Cognizant
Overview
The Role: Cognizant is seeking a motivated and innovative
Amazon Connect Developer
to join our team as a Senior Associate. This role will focus on building intelligent, scalable contact center solutions using Amazon Connect and other AWS services. The ideal candidate is a collaborative engineer with a passion for cloud-native development, AI integration, and customer experience transformation. Responsibilities
Design and implement contact center solutions using
Amazon Connect .
Develop and integrate AWS services including
Lambda, DynamoDB, Bedrock, S3 , and
LangGraph .
Build intelligent workflows leveraging
Agentic AI
and
Generative AI
technologies and following Agentic Development models and experience with prompt engineering, RAG.
Collaborate with stakeholders to gather requirements and deliver high-quality solutions.
Write clean, efficient, and testable code using
Python .
Ensure solutions meet performance, scalability, and security standards.
Participate in Agile ceremonies, code reviews, and mentoring activities.
Contribute to continuous improvement and innovation within the team.
Qualifications
Up to 5 years of software development experience, including hands-on work with
Amazon Connect
and AWS services.
Strong proficiency in
Python programming .
Experience with:
Amazon AWS (Lambda, DynamoDB, Bedrock, S3)
LangGraph
Amazon Lex
Amazon Connect
Model Context Protocol (MCP)
RAG
Prompt Engineering
Experience with contact center development,
custom integrations with CRM systems
such as
Salesforce ,
ServiceNow , etc.
Ability to quickly learn and adopt new AWS services.
Solid understanding of
AWS cloud platform architecture
and best practices.
Familiarity with Agile development and DevOps practices.
Strong communication and problem-solving skills.
Preferred Qualifications
AWS certifications (e.g., AWS Certified Developer, Solutions Architect).
Experience with CI/CD tools and automation.
Knowledge of voice/chat bot development, telephony services & conversational AI.
Understanding of data privacy and compliance in contact center environments.
Work Authorization
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.) Location
We believe
hybrid
work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 to 4 days a week in a client or Cognizant office in
Plano, TX or Bridgewater, NJ . Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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The Role: Cognizant is seeking a motivated and innovative
Amazon Connect Developer
to join our team as a Senior Associate. This role will focus on building intelligent, scalable contact center solutions using Amazon Connect and other AWS services. The ideal candidate is a collaborative engineer with a passion for cloud-native development, AI integration, and customer experience transformation. Responsibilities
Design and implement contact center solutions using
Amazon Connect .
Develop and integrate AWS services including
Lambda, DynamoDB, Bedrock, S3 , and
LangGraph .
Build intelligent workflows leveraging
Agentic AI
and
Generative AI
technologies and following Agentic Development models and experience with prompt engineering, RAG.
Collaborate with stakeholders to gather requirements and deliver high-quality solutions.
Write clean, efficient, and testable code using
Python .
Ensure solutions meet performance, scalability, and security standards.
Participate in Agile ceremonies, code reviews, and mentoring activities.
Contribute to continuous improvement and innovation within the team.
Qualifications
Up to 5 years of software development experience, including hands-on work with
Amazon Connect
and AWS services.
Strong proficiency in
Python programming .
Experience with:
Amazon AWS (Lambda, DynamoDB, Bedrock, S3)
LangGraph
Amazon Lex
Amazon Connect
Model Context Protocol (MCP)
RAG
Prompt Engineering
Experience with contact center development,
custom integrations with CRM systems
such as
Salesforce ,
ServiceNow , etc.
Ability to quickly learn and adopt new AWS services.
Solid understanding of
AWS cloud platform architecture
and best practices.
Familiarity with Agile development and DevOps practices.
Strong communication and problem-solving skills.
Preferred Qualifications
AWS certifications (e.g., AWS Certified Developer, Solutions Architect).
Experience with CI/CD tools and automation.
Knowledge of voice/chat bot development, telephony services & conversational AI.
Understanding of data privacy and compliance in contact center environments.
Work Authorization
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.) Location
We believe
hybrid
work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 to 4 days a week in a client or Cognizant office in
Plano, TX or Bridgewater, NJ . Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
#J-18808-Ljbffr