General Dynamics Information Technology
Applications Support Specialist - TS/SCI with Polygraph
General Dynamics Information Technology, Chantilly, Virginia, United States, 22021
Applications Support Specialist - TS/SCI with Polygraph
Job Description
Type of Requisition: Regular
Clearance Level Must Currently Possess: Top Secret SCI + Polygraph
Clearance Level Must Be Able To Obtain: Top Secret SCI + Polygraph
Public Trust/Other Required: None
Job Family: IT Infrastructure and Operations
Skills: Writing, Customer Service, Systems Documentation, Web Browser
Experience: 5+ years of related experience
US Citizenship Required: Yes
Overview Seize your opportunity to make a personal impact as a Technical Support Specialist supporting our customer. GDIT is your place to make meaningful contributions to challenging projects, build your skills and grow a rewarding career. At GDIT, people are our differentiator. As a Technical Support Specialist, you will help ensure the mission is never interrupted, providing software application support and technical savvy to solve complex IT issues while delivering outstanding customer service.
Responsibilities
Use working knowledge of office automation products, web browsers, databases, and workflow applications to contribute to the team.
Be an active member of an Agile development team, attend daily scrum meetings, participate in Agile ceremonies, and support a set of mission-enabled software applications.
Become an advanced user of the Finance and Travel applications supported by the customer organization.
Serve as the first point of contact for customers seeking technical assistance with the custom web applications.
Determine the best solution based on issue details provided in a user request.
Collaborate with the development team and business subject matter experts to resolve user issues/requests.
Direct unresolved issues to the next level of support personnel.
Manage time effectively to adjust to fluctuating volumes of help requests.
Provide accurate information for supported products or services.
Record events, problems, status information, and resolutions in the help desk system.
Assist with manual testing of new application releases and document results in Jira as needed.
Follow-up with customers and update status information; share feedback with the appropriate team members.
Identify and suggest improvements to procedures and assist in creating/maintaining system support documentation (FAQs and user guides).
What You'll Need to Succeed
Education: Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent combination of education, certifications, or experience.
Experience: 5+ years supporting software applications
Required skills: Strong customer service skills; advanced experience with multiple web browsers; end-user technical support; remote troubleshooting; effective writing and time management; excellent communication, problem-solving, and analytical skills.
Security Clearance Level: Top Secret/SCI with Polygraph
Desired skills: Experience with Remedy or ServiceNow; experience with customer’s ESMT or ESP systems; Agile, Jira, and Confluence; knowledge of financial systems; manual testing of web applications.
Location: Chantilly, VA on customer site
Hours: Contract core hours 9-3
US Citizenship Required
GDIT Benefits and Details
401K with company match
Comprehensive health and wellness packages
Internal mobility team and professional growth opportunities including paid education and certifications
Cutting-edge technology and paid vacation/holidays
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Job Keywords and Location Washington, DC area opportunities and related roles are available; on-site in Chantilly, VA and nearby locations may apply.
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Type of Requisition: Regular
Clearance Level Must Currently Possess: Top Secret SCI + Polygraph
Clearance Level Must Be Able To Obtain: Top Secret SCI + Polygraph
Public Trust/Other Required: None
Job Family: IT Infrastructure and Operations
Skills: Writing, Customer Service, Systems Documentation, Web Browser
Experience: 5+ years of related experience
US Citizenship Required: Yes
Overview Seize your opportunity to make a personal impact as a Technical Support Specialist supporting our customer. GDIT is your place to make meaningful contributions to challenging projects, build your skills and grow a rewarding career. At GDIT, people are our differentiator. As a Technical Support Specialist, you will help ensure the mission is never interrupted, providing software application support and technical savvy to solve complex IT issues while delivering outstanding customer service.
Responsibilities
Use working knowledge of office automation products, web browsers, databases, and workflow applications to contribute to the team.
Be an active member of an Agile development team, attend daily scrum meetings, participate in Agile ceremonies, and support a set of mission-enabled software applications.
Become an advanced user of the Finance and Travel applications supported by the customer organization.
Serve as the first point of contact for customers seeking technical assistance with the custom web applications.
Determine the best solution based on issue details provided in a user request.
Collaborate with the development team and business subject matter experts to resolve user issues/requests.
Direct unresolved issues to the next level of support personnel.
Manage time effectively to adjust to fluctuating volumes of help requests.
Provide accurate information for supported products or services.
Record events, problems, status information, and resolutions in the help desk system.
Assist with manual testing of new application releases and document results in Jira as needed.
Follow-up with customers and update status information; share feedback with the appropriate team members.
Identify and suggest improvements to procedures and assist in creating/maintaining system support documentation (FAQs and user guides).
What You'll Need to Succeed
Education: Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent combination of education, certifications, or experience.
Experience: 5+ years supporting software applications
Required skills: Strong customer service skills; advanced experience with multiple web browsers; end-user technical support; remote troubleshooting; effective writing and time management; excellent communication, problem-solving, and analytical skills.
Security Clearance Level: Top Secret/SCI with Polygraph
Desired skills: Experience with Remedy or ServiceNow; experience with customer’s ESMT or ESP systems; Agile, Jira, and Confluence; knowledge of financial systems; manual testing of web applications.
Location: Chantilly, VA on customer site
Hours: Contract core hours 9-3
US Citizenship Required
GDIT Benefits and Details
401K with company match
Comprehensive health and wellness packages
Internal mobility team and professional growth opportunities including paid education and certifications
Cutting-edge technology and paid vacation/holidays
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Job Keywords and Location Washington, DC area opportunities and related roles are available; on-site in Chantilly, VA and nearby locations may apply.
#J-18808-Ljbffr