Renewal by Andersen
Overview
Project Concierge
Renewal by Andersen of San Francisco
Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.
The Project Concierge is responsible for supporting our projects by communicating with our customers, managing schedules for our projects, and resolving issues. We’re looking for someone with exceptional customer service and multi-tasking skills that thrives in a fast-paced environment. This position will be assisting our Installation Managers with customer service and scheduling.
Responsibilities
Responsible for the coordination and all administrative functions related to the entire installation process
Acts as the primary contact for customers, installer, field personnel, and all other parties
Maintain consistent customer touchpoints throughout various project milestones
Provide updates to internal and external stakeholders on project status and timeline
Resolve customer complaints regarding product and service, engaging other departments when needed (i.e., sales, ordering, measuring staff)
Schedule an installation date and provide reminders for installation (space needed, remove security systems, safety for lead, etc.) when necessary
Qualifications
3-5 years of customer service experience
Attentive, motivated, and organized
Excellent oral and written communication skills
Strong computer proficiency in Microsoft Office and Microsoft Windows
Flexibility and demonstrated ability to adapt well in a fast-paced environment
Ability to work independently to meet strict deadlines
Compensation and Benefits
$26-28 hourly
Professional growth
401K plan with a company match
Medical, vision, dental, and life insurance
Vacation, sick, and holiday pay
Student Loan Reimbursement Program
Schedule 9:00am-5:30pm, 40 hours/week
Onsite in our Hayward office
SMS terms: Jemico, LLC, also known as Renewal by Andersen of San Francisco, offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help.
By opting-in to receiving SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
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Renewal by Andersen of San Francisco
Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.
The Project Concierge is responsible for supporting our projects by communicating with our customers, managing schedules for our projects, and resolving issues. We’re looking for someone with exceptional customer service and multi-tasking skills that thrives in a fast-paced environment. This position will be assisting our Installation Managers with customer service and scheduling.
Responsibilities
Responsible for the coordination and all administrative functions related to the entire installation process
Acts as the primary contact for customers, installer, field personnel, and all other parties
Maintain consistent customer touchpoints throughout various project milestones
Provide updates to internal and external stakeholders on project status and timeline
Resolve customer complaints regarding product and service, engaging other departments when needed (i.e., sales, ordering, measuring staff)
Schedule an installation date and provide reminders for installation (space needed, remove security systems, safety for lead, etc.) when necessary
Qualifications
3-5 years of customer service experience
Attentive, motivated, and organized
Excellent oral and written communication skills
Strong computer proficiency in Microsoft Office and Microsoft Windows
Flexibility and demonstrated ability to adapt well in a fast-paced environment
Ability to work independently to meet strict deadlines
Compensation and Benefits
$26-28 hourly
Professional growth
401K plan with a company match
Medical, vision, dental, and life insurance
Vacation, sick, and holiday pay
Student Loan Reimbursement Program
Schedule 9:00am-5:30pm, 40 hours/week
Onsite in our Hayward office
SMS terms: Jemico, LLC, also known as Renewal by Andersen of San Francisco, offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help.
By opting-in to receiving SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
#J-18808-Ljbffr