Randstad Digital Americas
Cityworks Administrator
Randstad Digital Americas, Charlotte, North Carolina, United States, 28245
Overview
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Job Summary: As a Cityworks Administrator, your day is centered around ensuring the Cityworks system runs smoothly while managing a major upgrade to the latest version of the platform, Cityworks Respond. A big part of your role is overseeing this transition, ensuring the new version is securely integrated, troubleshooting issues, and addressing any vulnerabilities that were present in the older version. This involves testing the system, coordinating updates, and ensuring that everything works seamlessly after the upgrade.
Location and Schedule Location: Charlotte, North Carolina
Work arrangement: Flexible onsite with a mix of remote and in-office work in Charlotte, NC
Job type: Contract to Perm
Salary: $40 - 50 per hour
Work hours: 9am to 6pm
Education: Bachelors
Responsibilities
In addition to the upgrade, troubleshoot user access issues, manage logins, and configure user permissions to ensure appropriate access. Create and modify custom reports, often coordinating with the GIS team to ensure asset data is accurately tracked and displayed.
Support airfield inspections, a critical component for FAA compliance, ensuring inspection data is captured accurately in Cityworks and kept aligned with regulatory requirements.
Provide user support and training for both new and experienced users, troubleshoot issues, and maximize Cityworks features. Monitor and administer the system, perform routine maintenance, and adjust settings to ensure optimal performance.
Balance technical system management, user support, and the upgrade process while keeping Cityworks secure, effective, and compliant with industry standards; drive improvements across asset management and operations.
Qualifications Education and Experience:
5+ years of experience in business analysis, work order and asset management concepts, and IT support.
Experience with Cityworks or other asset management systems preferred.
Experience with system upgrades and platform migrations, especially upgrading to Cityworks Respond.
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
Technical Skills
Strong knowledge of work order and asset management systems
Proficiency in database management
Familiarity with integration of asset management systems
Knowledge of client-server technology, technical systems analysis, and software configuration
Experience with system administration, including managing user accounts, configuring permissions, and routine maintenance
Key Skills And Abilities
Troubleshoot and resolve technical issues related to Cityworks and its components
Experience with reporting and customizing reports for various stakeholders
Strong communication; engage stakeholders and teams, provide training, explain complex concepts
Project management to plan, implement, and monitor system upgrades or new features
Quality assurance for testing updates, documenting issues and solutions
Specialized Knowledge
Experience supporting FAA compliance and regulatory requirements for airfield inspections is a plus
Knowledge of Cityworks Respond or similar newer versions of asset management systems
Skills Adaptability, Technical Support, Asset Management, Business Analysis, Business Process Improvement, Client Server Models, Customer Service, Communication, Information Systems, Systems Analysis, Problem Solving, Project Management, Planned Maintenance, Quality Management, Regulatory Requirements, Software Configuration Management, SQL Databases, Stakeholder Management, Attention to Detail, Administration of Computer Systems, Information Technology, Self Motivation, Safety Principles, Database Administration, User Accounts
Equal Opportunity Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. We welcome people of all abilities and encourage applicants from diverse backgrounds. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Benefits Pay offered to a successful candidate will be based on several factors including education, work experience, work location, specific job duties, and certifications. Randstad Digital offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, life insurance, short-term disability, and a 401K plan (benefits based on eligibility).
This posting does not indicate a closing date and may be filled any time. Referrals increase your chances of interviewing.
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Job Summary: As a Cityworks Administrator, your day is centered around ensuring the Cityworks system runs smoothly while managing a major upgrade to the latest version of the platform, Cityworks Respond. A big part of your role is overseeing this transition, ensuring the new version is securely integrated, troubleshooting issues, and addressing any vulnerabilities that were present in the older version. This involves testing the system, coordinating updates, and ensuring that everything works seamlessly after the upgrade.
Location and Schedule Location: Charlotte, North Carolina
Work arrangement: Flexible onsite with a mix of remote and in-office work in Charlotte, NC
Job type: Contract to Perm
Salary: $40 - 50 per hour
Work hours: 9am to 6pm
Education: Bachelors
Responsibilities
In addition to the upgrade, troubleshoot user access issues, manage logins, and configure user permissions to ensure appropriate access. Create and modify custom reports, often coordinating with the GIS team to ensure asset data is accurately tracked and displayed.
Support airfield inspections, a critical component for FAA compliance, ensuring inspection data is captured accurately in Cityworks and kept aligned with regulatory requirements.
Provide user support and training for both new and experienced users, troubleshoot issues, and maximize Cityworks features. Monitor and administer the system, perform routine maintenance, and adjust settings to ensure optimal performance.
Balance technical system management, user support, and the upgrade process while keeping Cityworks secure, effective, and compliant with industry standards; drive improvements across asset management and operations.
Qualifications Education and Experience:
5+ years of experience in business analysis, work order and asset management concepts, and IT support.
Experience with Cityworks or other asset management systems preferred.
Experience with system upgrades and platform migrations, especially upgrading to Cityworks Respond.
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
Technical Skills
Strong knowledge of work order and asset management systems
Proficiency in database management
Familiarity with integration of asset management systems
Knowledge of client-server technology, technical systems analysis, and software configuration
Experience with system administration, including managing user accounts, configuring permissions, and routine maintenance
Key Skills And Abilities
Troubleshoot and resolve technical issues related to Cityworks and its components
Experience with reporting and customizing reports for various stakeholders
Strong communication; engage stakeholders and teams, provide training, explain complex concepts
Project management to plan, implement, and monitor system upgrades or new features
Quality assurance for testing updates, documenting issues and solutions
Specialized Knowledge
Experience supporting FAA compliance and regulatory requirements for airfield inspections is a plus
Knowledge of Cityworks Respond or similar newer versions of asset management systems
Skills Adaptability, Technical Support, Asset Management, Business Analysis, Business Process Improvement, Client Server Models, Customer Service, Communication, Information Systems, Systems Analysis, Problem Solving, Project Management, Planned Maintenance, Quality Management, Regulatory Requirements, Software Configuration Management, SQL Databases, Stakeholder Management, Attention to Detail, Administration of Computer Systems, Information Technology, Self Motivation, Safety Principles, Database Administration, User Accounts
Equal Opportunity Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. We welcome people of all abilities and encourage applicants from diverse backgrounds. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Benefits Pay offered to a successful candidate will be based on several factors including education, work experience, work location, specific job duties, and certifications. Randstad Digital offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, life insurance, short-term disability, and a 401K plan (benefits based on eligibility).
This posting does not indicate a closing date and may be filled any time. Referrals increase your chances of interviewing.
#J-18808-Ljbffr