Door Attendant

SMASHotels is seeking a talented Door Attendant to join our one-of-a-kind luxury, lifestyle hotel that celebrates a creative class of consumers seeking artistically curated travel, dining and hospitality experiences. Duties and Responsibilities JOB SUMMARY: Responsible for genuinely caring about our guest; assisting with arrivals and departures, making strong emotional connections by providing a guest-centric service at all times. To provide efficient, prompt and courteous assistance with luggage, rooming and guest relations to guests under the direction of the Front Office Managers, in line with the Wit Hotel Chicago service standards. RESPONSIBILITIES: Maintain a professional image at all times that falls within the hotel and company guidelines for appearance and dress. Communicate effectively and genuinely with guests, team members and other departments. Become informed of events/functions in the hotel during shifts. Assist guests with cabs and other transportation requirements. Open vehicle and hotel doors and greet arriving and departing guests. Be aware of VIP and repeat guests; greet them by name. Perform other duties as requested by management. Work closely with Valet to ensure a smooth arrival and departure experience for all guests. QUALIFICATIONS: At least 1 year of experience in a hotel or a related field preferred. Be able to lift up to 100 pounds and push/pull a cart weighing up to 350 pounds. Ability to stand during entire shift. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner. Communicate in the primary language of the hotel. Able to work: Holidays, weekends and any day/shift. About the Company A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant. SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement. Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.

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