Xylem
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.
We’re Hiring for a Technical Support Specialist!
If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!
Xylem, Inc.
is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.
Role The Technical Support Specialist will be responsible for providing technical support for Xylem’s Flygt digital controls and monitoring portfolio for remote team members and customers. In this role, the incumbent will also support sales by configuring and processing cloud related orders. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.
Core Responsibilities
Answer incoming phone calls and respond to e‑mail requests for support in a timely manner and log high‑frequency issues to feed back to product and process owners.
Understand and log technical issues that require support from Sweden using the PAS system.
Act as the central hub or lead for our online product platform, serving as the liaison between website developers and customers, including maintaining user accounts and reporting issues.
Prepare, draft and issue technical documentation to support the business for demands unique to the North American market.
Assist with troubleshooting problematic performance or improvements in existing pump control systems and demonstrate a level of knowledge and expertise that encourages the end‑user to upgrade their existing Xylem installation or replace competitor products.
Configure controllers and communication devices for cloud connectivity.
Complete order processing for cloud connectivity orders in the ERP system.
Additional duties and responsibilities may be required based on organization needs.
Qualifications
0–3 years Technical Support experience.
Demonstrate a good depth and breadth of knowledge for electronics and electrical systems, including understanding wiring diagrams.
Working knowledge of order processing and marketing policies and procedures; basic knowledge of products, customers, pricing, and logistics.
Preferred minimum of 4–5 years customer service experience in a technical product line; B2B preferred.
Demonstrated customer advocacy skills.
Ability to self‑motivate and work independently.
Comfortable in a fast‑paced environment welcoming change and growth.
Proficiency in Microsoft Office; experience working with CRM system (Salesforce.com, Microsoft Dynamics) is a plus, along with a strong commitment to teamwork, providing excellent customer service, and maintaining professionalism is required.
Bilingual (English/French or English/Spanish) preferred.
Experience with ticket systems (Jira, Zendesk, Zoho, Helpdesk, etc.).
Day in the Life In this role, the working environment is in an office space and the physical demands may include but not limited to regularly sitting, standing, and lifting up to 50 lbs. In addition, this role primarily will have operational hours between 8 a‑5 p, Monday through Friday but may have days with extended hours.
Salary The estimated pay range for this position is $44,100.00 – $70,600.00 USD Annual. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.
EEO Statement At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non‑merit factors.
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We’re Hiring for a Technical Support Specialist!
If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!
Xylem, Inc.
is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.
Role The Technical Support Specialist will be responsible for providing technical support for Xylem’s Flygt digital controls and monitoring portfolio for remote team members and customers. In this role, the incumbent will also support sales by configuring and processing cloud related orders. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.
Core Responsibilities
Answer incoming phone calls and respond to e‑mail requests for support in a timely manner and log high‑frequency issues to feed back to product and process owners.
Understand and log technical issues that require support from Sweden using the PAS system.
Act as the central hub or lead for our online product platform, serving as the liaison between website developers and customers, including maintaining user accounts and reporting issues.
Prepare, draft and issue technical documentation to support the business for demands unique to the North American market.
Assist with troubleshooting problematic performance or improvements in existing pump control systems and demonstrate a level of knowledge and expertise that encourages the end‑user to upgrade their existing Xylem installation or replace competitor products.
Configure controllers and communication devices for cloud connectivity.
Complete order processing for cloud connectivity orders in the ERP system.
Additional duties and responsibilities may be required based on organization needs.
Qualifications
0–3 years Technical Support experience.
Demonstrate a good depth and breadth of knowledge for electronics and electrical systems, including understanding wiring diagrams.
Working knowledge of order processing and marketing policies and procedures; basic knowledge of products, customers, pricing, and logistics.
Preferred minimum of 4–5 years customer service experience in a technical product line; B2B preferred.
Demonstrated customer advocacy skills.
Ability to self‑motivate and work independently.
Comfortable in a fast‑paced environment welcoming change and growth.
Proficiency in Microsoft Office; experience working with CRM system (Salesforce.com, Microsoft Dynamics) is a plus, along with a strong commitment to teamwork, providing excellent customer service, and maintaining professionalism is required.
Bilingual (English/French or English/Spanish) preferred.
Experience with ticket systems (Jira, Zendesk, Zoho, Helpdesk, etc.).
Day in the Life In this role, the working environment is in an office space and the physical demands may include but not limited to regularly sitting, standing, and lifting up to 50 lbs. In addition, this role primarily will have operational hours between 8 a‑5 p, Monday through Friday but may have days with extended hours.
Salary The estimated pay range for this position is $44,100.00 – $70,600.00 USD Annual. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.
EEO Statement At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non‑merit factors.
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