911 Telecommunicator

The Telecommunicator is a civilian position responsible for performing a wide variety of communication-related tasks in the Sheriff's Department telecommunication center. All duties and responsibilities are performed under and subject to review and guidance of the Sheriff and the Law Enforcement Committee. Responsibilities include: Operating enhanced 911 (E911) system, computer-aided dispatch system, and other computerized communication equipment. Answering incoming emergency E911 calls and non-emergency telephone calls; identifying the nature of calls or reports and dispatching the appropriate public safety unit to respond. Providing medical dispatch pre-arrival instructions according to policy. Accurately and efficiently providing information to citizens and public safety personnel or referring non-emergency calls to the proper agency or individual when no other action is needed. Entering information into the department computerized record system according to policy. Maintaining an activity status record of resource units in the computer-aided dispatch. Maintaining radio contact with public safety personnel within Vilas County, and surrounding communities when needed. Operating radio transmitters in accordance with Federal Communications Commission rules and regulations and department policy. Operating voicemail and message-retrieval systems. Periodically performing equipment testing to ascertain proper performance and reporting any equipment malfunctions. Monitoring alarms, emergency warning equipment, weather watches and warnings, and notifying appropriate personnel as necessary. Operating the TIME system for driver's license checks, registration checks, criminal histories, wanted persons and additional information. Qualifications: Experience is desired but not required. We will train and work with you to obtain all required certifications. A high school graduate or equivalent. Knowledge of police, fire, and emergency medical dispatch procedures. Ability to operate a telephone, two-way radio system, and other specialized computer equipment. Ability to speak clearly, concisely, and effectively in English. Ability to understand radio messages and signals. Ability to follow written and oral instructions. Must possess working knowledge of county roads, locations, businesses and buildings. Ability to read and understand maps. Ability to type at least 25 words per minute. Flexibility to work non-traditional hours. Ability to organize and schedule time, and work effectively with co-workers to complete assigned tasks. Application Instructions: All applicants must fill out a DJ-LE-330 Application and answer the questions at the bottom of page 3. Application materials, along with the job description can be found at www.workforvilascounty.com and attach your resume; send to Vilas County Human Resources; 330 Court Street, Eagle River, Wisconsin 54521; or email to: apply@vilascountywi.gov; fax: 715-479-3799. Vilas County is an Equal Opportunity Employer.

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