Encore
Event Technician, Audio Visual - Charlotte Marriott Southpark
Encore, Charlotte, North Carolina, United States, 28245
Position Overview
A Technician is responsible for the setup and operation of basic / small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities
Equipment Operation
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
Customer Service
Strives to exceed the expectations and needs of internal and external customers, maintains a positive relationship with all clients through effective communication, meets with guests on site to ensure their needs are met, monitors events and checks in on customers throughout the day, and understands and fosters the hotel/client relationship.
Technical Ability
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues, handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
Understands company processes, follows procedures, and completes systems entry and paperwork accurately, uses the equipment sheets to determine the equipment scheduled for set up and for strike, interacts with other staff and outside vendors for equipment, increases revenue by utilizing floor up‑selling techniques, works with clients to finalize invoices, and completes order entries in Navigator.
Job Qualifications
High School Diploma required. Associate’s degree is preferred. Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7 External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths 1 year of customer service or hospitality experience is preferred. 1 year of audio‑visual experience or equivalent in an educational environment is preferred. A valid driver’s license is required for team members that may operate Company vehicles. Additional DOT requirements may need to be met if applicable. Must be able to lift 50 lbs. Competencies
Deliver World Class Service
Hospitality Ownership
Do The Right Thing
Instills Trust Safety Conscious
Drive Results
Action Oriented
See The Big Picture
Tech Savvy
Value People
Communicates Effectively
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting: 2-3 Hours Standing: 4-5 Hours Walking: 4-5 Hours Stooping: 2-3 Hours Crawling: 2-3 Hours Kneeling: 2-3 Hours Bending: 2-3 Hours Reaching: 2-3 Hours Climbing: 0-1 Hours Grasping: 4-5 Hours Lifting Requirements
0 - 15 lbs: Continuously 16 - 50 lbs: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally Carrying Requirements
0 - 15 lbs: Continuously 16 - 50 lbs: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Never Auditory/Visual Requirements
Close Vision: Continuously Distance Vision: Continuously Color Vision: Frequently Peripheral Vision: Occasionally Depth Perception: Frequently Hearing: Continuously Pushing/Pulling Requirements
0 - 15 lbs: Continuously 16 - 50 lbs: Frequently 51 - 100 lbs: Frequently Over 100 lbs: Occasionally Work Environment
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Additional Information
Hourly Pay Range: $15.09 - $18.49 Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
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A Technician is responsible for the setup and operation of basic / small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities
Equipment Operation
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
Customer Service
Strives to exceed the expectations and needs of internal and external customers, maintains a positive relationship with all clients through effective communication, meets with guests on site to ensure their needs are met, monitors events and checks in on customers throughout the day, and understands and fosters the hotel/client relationship.
Technical Ability
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues, handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
Understands company processes, follows procedures, and completes systems entry and paperwork accurately, uses the equipment sheets to determine the equipment scheduled for set up and for strike, interacts with other staff and outside vendors for equipment, increases revenue by utilizing floor up‑selling techniques, works with clients to finalize invoices, and completes order entries in Navigator.
Job Qualifications
High School Diploma required. Associate’s degree is preferred. Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7 External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths 1 year of customer service or hospitality experience is preferred. 1 year of audio‑visual experience or equivalent in an educational environment is preferred. A valid driver’s license is required for team members that may operate Company vehicles. Additional DOT requirements may need to be met if applicable. Must be able to lift 50 lbs. Competencies
Deliver World Class Service
Hospitality Ownership
Do The Right Thing
Instills Trust Safety Conscious
Drive Results
Action Oriented
See The Big Picture
Tech Savvy
Value People
Communicates Effectively
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting: 2-3 Hours Standing: 4-5 Hours Walking: 4-5 Hours Stooping: 2-3 Hours Crawling: 2-3 Hours Kneeling: 2-3 Hours Bending: 2-3 Hours Reaching: 2-3 Hours Climbing: 0-1 Hours Grasping: 4-5 Hours Lifting Requirements
0 - 15 lbs: Continuously 16 - 50 lbs: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally Carrying Requirements
0 - 15 lbs: Continuously 16 - 50 lbs: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Never Auditory/Visual Requirements
Close Vision: Continuously Distance Vision: Continuously Color Vision: Frequently Peripheral Vision: Occasionally Depth Perception: Frequently Hearing: Continuously Pushing/Pulling Requirements
0 - 15 lbs: Continuously 16 - 50 lbs: Frequently 51 - 100 lbs: Frequently Over 100 lbs: Occasionally Work Environment
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Additional Information
Hourly Pay Range: $15.09 - $18.49 Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
#J-18808-Ljbffr