eJAmerica
Technical Support Engineer
Join eJAmerica to support end‑user compute (deskside) environments. This role is 100% onsite, 6‑month contract with a possible 1‑year extension.
Base Pay $45,000/yr – $50,000/yr
Eligibility Open only to U.S. Citizens or Green Card holders.
Responsibilities & Qualifications
3–4 years of experience in EUC H&F Support (End User Compute – Deskside Support).
Support and troubleshooting of Windows 10 & 11, Microsoft O365 applications.
Good customer handling skills and prior experience in Concierge (VIP Users) support.
Install, troubleshoot, and repair desktop/laptop hardware & software.
Basic troubleshooting of conference devices, projectors, and meeting room facilitation.
SCCM client installation & troubleshooting knowledge.
Basic knowledge of networking and Active Directory.
Right attitude and customer‑centric approach.
Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW).
Must have right attitude and customer centric approach.
Benefits
Vision insurance
Medical insurance
Location Austin, TX
#J-18808-Ljbffr
Base Pay $45,000/yr – $50,000/yr
Eligibility Open only to U.S. Citizens or Green Card holders.
Responsibilities & Qualifications
3–4 years of experience in EUC H&F Support (End User Compute – Deskside Support).
Support and troubleshooting of Windows 10 & 11, Microsoft O365 applications.
Good customer handling skills and prior experience in Concierge (VIP Users) support.
Install, troubleshoot, and repair desktop/laptop hardware & software.
Basic troubleshooting of conference devices, projectors, and meeting room facilitation.
SCCM client installation & troubleshooting knowledge.
Basic knowledge of networking and Active Directory.
Right attitude and customer‑centric approach.
Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW).
Must have right attitude and customer centric approach.
Benefits
Vision insurance
Medical insurance
Location Austin, TX
#J-18808-Ljbffr