or more face-to-face visits per month at initial engagement and no less than once every three (3) months after housing is secured.
Complete quarterly DHS forms and surveys and ensure CHAMP updates; maintain monthly data on CHAMP.
Ensure one (1) monthly home visit to observe and explore client needs.
Participate in HMIS and CHAMP trainings.
Assist clients with linking to health, mental health, and substance use disorder services; help establish a medical home and maintain continuity of care.
Assist clients with medication management and accompanying to appointments as needed.
Assist clients with income and benefits applications (e.g., Medi-Cal, Medicare, Covered California, SSI, SSDI) and advocate as appropriate.
Assist clients with employment, education, basic needs, budgeting, and life skills; provide group programming in these areas.
Provide transportation support as needed and help clients increase their transportation capacity.
Provide 24/7 on-call crisis intervention for ICMS clients and educate clients on appropriate crisis resource use.
Educate clients on tenant rights and responsibilities; support lease compliance and housing stability; address maintenance reporting and crisis resources.
Provide eviction prevention counseling and work with property management and partners to resolve issues threatening housing stability; document all interventions.
Coordinate transition planning for clients moving out of ICMS and ensure linkage to ongoing services as needed.
Develop linkages with other social service agencies to expand access to supportive services.
Attend trainings and meetings as deemed necessary.
Ensure CHAMP data is updated monthly (services, updates, documents).
Must be able to work evenings, weekends and holidays.
Other duties as assigned by the Bell Shelter Director and Director of Shelter Programs.
Working Conditions Ability to walk, stand, bend, squat, climb, kneel and twist; ability to grasp, push, pull, and reach; ability to operate a computer, fax and telephone; ability to lift up to 25 lbs. May require driving to appointments and transporting clients; valid driving license is required.
Minimum Qualifications
BA/BS in social work/mental health or related field AND at least four years of experience working with homeless individuals, OR a Master’s degree AND one year of experience providing direct mental health or intensive case management services.
Current knowledge of and interest in homeless populations and available supportive resources.
Understand and support the mission of The Salvation Army.
Must obtain CPR and First Aid certification prior to employment.
TB-cleared prior to hire.
Skills, Knowledge & Abilities
Driving Test, clean MVR check.
Knowledge of HMIS/CHAMP preferred.
Proficient in Microsoft Office applications; ability to type 45 wpm; basic math skills.
Ability to listen actively and help homeless individuals address barriers to independence.
Good time management and communication skills (verbal and written); professional telephone etiquette.
Meet deadlines; attention to detail.
Strong interpersonal skills with clients and staff; professional and respectful demeanor.
Note: The content above reflects the information provided and has been reformatted for clarity and accessibility. It preserves the scope of responsibilities and qualifications as stated in the original material.
#J-18808-Ljbffr