Expedite Technology Solutions LLC
Desktop Support Technician
Expedite Technology Solutions LLC
Description: MAX BILL RATE: *** /hour
Must be located in the greater NY/NJ area, will need to travel into customer HQ on 5th Avenue in NYC for in person meetings and support with IT weekly.
Must be able to support Pacific/West Coast hours virtually on some days.
MUST be able to come into the office M-Th 9AM to 6PM, and Fridays be able to work virtually and cover their West Coast stores and work 11AM to 8PM on Fridays.
Note: They are asking this time for someone who can read, write, and speak Spanish in addition to English. Need candidates who can communicate with their IT team in Spanish and be able to read the documents/instructions/materials that are mostly all in Spanish.
Onsite Address: 500 5th Ave, Ste 400, New York, NY 10110
Requirements:
Technical Skills:
Proficiency in hardware, software, and networking
Device types: Bluebird, Zebra, iOS, Toshiba
Experience with operating systems and tools:
Remedy, Zabbix, Maquetador - DAM, CMDB and Remedy Asset Manager, Power BI
Knowledge of common software applications (MS Office, Google Workspace)
Problem‑Solving Skills:
Strong analytical and troubleshooting abilities, Ability to diagnose and resolve technical issues efficiently, Experience in providing technical support and customer service
Communication Skills:
Ability to read, write and speak in Spanish, Excellent verbal and written communication skills, Ability to explain technical concepts to non‑technical users, Strong listening skills to understand and address user concerns
Time Management:
Ability to prioritize tasks and manage time effectively, Experience in handling multiple support requests simultaneously
Team Collaboration:
Ability to work independently and as part of a team, Experience in collaborating with other IT professionals and departments
Documentation Skills:
Proficiency in maintaining detailed records of support activities and solutions, Ability to create user guides and documentation such as a FAQ
Expectations:
Filter and assign new tickets daily from dashboard
Update each ticket, new and aged, with notes of daily progress until closure or ticket transfer
Decrease number of aged tickets while simultaneously working on new tickets
Proactive collaboration using Teams channels among colleagues to advance ticket closure
Consistent daily follow up with stores to drive ticket closure
Purpose:
To assist in daily tasks of the IT Department. Mainly store’s handheld devices.
Key Responsibilities:
Assets management: Configuration of store’s handheld devices: PDAs, iPods, iPads, etc.
Reception and evaluation of inbound packages.
Maintain inventory status updated (CMDB).
Maintain a healthy stock of repaired devices by processing RMAs in a timely manner.
Provide technical support to our stores (this may be in person, over the phone or MS Teams).
Walk store staff through steps to help them resolve technical problems.
Responding in a timely manner to incidents and requests. Mainly for handheld devices.
Prioritize and manage many open cases at one time.
Experience and Qualifications:
Previous experience in IT Support Helpdesk (preferred but not required).
Experience with Microsoft OS W10 and MS Office 365 Suite (preferred but not required).
Experience with iOS and Android OS to San Francisco and Las Vegas.
Skills and Attitudes:
IT knowledge.
Able to work autonomously with high levels of initiative.
Fluent in English (knowledge of Spanish Language is a plus).
Good communication and interpersonal skills.
Highly organized and prioritization skills.
Ability to work in a fast‑paced environment under pressure.
Strong customer service ethos.
Excellent organizational skills.
Must have their own laptop/desktop.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Expedite Technology Solutions LLC by 2x.
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Description: MAX BILL RATE: *** /hour
Must be located in the greater NY/NJ area, will need to travel into customer HQ on 5th Avenue in NYC for in person meetings and support with IT weekly.
Must be able to support Pacific/West Coast hours virtually on some days.
MUST be able to come into the office M-Th 9AM to 6PM, and Fridays be able to work virtually and cover their West Coast stores and work 11AM to 8PM on Fridays.
Note: They are asking this time for someone who can read, write, and speak Spanish in addition to English. Need candidates who can communicate with their IT team in Spanish and be able to read the documents/instructions/materials that are mostly all in Spanish.
Onsite Address: 500 5th Ave, Ste 400, New York, NY 10110
Requirements:
Technical Skills:
Proficiency in hardware, software, and networking
Device types: Bluebird, Zebra, iOS, Toshiba
Experience with operating systems and tools:
Remedy, Zabbix, Maquetador - DAM, CMDB and Remedy Asset Manager, Power BI
Knowledge of common software applications (MS Office, Google Workspace)
Problem‑Solving Skills:
Strong analytical and troubleshooting abilities, Ability to diagnose and resolve technical issues efficiently, Experience in providing technical support and customer service
Communication Skills:
Ability to read, write and speak in Spanish, Excellent verbal and written communication skills, Ability to explain technical concepts to non‑technical users, Strong listening skills to understand and address user concerns
Time Management:
Ability to prioritize tasks and manage time effectively, Experience in handling multiple support requests simultaneously
Team Collaboration:
Ability to work independently and as part of a team, Experience in collaborating with other IT professionals and departments
Documentation Skills:
Proficiency in maintaining detailed records of support activities and solutions, Ability to create user guides and documentation such as a FAQ
Expectations:
Filter and assign new tickets daily from dashboard
Update each ticket, new and aged, with notes of daily progress until closure or ticket transfer
Decrease number of aged tickets while simultaneously working on new tickets
Proactive collaboration using Teams channels among colleagues to advance ticket closure
Consistent daily follow up with stores to drive ticket closure
Purpose:
To assist in daily tasks of the IT Department. Mainly store’s handheld devices.
Key Responsibilities:
Assets management: Configuration of store’s handheld devices: PDAs, iPods, iPads, etc.
Reception and evaluation of inbound packages.
Maintain inventory status updated (CMDB).
Maintain a healthy stock of repaired devices by processing RMAs in a timely manner.
Provide technical support to our stores (this may be in person, over the phone or MS Teams).
Walk store staff through steps to help them resolve technical problems.
Responding in a timely manner to incidents and requests. Mainly for handheld devices.
Prioritize and manage many open cases at one time.
Experience and Qualifications:
Previous experience in IT Support Helpdesk (preferred but not required).
Experience with Microsoft OS W10 and MS Office 365 Suite (preferred but not required).
Experience with iOS and Android OS to San Francisco and Las Vegas.
Skills and Attitudes:
IT knowledge.
Able to work autonomously with high levels of initiative.
Fluent in English (knowledge of Spanish Language is a plus).
Good communication and interpersonal skills.
Highly organized and prioritization skills.
Ability to work in a fast‑paced environment under pressure.
Strong customer service ethos.
Excellent organizational skills.
Must have their own laptop/desktop.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Expedite Technology Solutions LLC by 2x.
#J-18808-Ljbffr