IT Support Analyst

We are looking for a skilled IT Support Analyst to join our team in Brunswick, Georgia. In this position, you will play a pivotal role in ensuring seamless technical operations, providing support for various systems including Windows OS, macOS, Microsoft 365, and Active Directory. Responsibilities: Diagnose and resolve technical issues related to Windows OS and macOS systems. Provide support and administration for Microsoft 365 tools such as Outlook, Teams, SharePoint, and OneDrive. Manage user accounts, permissions, and group policies using Active Directory. Install, configure, and maintain desktop hardware, software, and peripheral devices. Record and document support activities, solutions, and processes within the ticketing system. Escalate complex technical issues to senior IT team members when necessary. Offer guidance and training to users on best practices and self-service tools. Ensure customer satisfaction through prompt and effective technical support. Collaborate with cross-functional teams to improve IT operations and service delivery. Requirements: Demonstrated experience in IT support or help desk roles. Strong proficiency with Windows OS and macOS environments. Hands-on experience with Microsoft 365 applications and Active Directory management. Excellent problem-solving and troubleshooting abilities. Strong communication and interpersonal skills. Ability to prioritize and manage multiple tasks efficiently. Commitment to providing exceptional customer service and support. Familiarity with desktop hardware, imaging, and workstation setup. Robert Half is an Equal Opportunity Employer. M/F/Disability/Veterans.

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