Burke & Herbert Bank
Universal Banker – Burke & Herbert Bank
Under the direction of bank management, performs a wide variety of duties between the teller line and the customer service desk. This includes opening and closing accounts, performing routine banking transactions, and other duties. Base Pay Range
$18.50 per hour – $19.50 per hour Essential Functions
Rotate between the teller line and the customer service desk. Provide superior customer service experience based on the Service Beyond Expectations pillars. Perform routine banking transactions such as deposits, checks, payments, cash orders, coin processing, and issuing official checks/money orders. Open consumer and business bank accounts including loans and deposits. Assist clients in many aspects of their accounts including account inquiries, online and mobile products, debit cards, account reconciliation, account maintenance, wire transfers, check orders, and overdraft assistance. Open and/or assist with CDARS accounts and IRA accounts. Contribute to branch attainment of sales and referral product goals by identifying and making referrals. Adhere to all company policies and procedures, protecting customers, bank assets, and bank security. Accurately complete information on systems and forms to mitigate exposure while ensuring service delivery and quality. Other Duties
Other duties as assigned. Education and Experience
High School Diploma or equivalent. 2–3 years teller and/or new accounts experience preferred. Comfortable and confident in a sales and service environment. Team player willing to work closely with fellow customer service tellers and relationship bankers. Highly professional with strong interpersonal and problem‑solving skills. Excellent computer, typing, and math skills. Highly organized and detail‑oriented. Supervisory Responsibility
This position has no supervisory responsibilities. Work Environment
Operates in a clerical office setting using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Duties conducted via telephone, face‑to‑face meetings, and on the computer. Physical Demands
Requires manual dexterity, ability to lift files, opening cabinets, bending, stooping, or standing as necessary. Compensation and Benefits
Non‑exempt hourly pay of $18.50 – $19.50 per hour, overtime at one and one‑half times for hours worked over 40 in a workweek, and incentive compensation. Full‑time benefits include health, dental, vision insurance; paid time off, paid holidays, paid bereavement, paid parental leave; company life insurance; paid long‑term disability; 401(k) with company match. Travel may be required. Equal Employment Opportunity
Burke & Herbert Bank is an equal opportunity employer. Diverse backgrounds are encouraged. The job description does not cover all duties; responsibilities may change at any time.
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Under the direction of bank management, performs a wide variety of duties between the teller line and the customer service desk. This includes opening and closing accounts, performing routine banking transactions, and other duties. Base Pay Range
$18.50 per hour – $19.50 per hour Essential Functions
Rotate between the teller line and the customer service desk. Provide superior customer service experience based on the Service Beyond Expectations pillars. Perform routine banking transactions such as deposits, checks, payments, cash orders, coin processing, and issuing official checks/money orders. Open consumer and business bank accounts including loans and deposits. Assist clients in many aspects of their accounts including account inquiries, online and mobile products, debit cards, account reconciliation, account maintenance, wire transfers, check orders, and overdraft assistance. Open and/or assist with CDARS accounts and IRA accounts. Contribute to branch attainment of sales and referral product goals by identifying and making referrals. Adhere to all company policies and procedures, protecting customers, bank assets, and bank security. Accurately complete information on systems and forms to mitigate exposure while ensuring service delivery and quality. Other Duties
Other duties as assigned. Education and Experience
High School Diploma or equivalent. 2–3 years teller and/or new accounts experience preferred. Comfortable and confident in a sales and service environment. Team player willing to work closely with fellow customer service tellers and relationship bankers. Highly professional with strong interpersonal and problem‑solving skills. Excellent computer, typing, and math skills. Highly organized and detail‑oriented. Supervisory Responsibility
This position has no supervisory responsibilities. Work Environment
Operates in a clerical office setting using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Duties conducted via telephone, face‑to‑face meetings, and on the computer. Physical Demands
Requires manual dexterity, ability to lift files, opening cabinets, bending, stooping, or standing as necessary. Compensation and Benefits
Non‑exempt hourly pay of $18.50 – $19.50 per hour, overtime at one and one‑half times for hours worked over 40 in a workweek, and incentive compensation. Full‑time benefits include health, dental, vision insurance; paid time off, paid holidays, paid bereavement, paid parental leave; company life insurance; paid long‑term disability; 401(k) with company match. Travel may be required. Equal Employment Opportunity
Burke & Herbert Bank is an equal opportunity employer. Diverse backgrounds are encouraged. The job description does not cover all duties; responsibilities may change at any time.
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