Ohio Cat
Join to apply for the
Technical Communicator
role at
Ohio Cat
2 weeks ago Be among the first 25 applicants
Join to apply for the
Technical Communicator
role at
Ohio Cat
Description
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
Job Summary The Technical Communicator’s primary responsibility is to coordinate all Service Request activities between the dealership Service Technicians and Senior Technical Communicators for the resolution of all product problems, and commercial and technical issues for the Equipment Division. The Technical Communicator will maintain all user account access to Caterpillar’s Product Support Customer Relationship Management (PSCRM) system. They will also answer incoming Service Request calls, provide basic service-related information, and escalate complex issues to a Senior Technical Communicator. Some travel may be required during training and orientation.
Key Competencies
Excellent verbal and written communication skills
Customer-oriented with the ability to maintain excellent relationships with Caterpillar personnel
Excellent computer skills
Strong mechanical skills and technical knowledge
Ability to handle multiple tasks
Well organized and detail-oriented
Strong phone skills
Job Qualifications
Four (4) plus years of experience with Earthmoving Heavy Equipment as a service technician or similar experience is preferred.
Some mechanical skill/aptitude or similar experience is necessary.
Understanding of the heavy earthmoving equipment industry is desired.
Completion of a 2-year Diesel Technology or Power Equipment Technology program is preferred.
Basic courses in engines, hydraulics, and electrical systems are desired.
A High School diploma or GED is required.
Employee Benefits
401(k): Match and employer contribution
Health Insurance: Options include HSA with a match of up to $1,200/year
Dental & Vision Insurance
Financial Access: Credit Union membership
Insurance: Life, Short-Term and Long-Term Disability
Educational Opportunities: Scholarships through Ohio Machinery Education and Opportunity Foundation
Compensation: Base pay, bonuses, and profit sharing
Physical Requirements Work may require standing, sitting, lifting, and operating office equipment. Noise levels vary from quiet in offices to loud in other environments.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job functions include Marketing, Public Relations, and Writing/Editing
Industries include Machinery Manufacturing, Transportation, Logistics, and Truck Transportation
This job is currently active and accepting applications.
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Technical Communicator
role at
Ohio Cat
2 weeks ago Be among the first 25 applicants
Join to apply for the
Technical Communicator
role at
Ohio Cat
Description
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
Job Summary The Technical Communicator’s primary responsibility is to coordinate all Service Request activities between the dealership Service Technicians and Senior Technical Communicators for the resolution of all product problems, and commercial and technical issues for the Equipment Division. The Technical Communicator will maintain all user account access to Caterpillar’s Product Support Customer Relationship Management (PSCRM) system. They will also answer incoming Service Request calls, provide basic service-related information, and escalate complex issues to a Senior Technical Communicator. Some travel may be required during training and orientation.
Key Competencies
Excellent verbal and written communication skills
Customer-oriented with the ability to maintain excellent relationships with Caterpillar personnel
Excellent computer skills
Strong mechanical skills and technical knowledge
Ability to handle multiple tasks
Well organized and detail-oriented
Strong phone skills
Job Qualifications
Four (4) plus years of experience with Earthmoving Heavy Equipment as a service technician or similar experience is preferred.
Some mechanical skill/aptitude or similar experience is necessary.
Understanding of the heavy earthmoving equipment industry is desired.
Completion of a 2-year Diesel Technology or Power Equipment Technology program is preferred.
Basic courses in engines, hydraulics, and electrical systems are desired.
A High School diploma or GED is required.
Employee Benefits
401(k): Match and employer contribution
Health Insurance: Options include HSA with a match of up to $1,200/year
Dental & Vision Insurance
Financial Access: Credit Union membership
Insurance: Life, Short-Term and Long-Term Disability
Educational Opportunities: Scholarships through Ohio Machinery Education and Opportunity Foundation
Compensation: Base pay, bonuses, and profit sharing
Physical Requirements Work may require standing, sitting, lifting, and operating office equipment. Noise levels vary from quiet in offices to loud in other environments.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job functions include Marketing, Public Relations, and Writing/Editing
Industries include Machinery Manufacturing, Transportation, Logistics, and Truck Transportation
This job is currently active and accepting applications.
#J-18808-Ljbffr