Genesys
Overview
VP, Solutions Consulting – North America at Genesys. Location: Central United States (Preferred). Join to apply for the VP, Solutions Consulting – North America role at Genesys. Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees through the AI-powered Experience Orchestration platform. Genesys Cloud accelerates growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Genesys is transforming how companies engage with their customers through empathy, AI-driven innovation, and global collaboration. As the Vice President of Solutions Consulting for North America, you will define and execute the strategic vision for our Solutions Consulting organization, ensuring alignment with business growth priorities and evolving market opportunities. Key Responsibilities
Define Strategy and Vision: Set the strategic direction for the North America Solutions Consulting organization, ensuring alignment with Genesys’ corporate objectives and go-to-market initiatives. Lead Leaders: Manage and develop a team of senior SC leaders, fostering a culture of accountability, collaboration, and excellence. Drive Executive Partnership: Collaborate with Sales VPs and senior cross-functional leaders to craft and execute regional growth strategies. Represent the Organization: Serve as the voice of Solutions Consulting in executive forums, advocating for team priorities and ensuring alignment across global functions. Elevate Technical Excellence: Ensure your organization consistently delivers world-class engagements from discovery through solution validation, demonstrating the differentiated value of the Genesys portfolio. Champion Market Insight: Provide actionable insights on customer trends, competitor movements, and industry evolution to inform product and strategy decisions. Measure and Optimize: Use performance data to assess organizational health, identify opportunities, and drive continuous improvement across the SC organization. Stay Ahead of the Curve: Ensure the team remains at the forefront of technology innovation, with focus on AI and Customer Experience Orchestration. What Sets You Apart
Proven Executive Leadership: Demonstrated success leading large, multi-level technical sales or solutions teams at scale. Strategic Visionary: Skilled at defining long-term direction and executing with operational discipline. Customer Experience Expertise: Deep understanding of cloud transformation, AI, CCaaS, and digital engagement ecosystems. Influential Communicator: Strong executive presence and storytelling ability, capable of translating technical innovation into business outcomes. Collaborative Partner: Known for building trusted, high-impact relationships across Sales, Product, and Customer Success leadership. Performance-Oriented: Relentless focus on results, driving measurable value to customers and the business. Qualifications
Residence in the Central United States (preferred for proximity to teams and markets). 10+ years of experience in Solutions Consulting, Technical Sales, or related executive leadership roles. Proven success managing large, geographically distributed, multi-level teams. Bachelor’s degree in a technical or business-related field or equivalent experience (advanced degree preferred). Strong proficiency in enterprise technology platforms and emerging digital experience solutions. Compensation
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $204,800.00 - $380,200.00 Benefits
Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments About Genesys
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. To learn more, visit www.genesys.com. Equal Opportunity
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Reasonable accommodations are available on request at reasonable.accommodations@genesys.com.
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VP, Solutions Consulting – North America at Genesys. Location: Central United States (Preferred). Join to apply for the VP, Solutions Consulting – North America role at Genesys. Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees through the AI-powered Experience Orchestration platform. Genesys Cloud accelerates growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Genesys is transforming how companies engage with their customers through empathy, AI-driven innovation, and global collaboration. As the Vice President of Solutions Consulting for North America, you will define and execute the strategic vision for our Solutions Consulting organization, ensuring alignment with business growth priorities and evolving market opportunities. Key Responsibilities
Define Strategy and Vision: Set the strategic direction for the North America Solutions Consulting organization, ensuring alignment with Genesys’ corporate objectives and go-to-market initiatives. Lead Leaders: Manage and develop a team of senior SC leaders, fostering a culture of accountability, collaboration, and excellence. Drive Executive Partnership: Collaborate with Sales VPs and senior cross-functional leaders to craft and execute regional growth strategies. Represent the Organization: Serve as the voice of Solutions Consulting in executive forums, advocating for team priorities and ensuring alignment across global functions. Elevate Technical Excellence: Ensure your organization consistently delivers world-class engagements from discovery through solution validation, demonstrating the differentiated value of the Genesys portfolio. Champion Market Insight: Provide actionable insights on customer trends, competitor movements, and industry evolution to inform product and strategy decisions. Measure and Optimize: Use performance data to assess organizational health, identify opportunities, and drive continuous improvement across the SC organization. Stay Ahead of the Curve: Ensure the team remains at the forefront of technology innovation, with focus on AI and Customer Experience Orchestration. What Sets You Apart
Proven Executive Leadership: Demonstrated success leading large, multi-level technical sales or solutions teams at scale. Strategic Visionary: Skilled at defining long-term direction and executing with operational discipline. Customer Experience Expertise: Deep understanding of cloud transformation, AI, CCaaS, and digital engagement ecosystems. Influential Communicator: Strong executive presence and storytelling ability, capable of translating technical innovation into business outcomes. Collaborative Partner: Known for building trusted, high-impact relationships across Sales, Product, and Customer Success leadership. Performance-Oriented: Relentless focus on results, driving measurable value to customers and the business. Qualifications
Residence in the Central United States (preferred for proximity to teams and markets). 10+ years of experience in Solutions Consulting, Technical Sales, or related executive leadership roles. Proven success managing large, geographically distributed, multi-level teams. Bachelor’s degree in a technical or business-related field or equivalent experience (advanced degree preferred). Strong proficiency in enterprise technology platforms and emerging digital experience solutions. Compensation
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $204,800.00 - $380,200.00 Benefits
Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments About Genesys
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. To learn more, visit www.genesys.com. Equal Opportunity
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Reasonable accommodations are available on request at reasonable.accommodations@genesys.com.
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