Onto Innovation
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Technical Support Engineer 3
role at
Onto Innovation
Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.
Position Summary The Technical Product Support Engineer is a key member of an expert team focused on delivering solid technical support responses to internal and external customers. The successful candidate will have a deep understanding of the Semiconductor family of products, tools, and platforms. They will clearly articulate support decisions, findings, and field service plans of action. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation success.
Roles And Responsibilities
Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites
Develop and effectively communicate with internal and external customers on plans of action and results
Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers
Provide on the job training to Field Service Engineers
Provide Field Service input to New Product Development through design reviews and testing
Provide support of documentation development and qualification criteria during New Product Introduction
Provide occasional support of field service activities in a field service engineer capacity
Must be able to remain in a stationary position for lengthy periods of time
Constantly positions self to access serviceable areas in a cleanroom environment
Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment
Qualifications
Proficient in Microsoft Office products
Familiar with PC's and have a strong troubleshooting background
Ability to travel both domestically and internationally and have a current Visa or entry permission
50% travel required
Minimum 5 years of experience in Field Support Service
BS in an electronics discipline or equivalent military experience in a technical field
Outstanding verbal and written communication skills necessary
Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.
Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Semiconductor Manufacturing
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Technical Support Engineer 3
role at
Onto Innovation
Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.
Position Summary The Technical Product Support Engineer is a key member of an expert team focused on delivering solid technical support responses to internal and external customers. The successful candidate will have a deep understanding of the Semiconductor family of products, tools, and platforms. They will clearly articulate support decisions, findings, and field service plans of action. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation success.
Roles And Responsibilities
Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites
Develop and effectively communicate with internal and external customers on plans of action and results
Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers
Provide on the job training to Field Service Engineers
Provide Field Service input to New Product Development through design reviews and testing
Provide support of documentation development and qualification criteria during New Product Introduction
Provide occasional support of field service activities in a field service engineer capacity
Must be able to remain in a stationary position for lengthy periods of time
Constantly positions self to access serviceable areas in a cleanroom environment
Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment
Qualifications
Proficient in Microsoft Office products
Familiar with PC's and have a strong troubleshooting background
Ability to travel both domestically and internationally and have a current Visa or entry permission
50% travel required
Minimum 5 years of experience in Field Support Service
BS in an electronics discipline or equivalent military experience in a technical field
Outstanding verbal and written communication skills necessary
Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.
Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Semiconductor Manufacturing
#J-18808-Ljbffr